Today's pharmaceutical stakeholders are facing conflicting objectives: improved patient outcomes, better, more consumer-centric engagement, and cost-efficient, agile operations.

The recent emphasis on improved patient outcomes is supported by the technological advancement and increased adoption of specialized partners supporting these efforts. HGS brings the deep domain knowledge and capabilities to support these challenges and achieve optimal alignment with the goals of the pharmacy and medical device communities.

How We Do It

  • Data Analytics and Analysis
  • Supply Chain Management
  • Clinical Trial Support
  • Sales and Marketing Support Services
  • Customer Inquiries
  • Technical Support
  • Research Analysis
  • Patient Benefits Coordination
  • Billing support

Our Value

HGS can provide Pharmaceutical services to drive real outcomes, such as:

  • Cost containment, supported by our rightshoring approach and innovative solutions such as intelligent automation and customer analytics
  • Optimized customer experience, with professional engaged customer care
  • Enhanced process re-engineering assuring optimal efficiencies and accuracy
  • Improved regulatory compliance
  • Omnichannel (voice, chat, text) focus for optimized customer engagement
Serving Patients on behalf of Providers and Payers
Industry-Leading Compliance
Holistic Provider-Payer Lifecycle Focus