Communicate with customers via multiple channels to address customer service, sales, and support.
Run operations efficiently and cost-effectively by optimizing front and back office processes.
With a strong competence in automation and analytics, achieve breakthrough digital transformation.
Helping government deliver cost effective digital services to the public.
Good Government Starts with Good Service
Deliver 24/7 digital customer services to the public, ensuring cost effectiveness and efficiency at all times.
As a Crown Commercial Service Supplier with over 10 years of government partnership, we optimise citizen interactions.
Robotic process automation is transforming back-and front-office tasks, speeding up times to help the public.
Since 2010, the UK Post Office has held a working partnership with Fujitsu, a Fortune
HGS provides support to citizens residing in the UK and abroad in completing
The client wanted HGS to deliver a cost effective energy advice service by creating an
HGS was engaged to support the organizing committee preparing for both the Olympic and
Can Companies Continue To Price Services Using FTE and Headcount?
HGS Moves Needle on Sales and Retention for Fujitsu, UK Post Office
Integrating Bots and Brains for Optimized CX
Digital Transformation for Contact Centers
The Top 10 Customer Experience Trends in 2018
2018 Trend 1: Digital Channels Finally Overtake Voice
You get £1m+ in savings, a 58% reduction in averagehandle time, and a 20% increase in CSAT!