Optimize your consumer journey with solutions that will create memorable and effortless experiences.
Run operations efficiently and cost-effectively by optimizing front and back office processes.
With a strong competence in automation and analytics, achieve breakthrough digital transformation.
Helping government deliver cost effective digital services to the public.
Good Government Starts with Good Service
Deliver 24/7 digital customer services to the public, ensuring cost effectiveness and efficiency at all times.
As a Crown Commercial Service Supplier with over 10 years of government partnership, we optimise citizen interactions.
Robotic process automation is transforming back-and front-office tasks, speeding up times to help the public.
A student loans company provides loans and grants to UK university students. The client
Since 2010, the UK Post Office has held a working partnership with Fujitsu, a Fortune
HGS provides support to citizens residing in the UK and abroad in completing
The client wanted HGS to deliver a cost effective energy advice service by creating an
Can Companies Continue To Price Services Using FTE and Headcount?
HGS Moves Needle on Sales and Retention for Fujitsu, UK Post Office
Innovating Analytics in Customer Care Beyond the Voice of the Consumer
Digital Transformation for Contact Centers
EVALUATION : Cost Reduction Leader
20/20 Vision: 9 Trends at the Heart of Tomorrow’s Healthcare
You get £1m+ in savings, a 58% reduction in averagehandle time, and a 20% increase in CSAT!
20/20 Vision: 9 Trends at the Heart of Tomorrow's Healthcare
The Top 10 Customer Experience Trends of 2020
CX Trends 2020: The State of the Industry
Is your social media team protecting your brand?