It's time to optimize customer experience for an empowered, mobile consumer.
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Our Areas of Expertise
Online Sales & Order Management
Holiday & Seasonality Support
Loyalty Program Management
Customer & Store Insights
SOLUTIONS FOR EVERY STAGE OF THE CUSTOMER LIFECYCLE
BUSINESS PROBLEMS
SOLUTION
BUSINESS PROBLEMS
Design a digital CX and journey that is humanBUSINESS PROBLEMS
Shopper Lead Generation (Online & Brick Mortar)BUSINESS PROBLEMS
Brand AwarenessBUSINESS PROBLEMS
Brand ReputationBUSINESS PROBLEMS
eCommerce Membership EnrollmentBUSINESS PROBLEMS
Store Credit Card Promotional OffersCASE STUDY
HGS Advances Paint Company with Breakthrough Digital Expertise
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SOLUTION
BUSINESS PROBLEMS
In Store or Online PurchaseBUSINESS PROBLEMS
Increase Average Order ValuesBUSINESS PROBLEMS
Decrease Shopping Cart AbandonmentBUSINESS PROBLEMS
Personalizing OffersBUSINESS PROBLEMS
Loyalty Program Membership EnrollmentBUSINESS PROBLEMS
Store Credit Card EnrollmentCASE STUDY
Driving E-Commerce Evolution, Growth for a UK Clothing Retailer
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SOLUTION
BUSINESS PROBLEMS
Store Credit Card Collections & Payment PlansSolutions
- Collections Professionals
- Campaign Management
BUSINESS PROBLEMS
Receipt or Invoice Generation & DispatchCASE STUDY
HGS, Fitness Leader Team for Winning Retention
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SOLUTION
BUSINESS PROBLEMS
Customer Service Inquiries & Feedback ManagementSolutions
- Customer Care Ambassadors
- Digital Experience
- Intelligent Automation
- Data + Analytics
BUSINESS PROBLEMS
Online, Same Day, Subscription Order ManagementSolutions
- Customer Care Ambassadors
- Digital Experience
- Data + Analytics
- Marketing Tech + Service
- Intelligent Automation
BUSINESS PROBLEMS
Pick Up Order ManagementSolutions
- Customer Care Ambassadors
- Digital Experience
- Intelligent Automation
BUSINESS PROBLEMS
Order Status UpdatesSolutions
BUSINESS PROBLEMS
Loyalty Program SupportSolutions
- Customer Care Ambassadors
- Data + Analytics
- Digital Experience
BUSINESS PROBLEMS
Holiday & Seasonality SupportSolutions
- Customer Care Professionals
- Work at Home Agents
- Digital Experience
BUSINESS PROBLEMS
Giftcards and Mobile GiftcardsBUSINESS PROBLEMS
Account ManagementSolutions
- Customer Care Professionals
- Digital Experience
CASE STUDY
Creating Epic Social Engagement
Learn moreBUSINESS PROBLEMS
SOLUTION
BUSINESS PROBLEMS
Returns, Exchanges, & Cancellation ManagementSolutions
- Retention Professionals
- Digital Experience
- Data + Analytics
BUSINESS PROBLEMS
Lost or Damaged ItemsSolutions
- Retention Professionals
- Digital Experience
BUSINESS PROBLEMS
Mobile App & Technical SupportSolutions
- Technical Support Professionals
- Digital Experience
BUSINESS PROBLEMS
Warranty & RecallsSolutions
- Customer Care Professionals
- Digital Experience
- Intelligent Automation
CASE STUDY
Driving New Revenue, Efficiencies, and Industry-Leading CX
Learn moreBUSINESS PROBLEMS
SOLUTION
BUSINESS PROBLEMS
eCommerce Member Cancellations RetentionSolutions
- Retention Professionals
- Data + Analytics
BUSINESS PROBLEMS
Voice of the Customer & Store InsightsSolutions
BUSINESS PROBLEMS
Online Reputation ManagementSolutions
BUSINESS PROBLEMS
NPS & CSAT SurveysBUSINESS PROBLEMS
Loyalty Program Member OffersCASE STUDY
Delivering Best in Class Social Customer Care
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Navigate the Aisles of a New Retail Environment
Find out how we’re supporting retailers online
HGS Helps Client Partner Rekindle Retail Success
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Creating Epic Social Engagement
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3 of the World’s Largest Retailers
Trust HGS as an Extension of Their Brand
