MARKET UPDATE: HGS Positioned in the Winner's Circle in HfS Research's Healthcare Payer Operations Report

"Dedicated, flexible, and responsive: The HGS team responds quickly to requests and concerns, and delivery performance is consistently above expectations, per clients. In one situation, to clear a backlog, RNs were sourced and trained with live scenario based content for only 4 weeks. HGS has also rolled out an automation methodology to identify and implement effective use, such as a 50% reduction in effort for account maintenance processing including exception scenarios by referencing a third party database."

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The Winner’s Circle reflects an ability to engage collaboratively with clients, and focus and make investments in talent and technology to drive toward business outcomes.
The ranking reflects an analysis of Innovation and Execution, based on feedback from buyers, survey results, and market insight with a view toward the As-a-Service Economy.

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From an execution perspective, Winners Circle providers have developed strong relationships with clients, execute services beyond the scope of hitting green lights, and are highly flexible when meeting clients’ needs.
From an innovation perspective, Winners Circle providers have a strong vision, concrete plans to invest in future capabilities, leverage technology, and have illustrated a strong ability to leverage external drivers to increase value for their clients.