HGS Industry Specific Capabilities & Solutions

When customers log on to a providers site, they expect to be able to resolve their own issues, quickly; check on or report an outage, order extended services, get a copy of their bill, or resolve a technical connectivity or in-home network issue. HGS DigiCX is leading with powerful self-service, intelligently integrating people when it adds value and optimizing engagement with analytics and automation. Schedule a demo to learn more.

Resources

HIGHER RETENTION RATES

Leveraging analytics to drive customer retention and improve agent performance for leading telecommunications brands.

Making Speech Analytics Work

Speech analytics empowers organizations to conduct precision-based training, targeting pain points in service delivery, creating empowered agents, and driving increased customer satisfaction.

Business Intelligence

HGS is recognized by analyst firm NelsonHall as the best in the world in ability to deliver value to telecom clients.

Blogging

AUTOMATED TEXT MESSAGE AND 'CLICK TO TEXT'

In 2015 and 2016, we saw some leading-edge brands start to offer two-way text message as a customer service channel. Unlike one-way text message alerts, two-way text messaging allows your brand representative to communicate with your customers through SMS messaging. Soon, we'll see an exponential increase in the number of companies offering text as a service channel.

Chamber Of Commerce



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