Your products are constantly evolving. Your customer service should too.
Introducing Next-Gen Customer Experience
Our Areas of Expertise
Order Sales & Support
Self-Serve
Troubleshooting made easy without needing a human
Tech Support
Warranties & Repairs
SOLUTIONS FOR EVERY STAGE OF THE CUSTOMER LIFECYCLE
BUSINESS PROBLEMS
SOLUTION
BUSINESS PROBLEMS
Design a digital CX and journey that is humanSolutions
- Consumer Journey Mapping & Design Workshops
- Data + Analytics
BUSINESS PROBLEMS
Customer Acquistion & Lead GenerationSolutions
- Campaign Management
- Data + Analytics
- Marketing Tech + Services
BUSINESS PROBLEMS
Brand AwarenessSolutions
- Digital Experience
- Marketing Tech + Services
BUSINESS PROBLEMS
Brand ReputationSolutions
- HGS EPIC™ Social Care
CASE STUDY
HGS Advances Paint Company with Breakthrough Digital Expertise
Learn moreBUSINESS PROBLEMS
SOLUTION
BUSINESS PROBLEMS
In Store or Online PurchaseSolutions
- Sales Professionals
- Digital Experience
- Data & Analytics
BUSINESS PROBLEMS
Increase Average Order ValuesSolutions
- Sales Professionals
- Digital Experience
- Data + Analytics
BUSINESS PROBLEMS
Decrease Shopping Cart AbandonmentSolutions
- Data & Analytics
- Digital Experience
- Marketing Tech & Service
BUSINESS PROBLEMS
Personalizing OffersSolutions
- Data & Analytics
- Digital Experience
- Marketing Tech & Service
CASE STUDY
Delivering Breakthrough Sales and Expanding Front- and Back-Office B2B, B2C Support for Consumer Appliances Company
Learn moreBUSINESS PROBLEMS
SOLUTION
BUSINESS PROBLEMS
Back Office Optimization, Expense, Billing & InvoicingSolutions
- Billing Specialists
- Digital Experience
- Intelligent Automation
- Back Office Optimizaiton
CASE STUDY
Near-Shore Solution Drives Innovation and Cost Transformation
Learn moreBUSINESS PROBLEMS
SOLUTION
BUSINESS PROBLEMS
Customer Service Inquiries & Feedback ManagementSolutions
- Customer Care Ambassadors
- Digital Experience
- Data + Analytics
- Intelligent Automation
BUSINESS PROBLEMS
Online, Same Day, Subscription Order ManagementSolutions
- Customer Care Ambassadors
- Digital Experience
- Data + Analytics
- Intelligent Automation
BUSINESS PROBLEMS
Order Status UpdatesSolutions
- Intelligent Automation
BUSINESS PROBLEMS
Account ManagementSolutions
- Customer Care Ambassadors
- Digital Experience
- Data + Analytics
CASE STUDY
HGS Website Portal Achieves 97% Resolution Rate Online in Just 90 Days
Learn moreBUSINESS PROBLEMS
SOLUTION
BUSINESS PROBLEMS
Returns, Exchanges, & Cancellation ManagementSolutions
- Retention Professionals
- Data + Analytics
BUSINESS PROBLEMS
Tier 1-4 Level Technical SupportSolutions
- Technical Support Professionals
- Digital Experience
BUSINESS PROBLEMS
Warranties & RepairsSolutions
- Warranty & Product Support Professionals
- Digital Experience
- Data + Analytics
- Business Process Optimization
CASE STUDY
Driving New Revenue, Efficiencies, and Industry-Leading CX
Learn moreBUSINESS PROBLEMS
SOLUTION
BUSINESS PROBLEMS
Cancellation & ReturnsSolutions
- Retention Professionals
- Digital Experience
- Data + Analytics
- Marketing Tech + Services
BUSINESS PROBLEMS
Online Reputation & Reviews ManagementSolutions
- HGS EPIC™ Social Care
BUSINESS PROBLEMS
CSAT & NPS SurveysSolutions
- Data + Analytics
- Digital Experience
BUSINESS PROBLEMS
Voice of Customer & FeedbackSolutions
- Data + Analytics
- Digital Experience
CASE STUDY
HGS Empowers Retailer with More Actionable VOC Survey, Analytics
Learn moreTechnology Thought Leadership & Resources
It's Time for an Upgrade
HGS Website Portal Achieves 97% Resolution Rate Online in Just 90 Days
Learn more
HGS Empowers Retailer with More Actionable VOC Survey, Analytics
Learn more
HOW CAN WE HELP?
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