Success Stories

HGS Industry Specific Capabilities & Solutions

When customers visit your website, they expect to be able to resolve their own issues, quickly. HGS DigiCX® is leading with powerful self-service, intelligently integrating people when it adds value and optimizing engagement with analytics and automation. Schedule a demo to learn more.


DigiCX®: Personalized Connections for a Luxury Brand Experience

As a successful, luxury car brand, this client was looking to extend their brand in Europe and ensure an exemplary customer experience every step of the way. Partnering with HGS, the client built a state-of-the art customer care center in under two months.

Creating Digital Transformation: Q and A with NelsonHall

Wendy Shlensky, Vice President, Analyst and Advisor Relations, HGS, talks to John Willmott, CEO, NelsonHall, who guides HGS in providing clients with digital transformation and optimized CX

Business Intelligence

HGS recognized by NelsonHall as a leader for CMS in High Tech, and in the Cost Reduction Focus market segment.


Disrupter 10 – Digital Transformation to Unify the Customer Experience

Earlier this year, HGS released a white paper on this year's 10 customer experience disrupters—those that are sure to alter the CX landscape this year. Every month, we've dedicated a blog to each of these CX game changers. Here we dissect our last 2016 Disrupter: Digital Transformation to Unify the Customer Experience

- Mandeep Singh Kwatra

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