Success Stories

HGS Industry Specific Capabilities & Solutions

When customers visit your website, they expect to be able to resolve their own issues, quickly; change a reservation, purchase service upgrades, and redeem loyalty points and rewards. HGS DigiCX® is leading with powerful self-service, intelligently integrating people when it adds value and optimizing engagement with analytics and automation. Schedule a demo to learn more.


DigiCX®: Personalized Connections for a Luxury Brand Experience

As a successful, luxury car brand, this client was looking to extend their brand in Europe and ensure an exemplary customer experience every step of the way. Partnering with HGS, the client built a state-of-the art customer care center in under two months.

Making Speech Analytics Work

Speech analytics empowers organizations to conduct precision-based training, targeting pain points in service delivery, creating empowered agents, and driving increased customer satisfaction.

Business Intelligence

HGS recognized by NelsonHall as a leader for CMS in High Tech, and in the Cost Reduction Focus market segment.


Digital Transformation to Unify the Customer Experience

Earlier this year, HGS released a white paper on this year's 10 customer experience disrupters—those that are sure to alter the CX landscape this year. Every month, we've dedicated a blog to each of these CX game changers. Here we dissect our last 2016 Disrupter: Digital Transformation to Unify the Customer Experience

- Mandeep Singh Kwatra

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