Enhanced recruitment management system and employee experience blueprint strategy, self-service solutions
From flex staffing and home agents to call-deflection strategies, we employ people, process, and technology to manage seasonal volumes.
Social solutions observe online activity, classify content, engage with consumers, and identify trends
Social solutions track social media activity through keywords for 95% of internet traffic, observe real-time online activity, classify content, engage with customers, provide alerts about PR crises, and proactively identify trends that guide business improvement decisions.
Digital solutions provide seamless pivoting from voice, chat, text, social, and web self-service solutions
Ensure holistic brand experience and integration of FAQs with computer-based and mobile-friendly chat and click-to-talk.