Retail

It's time to optimize customer experience for an empowered, mobile consumer.

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Retail

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Seasonal Staffing

Enhanced recruitment management system and employee experience blueprint strategy, self-service solutions

From flex staffing and home agents to call-deflection strategies, we employ people, process, and technology to manage seasonal volumes.

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Social Media

Social solutions observe online activity, classify content, engage with consumers, and identify trends

Social solutions track social media activity through keywords for 95% of internet traffic, observe real-time online activity, classify content, engage with customers, provide alerts about PR crises, and proactively identify trends that guide business improvement decisions.

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Digital Transformation

Digital solutions provide seamless pivoting from voice, chat, text, social, and web self-service solutions

Ensure holistic brand experience and integration of FAQs with computer-based and mobile-friendly chat and click-to-talk.

Shopping for a Better Customer Experience?

 

Navigate the Aisles of a New Retail Environment

Find out how we’re supporting retailers online.

Retail

Creating Epic Social Engagement

What We Do HGS has a team of 60 full-time social care agents (which ramps to 90 agents

Retail

Delivering Best in Class Social Customer Care

What We Do Our team of 20-30 full-time social care agents provides monitoring,

Automotive

Converting 80% of SMS Contacts to Leads for Auto Shopping Website

In 2017, customers of an up-and-coming automotive shopping website were experiencing

Retail

HGS Empowers Retailer with More Actionable VOC Survey, Analytics

All companies should be employing today’s analytics to stay in step with the voice of

3 of the World’s Largest Retailers

Trust HGS as an Extension of Their Brand

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Armed with our deep retail expertise, you can anticipate previously unidentified CX needs.