Consumer Packaged Goods

Balancing traditional retail and wholesale channels with the need to follow consumers online.

Make Customer Service Your Brand Differentiator

Consumer Packaged Goods

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Recall Support

SQF, ASQ, and HACCP certified

A proven process for adverse events and recalls quickly ramps new agents while adhering to regulatory requirements.

Brand Loyalty

Brand Loyalty

Voice, chat, SMS, social media management, video-based support

Achieve higher online sentiment ratings and NPS through brand promotion and detractor management strategies.

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Consumer Insight

Voice of the customer programs, dedicated data analysts, real-time analytics

Better business decisions are informed with data from the web, social media, and retailers—across  the path to purchase.

In the Market for a Better Customer Experience?

 

A New and Improved Customer Experience

Discover how we’re digitally transforming CPG companies.

40 Years Experience Working with the

World’s Biggest CPG Companies

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Armed with our deep consumer packaged goods expertise, you can anticipate previously unidentified CX needs