Payers

Payers

Member/provider lifecycle management, predictive analytics, claims benefit management, medical cost management, workers' Compensation services
Providers

Providers

Revenue cycle management, licensed care professionals, patient engagement, remote patient monitoring
Pharma

Pharma

Data analytics, customer inquiries, technical support, supply chain management, clinical trial support, fulfillment, research analysis, benefits coordination
Labs and DME

Labs and DME

Inbound customer service, technical support, triage and order intake, customer qualification services, collections/billing

Interested in providing better member experiences?

 

Drive Value Across Every Aspect of
Health Plan Operations

HGS Health+CARE assists payers by supporting transformative initiatives across your entire ecosystem

Healthcare

HGS helps save lives

HGS staffs more than 1,500 RNs (Registered Nurses) offering end-to- end healthcare solutions. HGS' programs range from general member engagement such...
Healthcare

Achieving Breakthrough Member CSAT for Major Payer

CLIENT CHALLENGE As one of the world’s largest healthcare payers, this HGS client work

Healthcare

RPA Incubation and Re-engineering for Major Payer Drives $3 Million in Annual Savings

Truly transformative partnerships are built with the confidence and transparency to

Healthcare

HGS and Major Payer Drive Volume-to-Value Transformation

Objective In 2013, a major U.S. health insurer was in search of a partner to support

Looking to improve patient health outcomes?

 

Make Patient Engagement a Priority

HGS Health+CARE knows the pressures that provider practices face and understands where to focus assets for optimal patient experience

Healthcare

HGS Health Center of Excellence in India

For more than a decade, HGS has provided front- and back-office solutions tailored to our healthcare industry clients from across U.S., Canada, U.K.,...
Healthcare

Driving Increased Efficiency in Appointment Booking, Healthcare Queries for a Major Hospital Chain

OBJECTIVE Today’s healthcare providers are catching up to the retail world, which has

Healthcare

Dramatically Exceeding Collection and Resolution Goals on Very Aged Accounts

Today’s optimized revenue cycle management is increasingly complex for providers, who


Need to unlock efficiencies within your pharma operations?

 

Control Costs While Driving Business Process Transformation 

HGS's Health+CARE deep pharma expertise and industry-leading compliance ensure process excellence

Robotic Process Automation
Healthcare

Robotic Process Automation driving cost simplification & reducing time

Companies with large scale staffing for back office work with agents performing high-volume, highly transactional processes now use robotic process...
Healthcare

3 Ways Healthcare Engagement Models Differ from Other Industries

Austin Ridgeway, Director, HGS Healthcare Over the past couple of years, there has been a lot of industry buzz about what retail can teach healthcare...
Healthcare

Combining Rightshoring and Design Thinking to Reduce Costs and Improve Value-Based Care

In 2000, a top 10 healthcare payer wanted to test the idea of handling claims


Need scale or agility for your Durable Medical Equipment (DME) support?

 

Integrating Front-Office and Back-Office Processes to Drive Real Outcomes

Three decades of customer care expertise and industry-leading compliance

Healthcare

Employing Process, Automation, and Clinical Expertise to Recover $140 Million for Diagnostics Leader

Objective Today’s healthcare stakeholders—from hospitals, DME manufacturers, and

Healthcare

Good Health for Virgin Health Bank

About the Client Our client is one of the few companies in the UK that offers its

Healthcare

The 7 Qualities of a Great Healthcare BPO Partner

By Anand Natampalli, HGS SVP, Sales and Business Development, Healthcare Business Process Outsourcing (BPO) used to be a strategy organizations in

Armed with our deep healthcare expertise, you can anticipate previously unidentified CX needs