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Retail
Seasonal Staffing
Enhanced recruitment management system and employee experience blueprint strategy, self-service solutions
From flex staffing and home agents to call-deflection strategies, we employ people, process, and technology to manage seasonal volumes.
Social Media
Social solutions observe online activity, classify content, engage with consumers, and identify trends
Social solutions track social media activity through keywords for 95% of internet traffic, observe real-time online activity, classify content, engage with customers, provide alerts about PR crises, and proactively identify trends that guide business improvement decisions.
Digital Transformation
Digital solutions provide seamless pivoting from voice, chat, text, social, and web self-service solutions
Ensure holistic brand experience and integration of FAQs with computer-based and mobile-friendly chat and click-to-talk.
Navigate the Aisles of a New Retail Environment
Find out how we’re supporting retailers online.
Creating Epic Social Engagement
What We Do HGS has a team of 60 full-time social care agents (which ramps to 90 agents
Delivering Best in Class Social Customer Care
What We Do Our team of 20-30 full-time social care agents provides monitoring,
Converting 80% of SMS Contacts to Leads for Auto Shopping Website
In 2017, customers of an up-and-coming automotive shopping website were experiencing
HGS Empowers Retailer with More Actionable VOC Survey, Analytics
All companies should be employing today’s analytics to stay in step with the voice of
3 of the World’s Largest Retailers
Trust HGS as an Extension of Their Brand
