INSURANCE

Personalizing the Insurance Policyholder Experience with

Low-Risk, High-Value Solutions



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Our Areas of Expertise

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Property & Casualty

Create a new digital customer experience that is human centered and easy to navigate.

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Life

​​​​​​​Help drive new policy quotes and conversions with data driven marketing efforts.

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Health

Manage your entire member life cycle from choosing a plan, enrollment, claims management, to care management.

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Workers Comp

Help control costs by leveraging registered nurses and coders to review medical bills for accuracy.

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SOLUTIONS FOR EVERY STAGE OF THE CUSTOMER LIFECYCLE

Photo of image engage-white Photo of image engage black ENGAGE
Photo of image engage-white Photo of image engage black BUY
Photo of image engage-white Photo of image engage black BILL
Photo of image engage-white Photo of image engage black CARE
Photo of image engage-white Photo of image engage black REPAIR
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BUSINESS PROBLEMS

SOLUTION

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BUSINESS PROBLEMS

Design a digital CX and journey that is human

Solutions

  • Consumer Journey Mapping & Design Workshops
  • Data + Analytics
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BUSINESS PROBLEMS

New Policy Quotes & Conversion

Solutions

  • Campaign Management
  • Data + Analytics
  • Marketing Tech + Services
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BUSINESS PROBLEMS

Brand Awareness

Solutions

  • Digital Experience
  • Marketing Tech + Services
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BUSINESS PROBLEMS

Brand Reputation

Solutions

  • HGS EPIC™ Social Care

CASE STUDY

Transform your digital customer experience with HGS Digital

Learn more

BUSINESS PROBLEMS

SOLUTION

BUSINESS PROBLEMS

Open Enrollment




Solutions

  • Sales Professionals
  • Digital Experience
  • Data & Analytics

BUSINESS PROBLEMS

Life, Property, Casualty Policy Applications




Solutions

  • Sales Professionals
  • Inteligent Automation
  • Data & Analytics
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BUSINESS PROBLEMS

Cross-Sell & Up-Selling Umbrella Policies

Solutions

  • Sales Professionals
  • Data & Analytics
  • Marketing Tech & Service
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BUSINESS PROBLEMS

Document Management, Application, & File Processing

Solutions

  • HGS Business Process Optimization

CASE STUDY

Accelerating Growth with Significant Conversions, Collections for Major Life Insurer

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BUSINESS PROBLEMS

SOLUTION

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BUSINESS PROBLEMS

Bill Payment & Reimbursements

Solutions

  • Billing Specialists
  • Digital Experience
  • Intelligent Automation
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BUSINESS PROBLEMS

Bill Collections & Payment Plans

Solutions

  • Collections Professionals
  • Campaign Management
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BUSINESS PROBLEMS

Payment Integrity

Solutions

  • Payment Integrity Specialists
  • Data + Analytics
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BUSINESS PROBLEMS

Bill Generation & Dispatch

Solutions

  • HGS Business Process Optimization

CASE STUDY

Delivering Innovation and $20 Million in Annual Savings for Casualty Third-Party Administrator

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HGS Employs Automation to Drive Significant Savings for Major Payer

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BUSINESS PROBLEMS

SOLUTION

BUSINESS PROBLEMS

New Account & Customer Onboarding




Solutions

  • Customer Care Ambassadors
  • Digital Experience

BUSINESS PROBLEMS

Policy Servicing, Eligibility, and Benefits




Solutions

  • Customer Care Ambassadors
  • Digital Experience
  • Data + Analytics
  • Intelligent Automation

BUSINESS PROBLEMS

Policy Deductibles & Proof of Insurance




Solutions

  • Customer Care Ambassadors
  • Digital Experience
  • Data + Analytics
  • Intelligent Automation
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BUSINESS PROBLEMS

Claims Management



Solutions

  • Customer Care Ambassadors
  • Digital Experience
  • Data + Analytics
  • Intelligent Automation
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BUSINESS PROBLEMS

Account Management & Help Desk

Solutions

  • Tech Support Specialists
  • Digital Experience
  • Data + Analytics
  • Intelligent Automation

CASE STUDY

Achieving Breakthrough Member CSAT for Leading Payer

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HGS Customer, Community Commitment Powers Business Growth for Financial Services Leader

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BUSINESS PROBLEMS

SOLUTION

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BUSINESS PROBLEMS

Fraud, Waste, and Abuse Detection

Solutions

  • Fraud, Waste, & Abuse
  • Data + Analytics

CASE STUDY

Driving $70 Million in Savings for a Workers' Comp Payer

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BUSINESS PROBLEMS

SOLUTION

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BUSINESS PROBLEMS

Policy Cancellations Retention

Solutions

  • Retention Professionals
  • Data + Analytics
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BUSINESS PROBLEMS

Policy Renewals

Solutions

  • Digital Experience
  • Data + Analytics
  • Marketing Tech + Services
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BUSINESS PROBLEMS

Online Reputation & Reviews Management

Solutions

  • HGS EPIC™ Social Care
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BUSINESS PROBLEMS

CSAT & NPS Surveys

Solutions

  • Data + Analytics
  • Digital Experience

CASE STUDY

Combining Rightshoring and Design Thinking to Reduce Costs and Improve Value-Based Care

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Insurance Thought Leadership & Resources

Case Study

HGS Customer, Community Commitment Powers Business Growth for Financial Services Leader

Learn more
Case Study

Driving $70 Million in Savings for a Workers' Comp Payer

Learn more
White Paper

Today’s BPO Partner Caters to BFSI with Smart Automation, Self-Service, and a 360-Degree View

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e-book

Top 10 CX Trends of 2020

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Our Certifications
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HOW CAN WE HELP?

We'd love to hear from you.

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