Travel AND Hospitality
The journey starts with the need to balance increasing demand for personalization and online support channels.
Building Loyalty Using More Than a Rewards Program
Solutions That Innovate Your Traveler’s Journey
Consideration
- Web and mobile experience design
- Search engine optimization (SEO), search engine marketing (SEM), social media marketing (SMM)
- Segmenting/ targeting and programmatic ads
- Data-driven digital marketing and insights
- Online reputation management
Visit Web/App and Book
- Voice/chat with co-browse for lead generation
- Proactive chat invites
- Travel/tip interruption insurance
- Reservations up-sell
- Unified customer profiles
Pre-Travel Support
- Save-the-sale/cancellation reduction program
- Virtual assistant for luggage policy and other inquiries
- Auto SMS for pre-trip reminders and alerts
- Self-service portals for accommodation requests
Travel or Stay
- Auto text for notifications
- Emergency roadside service
- Concierge desk for high-value customers
- Delivery of travel/ trip interruption services
- Cross-promotions and marketing automation
Post-Travel Support
- SMS and self-service portal to report lost items
- Phone/email for loyalty program enrollment and renewals
- Back-office and automation for expense, billing, invoicing, reimbursements
Review, Rebook, Loyalty Points Mgmt
- Auto CSAT/NPS surveys to deliver upstream insights
- Self-service portal for feedback submission
- Social team for moderation and online brand reputation mgmt
- TripAdvisor and other review site management
- Loyalty program management
HGS Travel Demo
Travel and Hospitality
Revenue Increase
Pre- and post-travel support with a sales culture that treats interactions as opportunities for bookings and revenue.
Personalization
Analytics solutions track behavior and preferences, enabling personalized messaging and custom offers.
Loyalty
Concierge ambassadors routed by intelligent IVRs are matched to high-value guests to ensure premium service.
Get On Your Way
Find out how we’re creating a friction-less travel experience
Personal Messaging and Proactive Offers Increase
Guest Loyalty and Spend
