Personalizing the Insurance Policyholder Experience with
Low-Risk, High-Value Solutions
Our Areas of Expertise
Property & Casualty
Create a new digital customer experience that is human centered and easy to navigate.
Life
Help drive new policy quotes and conversions with data driven marketing efforts.
Health
Manage your entire member life cycle from choosing a plan, enrollment, claims management, to care management.
Workers Comp
Help control costs by leveraging registered nurses and coders to review medical bills for accuracy.
SOLUTIONS FOR EVERY STAGE OF THE CUSTOMER LIFECYCLE
BUSINESS PROBLEMS
SOLUTION
BUSINESS PROBLEMS
Design a digital CX and journey that is humanSolutions
- Consumer Journey Mapping & Design Workshops
- Data + Analytics
BUSINESS PROBLEMS
New Policy Quotes & ConversionSolutions
- Campaign Management
- Data + Analytics
- Marketing Tech + Services
BUSINESS PROBLEMS
Brand AwarenessBUSINESS PROBLEMS
Brand ReputationSolutions
CASE STUDY
Transform your digital customer experience with HGS Digital
BUSINESS PROBLEMS
SOLUTION
BUSINESS PROBLEMS
Open EnrollmentSolutions
- Sales Professionals
- Digital Experience
- Data & Analytics
BUSINESS PROBLEMS
Life, Property, Casualty Policy ApplicationsSolutions
- Sales Professionals
- Intelligent Automation
- Data & Analytics
BUSINESS PROBLEMS
Cross-Sell & Up-Selling Umbrella PoliciesSolutions
- Sales Professionals
- Data & Analytics
- Marketing Tech & Service
BUSINESS PROBLEMS
Document Management, Application, & File ProcessingSolutions
CASE STUDY
Accelerating Growth with Significant Conversions, Collections for Major Life Insurer
BUSINESS PROBLEMS
SOLUTION
BUSINESS PROBLEMS
Bill Payment & ReimbursementsSolutions
- Billing Specialists
- Digital Experience
- Intelligent Automation
BUSINESS PROBLEMS
Bill Collections & Payment PlansSolutions
- Collections Professionals
- Campaign Management
BUSINESS PROBLEMS
Payment IntegritySolutions
- Payment Integrity Specialists
- Data + Analytics
BUSINESS PROBLEMS
Bill Generation & DispatchSolutions
CASE STUDY
Delivering Innovation and $20 Million in Annual Savings for Casualty Third-Party Administrator
HGS Employs Automation to Drive Significant Savings for Major Payer
BUSINESS PROBLEMS
SOLUTION
BUSINESS PROBLEMS
New Account & Customer OnboardingSolutions
- Customer Care Ambassadors
- Digital Experience
BUSINESS PROBLEMS
Policy Servicing, Eligibility, and BenefitsSolutions
- Customer Care Ambassadors
- Digital Experience
- Data + Analytics
- Intelligent Automation
BUSINESS PROBLEMS
Policy Deductibles & Proof of InsuranceSolutions
- Customer Care Ambassadors
- Digital Experience
- Data + Analytics
- Intelligent Automation
BUSINESS PROBLEMS
Claims ManagementSolutions
- Customer Care Ambassadors
- Digital Experience
- Data + Analytics
- Intelligent Automation
BUSINESS PROBLEMS
Account Management & Help DeskSolutions
- Tech Support Specialists
- Digital Experience
- Data + Analytics
- Intelligent Automation
CASE STUDY
Achieving Breakthrough Member CSAT for Leading Payer
HGS Customer, Community Commitment Powers Business Growth for Financial Services Leader
BUSINESS PROBLEMS
SOLUTION
BUSINESS PROBLEMS
Fraud, Waste, and Abuse DetectionSolutions
- Fraud, Waste, & Abuse
- Data + Analytics
CASE STUDY
Driving $70 Million in Savings for a Workers' Comp Payer
Learn moreBUSINESS PROBLEMS
SOLUTION
BUSINESS PROBLEMS
Policy Cancellations RetentionSolutions
- Retention Professionals
- Data + Analytics
BUSINESS PROBLEMS
Policy RenewalsBUSINESS PROBLEMS
Online Reputation & Reviews ManagementSolutions
BUSINESS PROBLEMS
CSAT & NPS SurveysSolutions
CASE STUDY
Combining Rightshoring and Design Thinking to Reduce Costs and Improve Value-Based Care
Insurance Thought Leadership & Resources
HGS Customer, Community Commitment Powers Business Growth for Financial Services Leader
Driving $70 Million in Savings for a Workers' Comp Payer
Our Certifications
