Telecom
With customers quick to switch to lower-cost providers and a constant evolution of new products and technologies, exceptional telecom customer service requires more innovation than ever before.
CX Innovation That Keeps Your Brand in Touch
Solutions That Innovate the Telecom Consumer Journey

Consideration
- Web and mobile experience design
- Search engine optimization (SEO), search engine marketing (SEM), social media marketing (SMM)
- Data-driven digital marketing and insights
- Online reputation management

Visit Site or Store Shop Plans
- Voice, click-to-chat for sales support, and general questions
- Chat analytics for proactive chat invites
- Web portal and virtual assistant for plan shopping or quotes
- Cart abandonment promo offers and chat invites

Enroll, Set Up, & Activation
- Back-office for order processing and fulfilment
- “Where’s my order” SMS alerts
- Chat with co-browse for account set up assistance

Use
- Self-service portal for customer FAQs
- Mobile cam for installation and use assistance
- ”How to” videos for support

Make a Payment
- SMS bill pay reminders
- Mobile messaging, virtual assistant, phone, chat, self-service for easy payment
- IVR–make a payment
- Automation for billing, invoicing, back office

Warranty or Return
- Phone or chat for warranty management
- Warranty analytics
- Save the sale/returns reduction program
- Back office for warranty claims mgmt

Renew or Review
- Text and speech analytics for VOC
- Social care and moderation
- Automatic Surveys
Telecom
Connecting You to Success
Find out how we’re helping telecom companies "own the home."
15,000 Agents Delivering Award-Winning Service
to 17 Telcos in 7 Countries
