Consumer Electronics And Technology

Your products are constantly evolving. Your customer service should too.

Introducing Next-Gen Customer Experience


Our Areas of Expertise

Photo of image Banks

Order Sales & Support

Increase conversions by leveraging chat analytics
Photo of image Banks

Self-Serve


Troubleshooting made easy without needing a human
Photo of image Banks

Tech Support

Mobile camera solutions to create effortless experiences
Photo of image Banks

Warranties & Repairs

Analytics to provide insights into warranties and repairs
​​​​​​​​​​​​​​

SOLUTIONS FOR EVERY STAGE OF THE CUSTOMER LIFECYCLE

BUSINESS PROBLEMS

SOLUTION

​​​​​​​

BUSINESS PROBLEMS

Design a digital CX and journey that is human



​​​​​​​

Solutions

BUSINESS PROBLEMS

Customer Acquistion & Lead Generation


​​​​​​​

Solutions

​​​​​​​

BUSINESS PROBLEMS

Brand Awareness




​​​​​​​

BUSINESS PROBLEMS

Brand Reputation




CASE STUDY

HGS Advances Paint Company with Breakthrough Digital Expertise

Learn more

BUSINESS PROBLEMS

SOLUTION

​​​​​​​

BUSINESS PROBLEMS

In Store or Online Purchase




Solutions

​​​​​​​

BUSINESS PROBLEMS

Increase Average Order Values




Solutions

​​​​​​​

BUSINESS PROBLEMS

Decrease Shopping Cart Abandonment




​​​​​​​

BUSINESS PROBLEMS

Personalizing Offers



CASE STUDY

Delivering Breakthrough Sales and Expanding Front- and Back-Office B2B, B2C Support for Consumer Appliances Company

Learn more

BUSINESS PROBLEMS

SOLUTION

​​​​​​​

BUSINESS PROBLEMS

Back Office Optimization, Expense, Billing & Invoicing


​​​​​​​

Solutions

CASE STUDY

Near-Shore Solution Drives Innovation and Cost Transformation

Learn more

BUSINESS PROBLEMS

SOLUTION

BUSINESS PROBLEMS

Customer Service Inquiries & Feedback Management


​​​​​​​

BUSINESS PROBLEMS

Online, Same Day, Subscription Order Management


​​​​​​​

BUSINESS PROBLEMS

Order Status Updates


​​​​​​​

BUSINESS PROBLEMS

Account Management


Solutions

CASE STUDY

Tech

HGS Website Portal Achieves 97% Resolution Rate Online in Just 90 Days

Learn more

BUSINESS PROBLEMS

SOLUTION

​​​​​​​

BUSINESS PROBLEMS

Returns, Exchanges, & Cancellation Management

Solutions

​​​​​​​

BUSINESS PROBLEMS

Tier 1-4 Level Technical Support




Solutions

​​​​​​​

BUSINESS PROBLEMS

Warranties & Repairs



Solutions

CASE STUDY

Driving New Revenue, Efficiencies, and Industry-Leading CX

Learn more

BUSINESS PROBLEMS

SOLUTION

​​​​​​​

BUSINESS PROBLEMS

Cancellation & Returns




​​​​​​​

BUSINESS PROBLEMS

Online Reputation & Reviews Management





​​​​​​​​​​​​​​

BUSINESS PROBLEMS

CSAT & NPS Surveys




BUSINESS PROBLEMS

Voice of Customer & Feedback




CASE STUDY

HGS Empowers Retailer with More Actionable VOC Survey, Analytics

HGS Empowers Retailer with More Actionable VOC Survey, Analytics

Learn more

Technology Thought Leadership & Resources

It's Time for an Upgrade

Case Study

Delivering Cocreation Collaboration to Support Scale Reduce Costs by up to 50% for a Technology Client

Learn more
Case Study
Tech

HGS Website Portal Achieves 97% Resolution Rate Online in Just 90 Days

Learn more
White Paper

Innovating Analytics in Customer Care Beyond the Voice of the Consumer

Download
e-book

Digital Transformation for Contact Centers

Download

HOW CAN
WE HELP?

We'd love to hear
from you.