CONSUMER PACKAGED GOODS

Balancing traditional retail and wholesale channels with the need to follow consumers online

Because Customer Experience Is Just as Important as Your Product


Our Areas of Expertise

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Product Support

Create an omnichannel strategy for inquiries, registrations, and warranties.
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Product Insights & Analytics

Leverage speech and text analytics to decode business insights
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Product Recalls

Tap into a team with over 40 years experience handling recalls
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Foreign Objects & Adverse Events

Offer high empathy support for sensitive issues

SOLUTIONS FOR EVERY STAGE OF THE CUSTOMER LIFECYCLE

BUSINESS PROBLEMS

SOLUTION

BUSINESS PROBLEMS

Design a digital CX and journey that is human

Solutions

BUSINESS PROBLEMS

Shopper Lead Generation (Online & Brick Mortar)
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BUSINESS PROBLEMS

Brand Awareness
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BUSINESS PROBLEMS

Brand Reputation
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BUSINESS PROBLEMS

eCommerce Product Subscription Enrollment

Solutions

CASE STUDY

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HGS Helps Client Partner Rekindle Retail Success

Learn more

BUSINESS PROBLEMS

SOLUTION

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BUSINESS PROBLEMS

In Store or Online Purchase
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BUSINESS PROBLEMS

Increase Average Order Values

Solutions

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BUSINESS PROBLEMS

Decrease Shopping Cart Abandonment

Solutions

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BUSINESS PROBLEMS

Personalizing Offers
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BUSINESS PROBLEMS

Loyalty Program Membership Enrollment
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BUSINESS PROBLEMS

Product Coupon & Sample Fulfillment

CASE STUDY

​​​​​​​Photo of image Driving Revenue in an  FDA-Regulated Environment

Driving Revenue in an FDA-Regulated Environment

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BUSINESS PROBLEMS

SOLUTION

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BUSINESS PROBLEMS

eCommerce Invoices
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BUSINESS PROBLEMS

Product Rebates

CASE STUDY

Reducing Costs for a Next Generation Consumer Affairs Program

Reducing Costs for a Next Generation Consumer Affairs Program

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BUSINESS PROBLEMS

SOLUTION

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BUSINESS PROBLEMS

Customer Care & Product Insights

BUSINESS PROBLEMS

Product Questions, Complaints, Suggestions, & Inquires
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BUSINESS PROBLEMS

Foreign Objects & Adverse Events

Solutions

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BUSINESS PROBLEMS

Loyalty Program Support

Solutions

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BUSINESS PROBLEMS

Product Registration
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BUSINESS PROBLEMS

Online and Subscription Order Management

CASE STUDY

HGS and CPG Leader Achieve the CX WOW Factor

Learn more

BUSINESS PROBLEMS

SOLUTION

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BUSINESS PROBLEMS

Returns, Exchanges, & Cancellation Management

Solutions

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BUSINESS PROBLEMS

Lost or Damaged Product

Solutions

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BUSINESS PROBLEMS

Troubleshooting

Solutions

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BUSINESS PROBLEMS

Warranty & Recalls

Solutions

CASE STUDY

Saving 62% of Damage Claims, Boosting CSAT for Lawn and Garden Products Leader

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BUSINESS PROBLEMS

SOLUTION

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BUSINESS PROBLEMS

eCommerce Member Cancellations Retention

Solutions

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BUSINESS PROBLEMS

Voice of the Customer Insights
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BUSINESS PROBLEMS

Online Reputation Management
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BUSINESS PROBLEMS

NPS & CSAT Surveys
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BUSINESS PROBLEMS

Loyalty Program Member Offers

CASE STUDY

Raising the Bar on Performance, Trust: Evolving HGS Partnership with a Fortune 200 Consumer Goods Company

Learn more
Create a digital experience that is human centered and easy to navigate.
Our approach is to create memorable moments across the entire consumer journey using innovative solutions designed to personalize, engage, resolve and predict future needs.


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A New and Improved Customer Experience

Discover how we’re digitally transforming CPG companies

Case Study

Raising the Bar on Performance, Trust: Evolving HGS Partnership with a Fortune 200 Consumer Goods Company

Learn more
Case Study
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HGS Helps Client Partner Rekindle Retail Success

Learn more

White Paper

Innovating Analytics in Customer Care Beyond the Voice of the Consumer

Download
e-book

Top 10 CX Trends of 2020

Download

40 Years Experience Working with the

World’s Biggest CPG Companies

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HOW CAN
WE HELP?

We'd love to hear
from you.