Retail & eCommerce

It's time to optimize customer experience for an empowered, mobile consumer.

Add a New CX Strategy to Your Shopping Cart 

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Our Areas of Expertise

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Online Sales & Order Management

Increase conversions by leveraging chat analytics
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Holiday & Seasonality Support

Solutions that address the seasonal staffing dilemma
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Loyalty Program Management

Tap into predictive analytics to identify the right offers
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Customer & Store Insights

Use analytics to decode business insights
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SOLUTIONS FOR EVERY STAGE OF THE CUSTOMER LIFECYCLE

BUSINESS PROBLEMS

SOLUTION

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BUSINESS PROBLEMS

Design a digital CX and journey that is human

Solutions


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BUSINESS PROBLEMS

Shopper Lead Generation (Online & Brick Mortar)
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BUSINESS PROBLEMS

Brand Awareness
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BUSINESS PROBLEMS

Brand Reputation

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Solutions


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BUSINESS PROBLEMS

eCommerce Membership Enrollment
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BUSINESS PROBLEMS

Store Credit Card Promotional Offers

CASE STUDY

HGS Advances Paint Company with Breakthrough Digital Expertise

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BUSINESS PROBLEMS

SOLUTION

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BUSINESS PROBLEMS

In Store or Online Purchase
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BUSINESS PROBLEMS

Increase Average Order Values

Solutions


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BUSINESS PROBLEMS

Decrease Shopping Cart Abandonment

Solutions


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BUSINESS PROBLEMS

Personalizing Offers
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BUSINESS PROBLEMS

Loyalty Program Membership Enrollment

Solutions


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BUSINESS PROBLEMS

Store Credit Card Enrollment

Solutions


CASE STUDY

Driving E-Commerce Evolution, Growth for a UK Clothing Retailer

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BUSINESS PROBLEMS

SOLUTION

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BUSINESS PROBLEMS

Store Credit Card Collections & Payment Plans

Solutions

  • Collections Professionals
  • Campaign Management
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BUSINESS PROBLEMS

Receipt or Invoice Generation & Dispatch

CASE STUDY

HGS, Fitness Leader Team for Winning Retention

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BUSINESS PROBLEMS

SOLUTION

BUSINESS PROBLEMS

Customer Service Inquiries & Feedback Management
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BUSINESS PROBLEMS

Online, Same Day, Subscription Order Management
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BUSINESS PROBLEMS

Pick Up Order Management

Solutions

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BUSINESS PROBLEMS

Order Status Updates
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BUSINESS PROBLEMS

Loyalty Program Support

Solutions

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BUSINESS PROBLEMS

Holiday & Seasonality Support

Solutions

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BUSINESS PROBLEMS

Giftcards and Mobile Giftcards
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BUSINESS PROBLEMS

Account Management

Solutions

CASE STUDY

Creating Epic Social Engagement

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BUSINESS PROBLEMS

SOLUTION

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BUSINESS PROBLEMS

Returns, Exchanges, & Cancellation Management

Solutions

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BUSINESS PROBLEMS

Lost or Damaged Items

Solutions

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BUSINESS PROBLEMS

Mobile App & Technical Support

Solutions

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BUSINESS PROBLEMS

Warranty & Recalls

Solutions

CASE STUDY

Driving New Revenue, Efficiencies, and Industry-Leading CX

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BUSINESS PROBLEMS

SOLUTION

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BUSINESS PROBLEMS

eCommerce Member Cancellations Retention

Solutions

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BUSINESS PROBLEMS

Voice of the Customer & Store Insights
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Solutions

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BUSINESS PROBLEMS

Online Reputation Management
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BUSINESS PROBLEMS

NPS & CSAT Surveys
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BUSINESS PROBLEMS

Loyalty Program Member Offers

CASE STUDY

Delivering Best in Class Social Customer Care

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Create a digital experience that is human centered and easy to navigate.
Our approach is to create memorable moments across the entire consumer journey using innovative solutions designed to personalize, engage, resolve and predict future needs.


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Navigate the Aisles of a New Retail Environment

Find out how we’re supporting retailers online

Case Study

HGS Helps Client Partner Rekindle Retail Success

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Case Study

Creating Epic Social Engagement

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White Paper

Rewire the Digital Customer Experience

Download
e-book

Tips for Integrating AI, Bots, and Analytics Ahead of Peak Holiday Season

Download

3 of the World’s Largest Retailers

Trust HGS as an Extension of Their Brand

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A Leader In Retail CX Improvement
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HOW CAN WE HELP?

We'd love to hear from you.