With customers quick to switch to lower-cost providers and a constant evolution of new products and technologies, exceptional telecom customer service requires more innovation than ever before.
Innovation that Keeps You in Touch
Telecom
Sales
Proven upselling and cross-selling strategies
Analytics solutions use big data to understand customers better and present the right offers at the right times for increased revenue generation.
Customer Care
Activations, billing, order fulfillment
End-to-end consumer and business support for fixed line, mobile, satellite, broadband, and TV, ranging from dual-play to quad-play service offerings.
Technical Support
Trouble ticketing, dispatch, warranty replacement; end-to-end back- and front-office services for traditional and emerging services, such as fiber to the home and machine-to-machine support
Troubleshooting including remote assistance on end-user configuration, and escalations to repair and test network operations, dispatch client personnel, and follow-up on inquires and escalations.
Connecting You to Success
Find out how we’re helping telecom companies "own the home."
Significant Cost Savings and Retention for a Leading Telecom Provider
OBJECTIVE In July 2012 the UK telco giant, TalkTalk, agreed to a deal that would see
Reducing Churn, Generating Revenue for a Major North American Telecom Company
In 2008, a North American telecom leader needed a new strategy designed to achieve
In-depth Voice of Customer Analytics and Increased Conversion Rate for a Major Indian Telecom Giant
Objective There are numerous telecom service providers in India, and each player offers
Resolution-Based Approach Drives Reduction in Email Volumes for India Telecom Leader
OBJECTIVE The telecom industry in India is becoming increasingly competitive, with
15,000 Agents Delivering Award-Winning Service
to 17 Telcos in 7 Countries
