Today's providers are facing conflicting objectives: improved patient outcomes, better, more consumer-centric engagement, and cost-efficient, agile operations.

The recent emphasis on improved patient outcomes is supported by the technological advancement and increased adoption of remote patient monitoring and other wireless communication options. HGS brings the deep domain knowledge and capabilities to answer to this new incentive for our provider partners and achieve optimal alignment with the goals of the US regulations, payer, provider, medical and pharmacy communities.

The growth of wearables and other mobile wellness devices is expected to be a $41 billion industry by 2020, making the monitoring of patients more ubiquitous. Legislatively, telehealth is extremely popular, with more than 200 supportive bills introduced in 42 states in 2015 alone, according to National Conference of State Legislatures research.

How We Do It

HGS provides the combination of team and technology support to enable remote patient monitoring to increase access to care and decrease delivery costs. HGS's clinically skilled team members provide:

  • Patient Post-Procedure Follow-Up
  • 24 x 7 Wireless, Telephonic and Video Support
  • Device Reading and Charting
  • Chronic Disease Management
  • Self-Care Coaching
  • Triage Support

Our Value

HGS can provide Remote Patient Monitoring to drive real outcomes, such as:

  • Cost containment, supported by our rightshoring approach and innovative solutions such as intelligent automation, data analytics and omnichannel support
  • Improved quality of care for better patient outcomes, with optimized specialty care management
  • Enhanced patient and provider satisfaction, with enhanced Star ratings and NPS and CSAT scores
  • Responsive and proactive customer care, with significantly improved patient care management and reach to all urban and rural patient demographics.
  • Data capture to help develop more consistent scheduling processes and templates that can be leveraged to enable self-service scheduling and digital patient-engagement strategies
  • Provider-payer lifecycle expertise and collaboration support
  • Reduced overhead with enhanced care coordination for improved patient outcomes and reduced readmissions.
Serving Patients on behalf of Providers and Payers
Industry-Leading Compliance
Holistic Provider-Payer Lifecycle Focus