Consumer Electronics & Technology

Your products are constantly evolving. Why shouldn’t your customer service evolve, too?

Experience Next-Gen Customer Service

Consumer Electronics and Technology

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Self-Service 

Website FAQs and videos, idea portals, top tip guides, and more

Our award-winning web self-service strategy resolves 97% of customer issues online without agent support.

Technical Support

Technical Support 

Inbound Tier 1 to Tier 4 technical support; inquiry documentation that tracks contact by brand and product; product troubleshooting; trouble ticketing, dispatch, and repair

End-to-end back- and front-office services for traditional and emerging services such as machine-to-machine and IoT support.

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Guiding Customers Using Images

Troubleshoot product issues, support installation, and assess warranty eligibility

A picture is worth 1000 words, and context is key to understanding product issues. Providing channel pivoting options from voice to text or chat makes it easy for customers to text and email product images, minimizing average handle and wait times.

Is Your CX Solution Last Year’s Version?

 

It’s Time for an Upgrade

Find out how we’re providing higher CSAT at lower cost.

6 Million Tech Customers!


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Armed with our deep consumer expertise, you can anticipate previously unidentified CX needs.