It's time to optimize customer experience for an empowered, mobile consumer.

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Seasonal Staffing

Enhanced recruitment management system and employee experience blueprint strategy, self-service solutions

From flex staffing and home agents to call-deflection strategies, we employ people, process, and technology to manage seasonal volumes.

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Social Media

Social solutions observe online activity, classify content, engage with consumers, and identify trends

Social solutions track social media activity through keywords for 95% of internet traffic, observe real-time online activity, classify content, engage with customers, provide alerts about PR crises, and proactively identify trends that guide business improvement decisions.

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Digital Transformation

Digital solutions provide seamless pivoting from voice, chat, text, social, and web self-service solutions

Ensure holistic brand experience and integration of FAQs with computer-based and mobile-friendly chat and click-to-talk.

Shopping for a Better Customer Experience?


Navigate the Aisles of a New Retail Environment

Find out how we’re supporting retailers online.


Creating Epic Social Engagement

What We Do HGS has a team of 60 full-time social care agents (which ramps to 90 agents


Delivering Best in Class Social Customer Care

What We Do Our team of 20-30 full-time social care agents provides monitoring,


Converting 80% of SMS Contacts to Leads for Auto Shopping Website

In 2017, customers of an up-and-coming automotive shopping website were experiencing


HGS Empowers Retailer with More Actionable VOC Survey, Analytics

All companies should be employing today’s analytics to stay in step with the voice of

3 of the World’s Largest Retailers

Trust HGS as an Extension of Their Brand


Armed with our deep retail expertise, you can anticipate previously unidentified CX needs.