INSURANCE

Personalizing the Insurance Policyholder Experience with

Low-Risk, High-Value Solutions



Our Areas of Expertise

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Property & Casualty

Create a new digital customer experience that is human centered and easy to navigate.

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Life

​​​​​​​Help drive new policy quotes and conversions with data driven marketing efforts.

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Health

Manage your entire member life cycle from choosing a plan, enrollment, claims management, to care management.

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Workers Comp

Help control costs by leveraging registered nurses and coders to review medical bills for accuracy.

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SOLUTIONS FOR EVERY STAGE OF THE CUSTOMER LIFECYCLE

BUSINESS PROBLEMS

SOLUTION

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BUSINESS PROBLEMS

Design a digital CX and journey that is human

Solutions

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BUSINESS PROBLEMS

New Policy Quotes & Conversion

Solutions

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BUSINESS PROBLEMS

Brand Awareness
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BUSINESS PROBLEMS

Brand Reputation

CASE STUDY

Transform your digital customer experience with HGS Digital

BUSINESS PROBLEMS

SOLUTION

BUSINESS PROBLEMS

Open Enrollment




Solutions

BUSINESS PROBLEMS

Life, Property, Casualty Policy Applications




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Solutions

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BUSINESS PROBLEMS

Cross-Sell & Up-Selling Umbrella Policies

Solutions

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BUSINESS PROBLEMS

Document Management, Application, & File Processing

CASE STUDY

Accelerating Growth with Significant Conversions, Collections for Major Life Insurer

BUSINESS PROBLEMS

SOLUTION

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BUSINESS PROBLEMS

Bill Payment & Reimbursements

Solutions

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BUSINESS PROBLEMS

Bill Collections & Payment Plans

Solutions

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BUSINESS PROBLEMS

Payment Integrity

Solutions

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BUSINESS PROBLEMS

Bill Generation & Dispatch

CASE STUDY

Delivering Innovation and $20 Million in Annual Savings for Casualty Third-Party Administrator

HGS Employs Automation to Drive Significant Savings for Major Payer

BUSINESS PROBLEMS

SOLUTION

BUSINESS PROBLEMS

New Account & Customer Onboarding




Solutions

BUSINESS PROBLEMS

Policy Servicing, Eligibility, and Benefits




BUSINESS PROBLEMS

Policy Deductibles & Proof of Insurance




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BUSINESS PROBLEMS

Claims Management



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BUSINESS PROBLEMS

Account Management & Help Desk

CASE STUDY

Achieving Breakthrough Member CSAT for Leading Payer

HGS Customer, Community Commitment Powers Business Growth for Financial Services Leader

BUSINESS PROBLEMS

SOLUTION

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BUSINESS PROBLEMS

Fraud, Waste, and Abuse Detection

Solutions

CASE STUDY

Driving $70 Million in Savings for a Workers' Comp Payer

Learn more

BUSINESS PROBLEMS

SOLUTION

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BUSINESS PROBLEMS

Policy Cancellations Retention

Solutions

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BUSINESS PROBLEMS

Policy Renewals
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BUSINESS PROBLEMS

Online Reputation & Reviews Management
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BUSINESS PROBLEMS

CSAT & NPS Surveys

CASE STUDY

Combining Rightshoring and Design Thinking to Reduce Costs and Improve Value-Based Care

Insurance Thought Leadership & Resources

Case Study

HGS Customer, Community Commitment Powers Business Growth for Financial Services Leader

Case Study

Driving $70 Million in Savings for a Workers' Comp Payer

White Paper

Today’s BPO Partner Caters to BFSI with Smart Automation, Self-Service, and a 360-Degree View

Download
e-book

Top 10 CX Trends of 2020

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Our Certifications
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HOW CAN WE HELP?

We'd love to hear from you.