INSURANCE

Personalizing the Insurance Policyholder Experience with

Low-Risk, High-Value Solutions



Our Areas of Expertise

Photo of image Banks

Property & Casualty

Create a new digital customer experience that is human centered and easy to navigate.

Photo of image Banks

Life

​​​​​​​Help drive new policy quotes and conversions with data driven marketing efforts.

Photo of image Banks

Health

Manage your entire member life cycle from choosing a plan, enrollment, claims management, to care management.

Photo of image Banks

Workers Comp

Help control costs by leveraging registered nurses and coders to review medical bills for accuracy.

​​​​​​​​​​​​​​

SOLUTIONS FOR EVERY STAGE OF THE CUSTOMER LIFECYCLE

BUSINESS PROBLEMS

SOLUTION

​​​​​​​

BUSINESS PROBLEMS

Design a digital CX and journey that is human

Solutions

​​​​​​​

BUSINESS PROBLEMS

New Policy Quotes & Conversion

Solutions

​​​​​​​

BUSINESS PROBLEMS

Brand Awareness
​​​​​​​

BUSINESS PROBLEMS

Brand Reputation

CASE STUDY

Transform your digital customer experience with HGS Digital

Learn more

BUSINESS PROBLEMS

SOLUTION

BUSINESS PROBLEMS

Open Enrollment




Solutions

BUSINESS PROBLEMS

Life, Property, Casualty Policy Applications




​​​​​​​

Solutions

​​​​​​​

BUSINESS PROBLEMS

Cross-Sell & Up-Selling Umbrella Policies

Solutions

​​​​​​​

BUSINESS PROBLEMS

Document Management, Application, & File Processing

CASE STUDY

Accelerating Growth with Significant Conversions, Collections for Major Life Insurer

Learn more

BUSINESS PROBLEMS

SOLUTION

​​​​​​​

BUSINESS PROBLEMS

Bill Payment & Reimbursements

Solutions

​​​​​​​

BUSINESS PROBLEMS

Bill Collections & Payment Plans

Solutions

​​​​​​​

BUSINESS PROBLEMS

Payment Integrity

Solutions

​​​​​​​

BUSINESS PROBLEMS

Bill Generation & Dispatch

CASE STUDY

Delivering Innovation and $20 Million in Annual Savings for Casualty Third-Party Administrator

Learn more

HGS Employs Automation to Drive Significant Savings for Major Payer

Learn more

BUSINESS PROBLEMS

SOLUTION

BUSINESS PROBLEMS

New Account & Customer Onboarding




Solutions

BUSINESS PROBLEMS

Policy Servicing, Eligibility, and Benefits




BUSINESS PROBLEMS

Policy Deductibles & Proof of Insurance




​​​​​​​

BUSINESS PROBLEMS

Claims Management



​​​​​​​

BUSINESS PROBLEMS

Account Management & Help Desk

CASE STUDY

Achieving Breakthrough Member CSAT for Leading Payer

Learn more

HGS Customer, Community Commitment Powers Business Growth for Financial Services Leader

Learn more

BUSINESS PROBLEMS

SOLUTION

​​​​​​​

BUSINESS PROBLEMS

Fraud, Waste, and Abuse Detection

Solutions

CASE STUDY

Driving $70 Million in Savings for a Workers' Comp Payer

Learn more

BUSINESS PROBLEMS

SOLUTION

​​​​​​​

BUSINESS PROBLEMS

Policy Cancellations Retention

Solutions

​​​​​​​

BUSINESS PROBLEMS

Policy Renewals
​​​​​​​

BUSINESS PROBLEMS

Online Reputation & Reviews Management
​​​​​​​

BUSINESS PROBLEMS

CSAT & NPS Surveys

CASE STUDY

Combining Rightshoring and Design Thinking to Reduce Costs and Improve Value-Based Care

Learn more

Insurance Thought Leadership & Resources

Case Study

Cognitive intake automation cuts costs by up to 50% for leading healthcare company

Learn more
Case Study

HGS Customer, Community Commitment Powers Business Growth for Financial Services Leader

Learn more
White Paper

Today’s BPO Partner Caters to BFSI with Smart Automation, Self-Service, and a 360-Degree View

Download
e-book

Top 10 CX Trends of 2020

Download
Our Certifications
Photo of image pci-complaint%20logo
Photo of image HIPAA-Compliant-Logo

HOW CAN WE HELP?

We'd love to hear from you.