Telecom

With customers quick to switch to lower-cost providers and a constant evolution of new products and technologies, exceptional telecom customer service requires more innovation than ever before.​​​​​​​​​​​​​​

Innovation that Keeps You in Touch

Telecom

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Sales

Proven upselling and cross-selling strategies

Analytics solutions use big data to understand customers better and present the right offers at the right times for increased revenue generation.

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Customer Care

Activations, billing, order fulfillment

End-to-end consumer and business support for fixed line, mobile, satellite, broadband, and TV, ranging from dual-play to quad-play service offerings.

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Technical Support

Trouble ticketing, dispatch, warranty replacement; end-to-end back- and front-office services for traditional and emerging services, such as fiber to the home and machine-to-machine support

Troubleshooting including remote assistance on end-user configuration, and escalations to repair and test network operations, dispatch client personnel, and follow-up on inquires and escalations.

It’s Time to Increase ARPU and Reduce Customer Churn

 

Connecting You to Success

Find out how we’re helping telecom companies "own the home."

Telecom

Resolution-Based Approach Drives Reduction in Email Volumes for India Telecom Leader

Objective The telecom industry in India is becoming increasingly competitive, with

Telecom

When A Teleco Giant Called In For An Idea

A unified solution to take care of a broad array of back-office social CRM functions

Telecom

HGS Challenges the “Cheap, Fast, Good–Pick Two” Concept

Objective For years, the project management triangle—“Cheap, fast, or good‒pick two”

Telecom

Cost Saving Consolidation

This client, a US-based ISP, was looking to consolidate its disparate vendor support

15,000 Agents Delivering Award-Winning Service

to 17 Telcos in 7 Countries

optimize_your_cx

Armed with our deep telecom expertise, you can anticipate previously unidentified CX needs.