Travel AND Hospitality

The journey starts with the need to balance increasing demand for personalization and online support channels.

Building Loyalty Using More Than a Rewards Program


​​​​​​​Solutions That Innovate Your Traveler’s Journey

Consideration
Consideration
  • Web and mobile experience design
  • Search engine optimization (SEO), search engine marketing (SEM), social media marketing (SMM)
  • Segmenting/ targeting and programmatic ads
  • Data-driven digital marketing and insights
  • Online reputation management
Visit website & Book Reservation
Visit Web/App and Book
  • Voice/chat with co-browse for lead generation
  • Proactive chat invites
  • Travel/tip interruption insurance
  • Reservations up-sell
  • Unified customer profiles
Pre-travel Support
Pre-Travel Support
  • Save-the-sale/cancellation reduction program
  • Virtual assistant for luggage policy and other inquiries
  • Auto SMS for pre-trip reminders and alerts
  • Self-service portals for accommodation requests
Travel or Stay
Travel or Stay
  • Auto text for notifications
  • Emergency roadside service
  • Concierge desk for high-value customers
  • Delivery of travel/ trip interruption services
  • Cross-promotions and marketing automation
Post-travel Support
Post-Travel Support
  • SMS and self-service portal to report lost items
  • Phone/email for loyalty program enrollment and renewals
  • Back-office and automation for expense, billing, invoicing, reimbursements
Review or Repurchase
Review, Rebook, Loyalty Points Mgmt
  • Auto CSAT/NPS surveys to deliver upstream insights
  • Self-service portal for feedback submission
  • Social team for moderation and online brand reputation mgmt
  • TripAdvisor and other review site management
  • Loyalty program management

HGS Travel Demo

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Travel and Hospitality

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Revenue Increase

Pre- and post-travel support with a sales culture that treats interactions as opportunities for bookings and revenue.

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Personalization

Analytics solutions track behavior and preferences, enabling personalized messaging and custom offers.

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Loyalty

Concierge ambassadors routed by intelligent IVRs are matched to high-value guests to ensure premium service.

Travel to New Digital Service Frontiers

 

Get On Your Way

Find out how we’re creating a friction-less travel experience

Personal Messaging and Proactive Offers Increase

Guest Loyalty and Spend

optimize_your_cx

Armed with our deep travel and hospitality expertise, you can anticipate previously unidentified CX needs