Success Stories

HGS Industry Specific Capabilities & Solutions

When customers contact you for support, they expect fast resolution of issues such as billing or account inquiries; technical troubleshooting; or warranty support. HGS DigiCX® is leading with powerful self-service, intelligently integrating people when it adds value and optimizing engagement with analytics and automation. Schedule a demo to learn more.

Resources

DigiCX: Personalized Connections for a Luxury Brand Experience

DigiCX®: Personalized Connections for a Luxury Brand Experience

As a successful, luxury car brand, this client was looking to extend their brand in Europe and ensure an exemplary customer experience every step of the way. Partnering with HGS, the client built a state-of-the art customer care center in under two months.

Making Speech Analytics Work

Making Speech Analytics Work

Speech analytics empowers organizations to conduct precision-based training, targeting pain points in service delivery, creating empowered agents, and driving increased customer satisfaction.

Business Intelligence

Business Intelligence

HGS recognized by NelsonHall as a leader for CMS in High Tech, and in the Cost Reduction Focus market segment.

Digital Transformation to Unify the Customer Experience

Blogging

Digital Transformation to Unify the Customer Experience

Earlier this year, HGS released a white paper on this year's 10 customer experience disrupters—those that are sure to alter the CX landscape this year. Every month, we've dedicated a blog to each of these CX game changers. Here we dissect our last 2016 Disrupter: Digital Transformation to Unify the Customer Experience

- Mandeep Singh Kwatra



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