Retail
It's time to optimize customer experience for an empowered, mobile consumer.
Add a New CX Strategy to Your Shopping Cart
Solutions That Innovate the Shopper’s Journey

Research, Ideation, and Browsing
- Web and mobile experience design
- Search engine optimization (SEO), search engine marketing (SEM), social media marketing (SMM)
- Segmentic targeting and ads
- Digital marketing and insights
- Online reputation management

Visit Store, App, or Website
- Voice/chat with co-browse for lead generation
- Mobile app development
- Mobile in-app messaging
- Unified customer profiles
- Customer loyalty management

Seek Sales Support
- Voice, chat with co-browse or email for cross-selling/up-selling
- CRM implementation
- Virtual assistant for product questions or store locator
- Chat analytics for proactive chat invites

Buy/ Order/ Invoice
- ”Where’s my order?” SMS alerts
- Cart abandonment offers and chat invites
- Back-office for order processing and fulfilment
- Marketing automation

Receive or Use Product – Seek Care
- Self-service or mobile cam for product set-up, installation, and use instructions
- Feedback feature
- Phone, click to call, and callback for“ tougher” inquiries
- VOC analytics

Lost or Damaged Orders / Returns
- Save the sale/returns reduction program
- Phone or chat for warranty mgmt or returns
- Self service for returns
- Back office for warranty claims mgmt

Reviews or Repurchase
- Text and speech for VOC analytics
- Social care and moderation
- Auto re-order alerts
- Loyalty program management
Retail
Navigate the Aisles of a New Retail Environment
Find out how we’re supporting retailers online
3 of the World’s Largest Retailers
Trust HGS as an Extension of Their Brand
