Success Stories

HGS Industry Specific Capabilities & Solutions

When customers visit your website, they expect to be able to resolve their own issues, quickly; check nutrition information, see product reviews, and access coupons and special offers. HGS DigiCX is leading with powerful self-service, intelligently integrating people when it adds value and optimizing engagement with analytics and automation.Schedule a demo to learn more.

Resources

DigiCX: Service is a Two-Way Conversation

89% of brands want to compete primarily on the basis of great CX. But according to recent research, only 8% of them are doing a good job. Why the disconnect?

Making Speech Analytics Work

Speech analytics empowers organizations to conduct precision-based training, targeting pain points in service delivery, creating empowered agents, and driving increased customer satisfaction.

Business Intelligence

HGS recognized as a leader by NelsonHall in the Digital Marketing Execution market segment.

Blogging

AUTOMATED TEXT MESSAGE AND 'CLICK TO TEXT'

Earlier this year, HGS released a white paper on this year's top 10 customer experience disrupters—those that are sure to alter the CX landscape this year. Over the next couple of months, we'll dedicate a blog to each of these CX game changers. Here we dissect Disrupter No. 6, Emergence and Benefits of Automated Text Message.

- Lauren Kindzierski



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