HGS HEALTHCARE TECHNOLOGY
Strategic consulting and digital solutions for payers and providers

HGS Healthcare Technology

OUR FOCUS

For decades, our healthcare clients have relied on us to effectively solve their critical business needs. HGS Healthcare Technology uses a holistic consulting approach to identify the root causes of healthcare payer and provider pain points, analyze the issues, and provide a complete solution that encompasses people, process, and technology platform improvements.

Equipped with a strategic solutions mindset, our core focus is on what most benefits the client. Using a custom solution roadmap, our operations and technology experts will propose the appropriate adjustments for improving efficiency, engagement, data management, and overall processes. Combining healthcare operations and technology experience with advanced UI, UX, and analytics expertise, we’ll develop and deploy customized solutions for your business. Additionally, with our extensive global resources and facilities, we provide the best service/price ratio for any service outsourcing needs.

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OUR STRATEGY

Tasked with solving your most complex business challenges, our experienced team examines your current business platform, analyzes your deepest pain points, and determines the changes that would benefit your team most. Our experts then deploy our entire set of capabilities across people, processes, and platforms to deliver the best solution to fit your budget and timeline.

In addition to decades of technical expertise and healthcare experience, the HGS Healthcare Technology teams offer best-in-class operational insights gleaned from our thousands of operational professionals from around the world. Our global experts identify system problems in their day-to-day roles and regularly inform us of what would drive better efficiency and lead to a better experience for your agents and end users

We bring multiple solution strategies for moving data when integrating our solutions with our clients’ systems—including real-time web service integration when APIs are available, RPA integration when there are systems but no integration end points, and staffing the process to complete the tasks manually if a technical integration is not an option

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OUR SOLUTIONS

HGS Healthcare Technology partners with you to develop and deploy solutions for your most difficult business challenges. For example, when a health plan’s consumers had difficulties selecting insurance plans on their website, HGS ensured their members could find the right coverages for themselves and their families. Members should be able to shop and compare benefits with ease, and when a plan is recommended, it should be the best fit for their needs based on all of the data available about that member and their history. Applying for subsidized coverage should be a no-hassle experience, and HGS Healthcare Technology has a cutting-edge, CMS-approved process and technology that streamlines the online enrollment process for both individuals and groups—completed all in one session without leaving your website.'


In addition to enhancing the online enrollment process, manual change and renewal processing for brokers can be nearly eliminated with an automated renewal process and an easy-to-use dashboard that can be used to manage their entire book of business. These kinds of solutions created to manage their relationships and automate tedious tasks surrounding coverage changes and renewals, especially during open enrollment, are beneficial for your brokers and agents and drive significantly higher adoption rates and satisfaction.;

Whether your biggest pain point is lost members due to disconnected service experiences, user frustration from starting over on every communication channel, relationship management issues, manual processes, or other challenges around your existing people, processes, or technology, our expert developers and data scientists will leverage our extensive libraries of flexible components and toolsets to deliver a customized solution for you.

OUR GOALS

HGS Healthcare Technology offers a unique solutions approach that encompasses our expertise in consulting, outsourcing operations, and innovative technology. Our ultimate goals in delivering a solution for you include:

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Using existing payer/provider system endpoints when possible for seamless integrated solutions
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Providing simultaneous self-service options alongside agent-empowerment systems for a smooth switch between channels
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Using existing payer/provider system endpoints when possible for seamless integrated solutions
Photo of image ICON_Megamenu_CustomerEngagament
Using existing payer/provider system endpoints when possible for seamless integrated solutions
Photo of image ICON_Megamenu_CustomerEngagament
Using existing payer/provider system endpoints when possible for seamless integrated solutions
The HGS Healthcare Technology difference

We are healthcare experts with experience in technology who understand the complex workflows and processes of healthcare payers and providers. With a full understanding of the strict security and privacy requirements of the industry, all of our solutions are designed to ensure compliance.

We are committed to learning your business and will address your pain points with a tailored solution that is right for you.


With years of experience handling service offerings for every payer relationship—those with members, providers, and brokers—we’re eager to listen and learn from professionals across the industry and discuss how HGS Healthcare Technology can best support your business needs.

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