Consumer Electronics And Technology

Your products are constantly evolving. Your customer service should too.

Introducing Next-Gen Customer Experience


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Our Areas of Expertise

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Order Sales & Support

Increase conversions by leveraging chat analytics
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Self-Serve


Troubleshooting made easy without needing a human
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Tech Support

Mobile camera solutions to create effortless experiences
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Warranties & Repairs

Analytics to provide insights into warranties and repairs
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SOLUTIONS FOR EVERY STAGE OF THE CUSTOMER LIFECYCLE

Photo of image engage-white Photo of image engage black ENGAGE
Photo of image engage-white Photo of image engage black BUY
Photo of image engage-white Photo of image engage black BILL
Photo of image engage-white Photo of image engage black CARE
Photo of image engage-white Photo of image engage black REPAIR
Photo of image engage-white Photo of image engage black RETAIN

BUSINESS PROBLEMS

SOLUTION

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BUSINESS PROBLEMS

Design a digital CX and journey that is human



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Solutions

  • Consumer Journey Mapping & Design Workshops
  • Data + Analytics

BUSINESS PROBLEMS

Customer Acquistion & Lead Generation


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Solutions

  • Campaign Management
  • Data + Analytics
  • Marketing Tech + Services
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BUSINESS PROBLEMS

Brand Awareness




Solutions

  • Digital Experience
  • Marketing Tech + Services
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BUSINESS PROBLEMS

Brand Reputation




Solutions

  • HGS EPIC™ Social Care

CASE STUDY

HGS Advances Paint Company with Breakthrough Digital Expertise

Learn more

BUSINESS PROBLEMS

SOLUTION

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BUSINESS PROBLEMS

In Store or Online Purchase




Solutions

  • Sales Professionals
  • Digital Experience
  • Data & Analytics
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BUSINESS PROBLEMS

Increase Average Order Values




Solutions

  • Sales Professionals
  • Digital Experience
  • Data + Analytics
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BUSINESS PROBLEMS

Decrease Shopping Cart Abandonment




Solutions

  • Data & Analytics
  • Digital Experience
  • Marketing Tech & Service
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BUSINESS PROBLEMS

Personalizing Offers



Solutions

  • Data & Analytics
  • Digital Experience
  • Marketing Tech & Service

CASE STUDY

Delivering Breakthrough Sales and Expanding Front- and Back-Office B2B, B2C Support for Consumer Appliances Company

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BUSINESS PROBLEMS

SOLUTION

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BUSINESS PROBLEMS

Back Office Optimization, Expense, Billing & Invoicing


Solutions

  • Billing Specialists
  • Digital Experience
  • Intelligent Automation
  • Back Office Optimizaiton

CASE STUDY

Near-Shore Solution Drives Innovation and Cost Transformation

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BUSINESS PROBLEMS

SOLUTION

BUSINESS PROBLEMS

Customer Service Inquiries & Feedback Management


Solutions

  • Customer Care Ambassadors
  • Digital Experience
  • Data + Analytics
  • Intelligent Automation
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BUSINESS PROBLEMS

Online, Same Day, Subscription Order Management


Solutions

  • Customer Care Ambassadors
  • Digital Experience
  • Data + Analytics
  • Intelligent Automation
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BUSINESS PROBLEMS

Order Status Updates


Solutions

  • Intelligent Automation
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BUSINESS PROBLEMS

Account Management


Solutions

  • Customer Care Ambassadors
  • Digital Experience
  • Data + Analytics

CASE STUDY

Tech

HGS Website Portal Achieves 97% Resolution Rate Online in Just 90 Days

Learn more

BUSINESS PROBLEMS

SOLUTION

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BUSINESS PROBLEMS

Returns, Exchanges, & Cancellation Management

Solutions

  • Retention Professionals
  • Data + Analytics
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BUSINESS PROBLEMS

Tier 1-4 Level Technical Support




Solutions

  • Technical Support Professionals
  • Digital Experience
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BUSINESS PROBLEMS

Warranties & Repairs



Solutions

  • Warranty & Product Support Professionals
  • Digital Experience
  • Data + Analytics
  • Business Process Optimization

CASE STUDY

Driving New Revenue, Efficiencies, and Industry-Leading CX

Learn more

BUSINESS PROBLEMS

SOLUTION

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BUSINESS PROBLEMS

Cancellation & Returns




Solutions

  • Retention Professionals
  • Digital Experience
  • Data + Analytics
  • Marketing Tech + Services
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BUSINESS PROBLEMS

Online Reputation & Reviews Management





Solutions

  • HGS EPIC™ Social Care
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BUSINESS PROBLEMS

CSAT & NPS Surveys




Solutions

  • Data + Analytics
  • Digital Experience

BUSINESS PROBLEMS

Voice of Customer & Feedback




Solutions

  • Data + Analytics
  • Digital Experience

CASE STUDY

HGS Empowers Retailer with More Actionable VOC Survey, Analytics

HGS Empowers Retailer with More Actionable VOC Survey, Analytics

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Technology Thought Leadership & Resources

It's Time for an Upgrade

Case Study

Delivering Cocreation Collaboration to Support Scale Reduce Costs by up to 50% for a Technology Client

Learn more
Case Study
Tech

HGS Website Portal Achieves 97% Resolution Rate Online in Just 90 Days

Learn more
White Paper

Innovating Analytics in Customer Care Beyond the Voice of the Consumer

Download
e-book

Digital Transformation for Contact Centers

Download

HOW CAN WE HELP?

We'd love to hear from you.

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