Travel & Hospitality

The journey starts with the need to balance increasing demand for personalization and online support channels.

Building Loyalty Using More Than a Rewards Program​​​​​​​

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Our Areas of Expertise

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Hospitality

Improve member loyalty using predictive analytics
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Transportation

Offer on-the-go mobile customer experiences
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Entertainment

Provide voice of the customer & local insights
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Travel Agencies

Deliver an optimize self service experience
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SOLUTIONS FOR EVERY STAGE OF THE CUSTOMER LIFECYCLE

BUSINESS PROBLEMS

SOLUTION

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BUSINESS PROBLEMS

Design a digital CX and journey that is human

Solutions

  • Consumer Journey Mapping & Design Workshops
  • Data + Analytics
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BUSINESS PROBLEMS

Customer Acquistion & Lead Generation

Solutions

  • Campaign Management
  • Data + Analytics
  • Marketing Tech + Services
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BUSINESS PROBLEMS

Brand Awareness
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Solutions

  • Digital Experience
  • Marketing Tech + Services
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BUSINESS PROBLEMS

Brand Reputation
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Solutions

  • HGS EPIC™ Social Care

CASE STUDY

Website Revamp Redefines Brand Strategy for a Boutique Hotel Chain

Learn more
 

BUSINESS PROBLEMS

SOLUTION

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BUSINESS PROBLEMS

Reservations & Sales

Solutions

  • Sales Professionals
  • Digital Experience
  • Data & Analytics
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BUSINESS PROBLEMS

Cross-Sell & Up-Selling Products

Solutions

  • Sales Professionals
  • Digital Experience
  • Data + Analytics
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BUSINESS PROBLEMS

Loyalty Program Enrollment

Solutions

  • Sales Professionals
  • Data & Analytics
  • Marketing Tech & Service

CASE STUDY

Driving Sales Conversion Spike, Enhanced CSAT for Travel and Transit Leader

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BUSINESS PROBLEMS

SOLUTION

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BUSINESS PROBLEMS

Expense, Billing & Invoicing

Solutions

  • Billing Specialists
  • Digital Experience
  • Intelligent Automation
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BUSINESS PROBLEMS

Folios Generation & Dispatch

Solutions

  • HGS Business Process Optimization

CASE STUDY

Providing Rapid Scale and High Quality for a High-Growth, First-Time Outsourcer

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BUSINESS PROBLEMS

SOLUTION

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BUSINESS PROBLEMS

Reservation Support

Solutions

  • Customer Care Ambassadors
  • Digital Experience
  • Data + Analytics
  • Intelligent Automation
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BUSINESS PROBLEMS

Loyalty Program Management

Solutions

  • Customer Care Ambassadors
  • Digital Experience
  • Data + Analytics
  • Intelligent Automation
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BUSINESS PROBLEMS

Accommodation Requests
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Solutions

  • Customer Care Ambassadors
  • Digital Experience
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BUSINESS PROBLEMS

Complaints & Feedback

Solutions

  • Customer Care Ambassadors
  • Digital Experience
  • Data + Analytics
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BUSINESS PROBLEMS

Lost Items & Luggage Policies

Solutions

  • Customer Care Ambassadors
  • Digital Experience
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BUSINESS PROBLEMS

Account Management

Solutions

  • Customer Care Ambassadors
  • Digital Experience
  • Data + Analytics
  • Intelligent Automation

CASE STUDY

Streamlining Reservations, Improving Call Quality, and Reducing Abandon Rates and AHT for a Major Low-Cost Airline in India

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BUSINESS PROBLEMS

SOLUTION

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BUSINESS PROBLEMS

Reservation Cancellation & Retention

Solutions

  • Retention Professionals
  • Data + Analytics
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BUSINESS PROBLEMS

Refunds & Reimbursements

Solutions

  • Retention Professionals
  • Back Office Optimization
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BUSINESS PROBLEMS

Finance & Accounting

Solutions

  • Business Process Optimization

CASE STUDY

HGS Supports Car-Sharing Success: Growing to More than 1 Million Members

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BUSINESS PROBLEMS

SOLUTION

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BUSINESS PROBLEMS

Loyalty Program Member Retention

Solutions

  • Retention Professionals
  • Digital Experience
  • Data + Analytics
  • Marketing Tech + Services
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BUSINESS PROBLEMS

Online Reputation & Reviews Management

Solutions

  • HGS EPIC™ Social Care

BUSINESS PROBLEMS

CSAT & NPS Surveys

Solutions

  • Data + Analytics
  • Digital Experience

BUSINESS PROBLEMS

Voice of Guest & Feedback

Solutions

  • Data + Analytics
  • Digital Experience

CASE STUDY

Delivering Nearly 70% Loyalty Program Renewals Increase, 38% Conversion for Asia Hotel Major

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Create a digital experience that is human centered and easy to navigate.
Our approach is to create memorable moments across the entire consumer journey using innovative solutions designed to personalize, engage, resolve and predict future needs.
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Travel & Hospitality Resources

Let's Start the Journey...

Case Study

Streamlining Reservations, Improving Call Quality, and Reducing Abandon Rates and AHT for a Major Low-Cost Airline in India

Learn more
Case Study

Driving Sales Conversion Spike, Enhanced CSAT for Travel and Transit Leader

Learn more
White Paper

Accelerating the 360° Customer View: Data-Driven Approach to Hyper-Personalization

Download
e-book

Top 10 CX Trends of 2020

Download

Personal Messaging and Proactive Offers Increase

Guest Loyalty and Spend

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HOW CAN WE HELP?

We'd love to hear from you.

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