Retail & eCommerce

It's time to optimize customer experience for an empowered, mobile consumer.

Add a New CX Strategy to Your Shopping Cart 

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Our Areas of Expertise

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Online Sales & Order Management

Increase conversions by leveraging chat analytics
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Holiday & Seasonality Support

Solutions that address the seasonal staffing dilemma
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Loyalty Program Management

Tap into predictive analytics to identify the right offers
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Customer & Store Insights

Use analytics to decode business insights
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SOLUTIONS FOR EVERY STAGE OF THE CUSTOMER LIFECYCLE

Photo of image engage-white Photo of image engage black ENGAGE
Photo of image engage-white Photo of image engage black BUY
Photo of image engage-white Photo of image engage black BILL
Photo of image engage-white Photo of image engage black CARE
Photo of image engage-white Photo of image engage black REPAIR
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BUSINESS PROBLEMS

SOLUTION

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BUSINESS PROBLEMS

Design a digital CX and journey that is human

Solutions

  • Consumer Journey Mapping & Design Workshops
  • Data + Analytics
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BUSINESS PROBLEMS

Shopper Lead Generation (Online & Brick Mortar)

Solutions

  • Lead Generation Experts
  • Marketing Tech + Service
  • Digital Experience
  • Data + Analytics
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BUSINESS PROBLEMS

Brand Awareness

Solutions

  • Digital Marketing Experts
  • Data + Analytics
  • Marketing Tech + Services
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BUSINESS PROBLEMS

Brand Reputation
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Solutions

  • HGS EPIC™ Social Care
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BUSINESS PROBLEMS

eCommerce Membership Enrollment

Solutions

  • Lead Generation Experts
  • Marketing Tech + Service
  • Digital Experience
  • Data + Analytics
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BUSINESS PROBLEMS

Store Credit Card Promotional Offers

Solutions

  • Marketing Tech + Service
  • Digital Experience
  • Data + Analytics

CASE STUDY

HGS Advances Paint Company with Breakthrough Digital Expertise

Learn more

BUSINESS PROBLEMS

SOLUTION

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BUSINESS PROBLEMS

In Store or Online Purchase

Solutions

  • Sales Professionals
  • Digital Experience
  • Data & Analytics
  • Marketing Tech + Service
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BUSINESS PROBLEMS

Increase Average Order Values

Solutions

  • Sales Professionals
  • Digital Experience
  • Data + Analytics
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BUSINESS PROBLEMS

Decrease Shopping Cart Abandonment

Solutions

  • Sales Professionals
  • Digital Experience
  • Data + Analytics
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BUSINESS PROBLEMS

Personalizing Offers

Solutions

  • Sales Professionals
  • Digital Experience
  • Marketing Tech + Service
  • Data + Analytics
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BUSINESS PROBLEMS

Loyalty Program Membership Enrollment

Solutions

  • Sales Professionals
  • Data + Analytics
  • Marketing Tech + Service
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BUSINESS PROBLEMS

Store Credit Card Enrollment

Solutions

  • Sales Professionals
  • Data + Analytics
  • Marketing Tech + Service

CASE STUDY

Driving E-Commerce Evolution, Growth for a UK Clothing Retailer

Learn more

BUSINESS PROBLEMS

SOLUTION

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BUSINESS PROBLEMS

Store Credit Card Collections & Payment Plans

Solutions

  • Collections Professionals
  • Campaign Management
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BUSINESS PROBLEMS

Receipt or Invoice Generation & Dispatch

Solutions

  • HGS Business Process Optimization

CASE STUDY

HGS, Fitness Leader Team for Winning Retention

Learn more

BUSINESS PROBLEMS

SOLUTION

BUSINESS PROBLEMS

Customer Service Inquiries & Feedback Management

Solutions

  • Customer Care Ambassadors
  • Digital Experience
  • Intelligent Automation
  • Data + Analytics
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BUSINESS PROBLEMS

Online, Same Day, Subscription Order Management

Solutions

  • Customer Care Ambassadors
  • Digital Experience
  • Data + Analytics
  • Marketing Tech + Service
  • Intelligent Automation
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BUSINESS PROBLEMS

Pick Up Order Management

Solutions

  • Customer Care Ambassadors
  • Digital Experience
  • Intelligent Automation
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BUSINESS PROBLEMS

Order Status Updates

Solutions

  • Intelligent Automation
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BUSINESS PROBLEMS

Loyalty Program Support

Solutions

  • Customer Care Ambassadors
  • Data + Analytics
  • Digital Experience
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BUSINESS PROBLEMS

Holiday & Seasonality Support

Solutions

  • Customer Care Professionals
  • Work at Home Agents
  • Digital Experience
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BUSINESS PROBLEMS

Giftcards and Mobile Giftcards

Solutions

  • Intelligent Automation
  • Digital Experience
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BUSINESS PROBLEMS

Account Management

Solutions

  • Customer Care Professionals
  • Digital Experience

CASE STUDY

Creating Epic Social Engagement

Learn more

BUSINESS PROBLEMS

SOLUTION

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BUSINESS PROBLEMS

Returns, Exchanges, & Cancellation Management

Solutions

  • Retention Professionals
  • Digital Experience
  • Data + Analytics
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BUSINESS PROBLEMS

Lost or Damaged Items

Solutions

  • Retention Professionals
  • Digital Experience
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BUSINESS PROBLEMS

Mobile App & Technical Support

Solutions

  • Technical Support Professionals
  • Digital Experience
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BUSINESS PROBLEMS

Warranty & Recalls

Solutions

  • Customer Care Professionals
  • Digital Experience
  • Intelligent Automation

CASE STUDY

Driving New Revenue, Efficiencies, and Industry-Leading CX

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BUSINESS PROBLEMS

SOLUTION

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BUSINESS PROBLEMS

eCommerce Member Cancellations Retention

Solutions

  • Retention Professionals
  • Data + Analytics
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BUSINESS PROBLEMS

Voice of the Customer & Store Insights
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Solutions

  • Data + Analytics
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BUSINESS PROBLEMS

Online Reputation Management

Solutions

  • HGS EPIC™ Social Care
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BUSINESS PROBLEMS

NPS & CSAT Surveys

Solutions

  • Data + Analytics
  • Digital Experience
  • Intelligent Automation
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BUSINESS PROBLEMS

Loyalty Program Member Offers

Solutions

  • Data + Analytics
  • Marketing Tech + Service

CASE STUDY

Delivering Best in Class Social Customer Care

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Create a digital experience that is human centered and easy to navigate.
Our approach is to create memorable moments across the entire consumer journey using innovative solutions designed to personalize, engage, resolve and predict future needs.


Watch Now 
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Navigate the Aisles of a New Retail Environment

Find out how we’re supporting retailers online

Case Study
Case Study

Creating Epic Social Engagement

Learn more
Case Study
Case Study

HGS, Fitness Leader Team for Winning Retention

Learn more
White Paper
White Paper

Rewire the Digital Customer Experience

Download
e-book
e-book

Tips for Integrating AI, Bots, and Analytics Ahead of Peak Holiday Season

Download

3 of the World’s Largest Retailers

Trust HGS as an Extension of Their Brand

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A Leader In Retail CX Improvement
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HOW CAN WE HELP?

We'd love to hear from you.

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