Your products are constantly evolving. Why shouldn’t your customer service evolve, too?
Experience Next-Gen Customer Service
Consumer Electronics and Technology
Self-Service
Website FAQs and videos, idea portals, top tip guides, and more
Our award-winning web self-service strategy resolves 97% of customer issues online without agent support.
Technical Support
Inbound Tier 1 to Tier 4 technical support; inquiry documentation that tracks contact by brand and product; product troubleshooting; trouble ticketing, dispatch, and repair
End-to-end back- and front-office services for traditional and emerging services such as machine-to-machine and IoT support.
Guiding Customers Using Images
Troubleshoot product issues, support installation, and assess warranty eligibility
A picture is worth 1000 words, and context is key to understanding product issues. Providing channel pivoting options from voice to text or chat makes it easy for customers to text and email product images, minimizing average handle and wait times.
It’s Time for an Upgrade
Find out how we’re providing higher CSAT at lower cost.
Every Year, We Serve Over
6 Million Tech Customers!
