HGS's holistic healthcare solutions build long-term relationships that engage and retain your members and patients.
Partnering for Better Outcomes
Payers
Manage your member and provider lifecycles while helping your members lead healthier lives.
Providers
Combine revenue cycle management and licensed care professionals to provide a great experience for your patients.
Labs and DME
Multi-language customer support, technical support, triage and order intake, collections /billing.
Pharma and Life Sciences
Industry-leading compliance and deep pharma expertise ensure process excellence.
Workers Comp
Help control costs by leveraging registered nurses and coders to review medical bills for accuracy.
SOLUTIONS FOR EVERY STAGE OF THE CUSTOMER LIFECYCLE
Choose a Plan
Enrollment and Onboarding
Market Review
Finding Providers
ClaimsBUSINESS PROBLEMS
SOLUTION
BUSINESS PROBLEMS
Design a digital CX and journey that is humanSolutions
- Web and mobile experience design
BUSINESS PROBLEMS
Brand AwarenessSolutions
- Lead Generation Experts
- Marketing Tech + Services
- Digital Experience
- Data + Analytics
- Digital Marketing Experts
BUSINESS PROBLEMS
Brand ReputationSolutions
BUSINESS PROBLEMS
Providing omni-channel member experienceSolutions
- Voice Click-to-Chat with Licensed agents
- Chat analytics for proactive chat invites
BUSINESS PROBLEMS
Secure portal for plan shoppingSolutions
- Web portal for plan shopping
- Live or virtual assistant for quotes
CASE STUDY
HGS Turns Challenges into Conversion, Retention Opportunities for Fortune 200 Insurer
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Payers
Drive Value Across Every Aspect of Health Plan Operations
HGS Health+CARE assists payers by supporting transformative initiatives across your entire ecosystem
Achieving Breakthrough Member CSAT for Major Payer
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RPA Incubation and Re-engineering for Major Payer Drives $3 Million in Annual Savings
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HGS Jamaica: Recruiting, Engagement to Drive Member Satisfaction for Health Insurer
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HGS Population Health Management: Driving Better Outcomes for Providers and Patients
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Driving Increased Efficiency in Appointment Booking, Healthcare Queries for a Major Hospital Chain
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Steering Nearly 60% Collections Improvement for a Health System
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Dramatically Exceeding Collection and Resolution Goals on Very Aged Accounts
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Integrating Front-Office and Back-Office Processes to Drive Real Outcomes
Three decades of customer care expertise and industry-leading compliance
Supporting DME Provider Growth with Stellar Collections
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Recovering $140 Million for Diagnostics Leader
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Driving Revenue in an FDA-Regulated Environment
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Building to Scale with Intake Expertise to Support 19% Savings
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Control Costs While Driving Business Process Transformation
HGS's Health+CARE deep pharma expertise and industry-leading compliance ensure process excellence
HGS and CPG Leader Achieve the CX WOW Factor
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Combining Rightshoring and Design Thinking to Reduce Costs and Improve Value-Based Care
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