Consumer Electronics And Technology

Your products are constantly evolving. Your customer service should too.

Introducing Next-Gen Customer Experience


Our Areas of Expertise

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Order Sales & Support

Increase conversions by leveraging chat analytics
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Self-Serve


Troubleshooting made easy without needing a human
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Tech Support

Mobile camera solutions to create effortless experiences
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Warranties & Repairs

Analytics to provide insights into warranties and repairs
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SOLUTIONS FOR EVERY STAGE OF THE CUSTOMER LIFECYCLE

BUSINESS PROBLEMS

SOLUTION

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BUSINESS PROBLEMS

Design a digital CX and journey that is human



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Solutions

  • Consumer Journey Mapping & Design Workshops
  • Data + Analytics

BUSINESS PROBLEMS

Customer Acquistion & Lead Generation


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Solutions

  • Campaign Management
  • Data + Analytics
  • Marketing Tech + Services
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BUSINESS PROBLEMS

Brand Awareness




Solutions

  • Digital Experience
  • Marketing Tech + Services
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BUSINESS PROBLEMS

Brand Reputation




Solutions

  • HGS EPIC™ Social Care

CASE STUDY

HGS Advances Paint Company with Breakthrough Digital Expertise

Learn more

BUSINESS PROBLEMS

SOLUTION

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BUSINESS PROBLEMS

In Store or Online Purchase




Solutions

  • Sales Professionals
  • Digital Experience
  • Data & Analytics
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BUSINESS PROBLEMS

Increase Average Order Values




Solutions

  • Sales Professionals
  • Digital Experience
  • Data + Analytics
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BUSINESS PROBLEMS

Decrease Shopping Cart Abandonment




Solutions

  • Data & Analytics
  • Digital Experience
  • Marketing Tech & Service
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BUSINESS PROBLEMS

Personalizing Offers



Solutions

  • Data & Analytics
  • Digital Experience
  • Marketing Tech & Service

CASE STUDY

Delivering Breakthrough Sales and Expanding Front- and Back-Office B2B, B2C Support for Consumer Appliances Company

Learn more

BUSINESS PROBLEMS

SOLUTION

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BUSINESS PROBLEMS

Back Office Optimization, Expense, Billing & Invoicing


Solutions

  • Billing Specialists
  • Digital Experience
  • Intelligent Automation
  • Back Office Optimizaiton

CASE STUDY

Near-Shore Solution Drives Innovation and Cost Transformation

Learn more

BUSINESS PROBLEMS

SOLUTION

BUSINESS PROBLEMS

Customer Service Inquiries & Feedback Management


Solutions

  • Customer Care Ambassadors
  • Digital Experience
  • Data + Analytics
  • Intelligent Automation
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BUSINESS PROBLEMS

Online, Same Day, Subscription Order Management


Solutions

  • Customer Care Ambassadors
  • Digital Experience
  • Data + Analytics
  • Intelligent Automation
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BUSINESS PROBLEMS

Order Status Updates


Solutions

  • Intelligent Automation
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BUSINESS PROBLEMS

Account Management


Solutions

  • Customer Care Ambassadors
  • Digital Experience
  • Data + Analytics

CASE STUDY

HGS Website Portal Achieves 97% Resolution Rate Online in Just 90 Days

Learn more

BUSINESS PROBLEMS

SOLUTION

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BUSINESS PROBLEMS

Returns, Exchanges, & Cancellation Management

Solutions

  • Retention Professionals
  • Data + Analytics
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BUSINESS PROBLEMS

Tier 1-4 Level Technical Support




Solutions

  • Technical Support Professionals
  • Digital Experience
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BUSINESS PROBLEMS

Warranties & Repairs



Solutions

  • Warranty & Product Support Professionals
  • Digital Experience
  • Data + Analytics
  • Business Process Optimization

CASE STUDY

Driving New Revenue, Efficiencies, and Industry-Leading CX

Learn more

BUSINESS PROBLEMS

SOLUTION

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BUSINESS PROBLEMS

Cancellation & Returns




Solutions

  • Retention Professionals
  • Digital Experience
  • Data + Analytics
  • Marketing Tech + Services
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BUSINESS PROBLEMS

Online Reputation & Reviews Management





Solutions

  • HGS EPIC™ Social Care
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BUSINESS PROBLEMS

CSAT & NPS Surveys




Solutions

  • Data + Analytics
  • Digital Experience

BUSINESS PROBLEMS

Voice of Customer & Feedback




Solutions

  • Data + Analytics
  • Digital Experience

CASE STUDY

HGS Empowers Retailer with More Actionable VOC Survey, Analytics

Learn more

Technology Thought Leadership & Resources

It's Time for an Upgrade

Case Study
Tech
Case Study

HGS Website Portal Achieves 97% Resolution Rate Online in Just 90 Days

Learn more
Case Study
Case Study

HGS Empowers Retailer with More Actionable VOC Survey, Analytics

Learn more
White Paper
White Paper

Delivering Stellar and Superior CX with an Omnichannel Bot

Download
e-book
e-book

Digital Transformation for Contact Centers

Download

HOW CAN WE HELP?

We'd love to hear from you.

MEET WITH SALES


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