Three Digitized Ways To Improve the Member Experience
January 13, 2021 | Electronic Health Reporter
How to Make Contact Center Agents into Superheroes
December 23, 2020 | Contact Centre WorldEyeing the future: E/M will disrupt, the PHE will end, telehealth will stay
Lisa Doggett, M.D., Senior Medical Director at HGS/AxisPoint Health, was quoted in Part B News where she shared her prediction on if the public health emergency will end in 2021.
Candidates will have to hone their digital capabilities
James Job, Senior Vice President – Talent Acquisition India was interviewed by DataQuest magazine. The interview is part of the cover story on Digital Index ranking India's Best 100 Tech Enabled Engineering Colleges.
4 Ways Healthcare BPO Partnerships Deliver
HGS Healthcare’s Austin Ridgeway was featured in AnswerStat to share the top ways that healthcare BPO partnerships can deliver value to your business
The work-life post Covid-19: From collision to integration
Giridhar GV, Executive Vice President – Global Human Resources, HGS has been quoted by People Matters in an industry story on the key pillars of a healthy and productive work-life post-COVID-19
HGS AxisPoint Health And Parkland Community Health Plan Partner To Deliver Disease Management
A recent article published in AiThority features HGS Healthcare’s recent partnership announcement with Parkland Community Health Plan to deliver disease management services to 195,000 Medicaid beneficiaries in North Texas.
HGS Axispoint Health And Parkland Community Health Plan Partner To Deliver Disease Management
HGS Selected by the Crown Commercial Services G-Cloud Framework as an Approved Supplier
How to make the virtual workspace a PwD friendly environment?
Shilpa Sinha Harsh, Senior Vice President – Global Corporate Communications, CSR and D&I, HGS had contributed an article for People Matters on ways to make virtual workspace a PwD friendly environment.
Partha DeSarkar was interviewed by Zee Business on Q2 FY2021 performance
Partha DeSarkar, Executive Director and Global CEO, HGS was interviewed by Zee Business on Q2 FY2021 performance
How to improve revenue cycle management: 5 tips
Donna Martin, SVP of Global Healthcare Business Development, shares the top five tips for healthcare companies to begin improving their revenue cycle – a process that’s more important than ever in this tough economic climate.
Using the Scientific Method to Test Digital Marketing Strategies
Lyssa Myska Allen, VP-Global Head Of Marketing-Digital breaks down how businesses can better prep for the future and build flexible marketing strategies to keep up with rapidly changing customer preferences.
HGS Announces Q2 FY2021 Results
COVID-19 Will Provide Major Boost to Healthcare Consumerization
A recent article in
Managed Healthcare Executive featured expert insights from Donna Martin, SVP of HGS Healthcare on how COVID-19 is advancing the consumerization of healthcare and how we’ll see more providers invest in the patient experience
HGS Receives Series of Awards and Analyst Recognition for Innovation in Customer Experience
How to Perfect Your Self-Service Experience To Reduce Customer Effort and Drive Up Resolution
HGS’ VP of CX Marketing, Lauren Kindzierski, breaks down best tips and practices businesses can use to implement a successful customer self-service strategies as well as detailing what options already exist, and how they can go wrong.
Deploying and Managing a Remote Contact Center: 3 Critical Factors to Get Right
HGS’ Marco Colaiacovo breaks down how the transition to working from home has impacted contact centers and how companies can better manage them remotely, including tips on boosting employee engagement and productivity while ensuring data remains secure and compliant.
14 Creative Ways Companies Can Leverage Business Intelligence and Machine Learning
HGS’s Yasim Kolathayil is featured in a Forbes Council post, providing thought leadership insights on why companies should leverage business intelligence and machine learning in order to know their customers better and deliver better customer satisfaction.
Flu season plus COVID-19 ‘twindemic’ could get rough; push shots early and hard
Lisa Doggett, M.D., Senior Medical Director at HGS/AxisPoint Health, was quoted in Part B News to share her expertise on how patients and physician practices should approach flu season during a pandemic.
HGS Launches New Contact Center Analytics Platform
Precision Utilization Management: Meeting Patients Where They Are
Krithika Srivats, VP of the HGS Healthcare Practice discusses the four critical factors of precision utilization management that meet the patients where they are in their care journey in a recent article published in Health IT Answers.
