With customers quick to switch to lower-cost providers and a constant evolution of new products and technologies, exceptional telecom customer service requires more innovation than ever before.
Innovation that Keeps You in Touch
Telecom
Sales
Proven upselling and cross-selling strategies
Analytics solutions use big data to understand customers better and present the right offers at the right times for increased revenue generation.
Customer Care
Activations, billing, order fulfillment
End-to-end consumer and business support for fixed line, mobile, satellite, broadband, and TV, ranging from dual-play to quad-play service offerings.
Technical Support
Trouble ticketing, dispatch, warranty replacement; end-to-end back- and front-office services for traditional and emerging services, such as fiber to the home and machine-to-machine support
Troubleshooting including remote assistance on end-user configuration, and escalations to repair and test network operations, dispatch client personnel, and follow-up on inquires and escalations.
Connecting You to Success
Find out how we’re helping telecom companies "own the home."
Resolution-Based Approach Drives Reduction in Email Volumes for India Telecom Leader
Objective The telecom industry in India is becoming increasingly competitive, with
When A Teleco Giant Called In For An Idea
A unified solution to take care of a broad array of back-office social CRM functions
HGS Challenges the “Cheap, Fast, Good–Pick Two” Concept
Objective For years, the project management triangle—“Cheap, fast, or good‒pick two”
Cost Saving Consolidation
This client, a US-based ISP, was looking to consolidate its disparate vendor support
15,000 Agents Delivering Award-Winning Service
to 17 Telcos in 7 Countries
