Partnering for Better Outcomes
HGS's holistic healthcare solutions build long-term relationships that engage and retain your members and patients.
Payers
Providers
Pharma
Labs and DME
Inbound customer service, technical support, triage and order intake, customer qualification services, collections/billing
Drive Value Across Every Aspect of
Health Plan Operations
HGS Health+CARE assists payers by supporting transformative initiatives across your entire ecosystem
HGS helps save lives
Achieving Breakthrough Member CSAT for Major Payer
CLIENT CHALLENGE As one of the world’s largest healthcare payers, this HGS client work
RPA Incubation and Re-engineering for Major Payer Drives $3 Million in Annual Savings
Truly transformative partnerships are built with the confidence and transparency to
HGS and Major Payer Drive Volume-to-Value Transformation
Objective In 2013, a major U.S. health insurer was in search of a partner to support
Make Patient Engagement a Priority
HGS Health+CARE knows the pressures that provider practices face and understands where to focus assets for optimal patient experience
HGS Health Center of Excellence in India
Driving Increased Efficiency in Appointment Booking, Healthcare Queries for a Major Hospital Chain
OBJECTIVE Today’s healthcare providers are catching up to the retail world, which has
Dramatically Exceeding Collection and Resolution Goals on Very Aged Accounts
Today’s optimized revenue cycle management is increasingly complex for providers, who
Control Costs While Driving Business Process Transformation
HGS's Health+CARE deep pharma expertise and industry-leading compliance ensure process excellence
Robotic Process Automation driving cost simplification & reducing time
3 Ways Healthcare Engagement Models Differ from Other Industries
Combining Rightshoring and Design Thinking to Reduce Costs and Improve Value-Based Care
In 2000, a top 10 healthcare payer wanted to test the idea of handling claims
Integrating Front-Office and Back-Office Processes to Drive Real Outcomes
Three decades of customer care expertise and industry-leading compliance
Employing Process, Automation, and Clinical Expertise to Recover $140 Million for Diagnostics Leader
Objective Today’s healthcare stakeholders—from hospitals, DME manufacturers, and
Good Health for Virgin Health Bank
About the Client Our client is one of the few companies in the UK that offers its
