News

Watch Partha's exclusive interview on Broadcast1's Business Evangelist of India series, streaming on Forbes India

The interview is about the growth journey of HGS and how BPM industry has evolved over the years.

3 top customer experience trends every retailer should know about

HGS’ VP of Business Development, Lara Kleinert, shares the three top customer experience trends that are primed to become integral parts of the new normal and one retailers should begin embracing including true omnichannel, video interactions and support, and strategic outsourcing.

'Choose to challenge' to make life happen!

Shilpa Sinha Harsh, SVP – Global Corporate Communications, CSR and D&I, HGS had contributed an opinion piece for People Matters on the eve of International Women’s Day.

HGS Digital Partners with Automation Anywhere to Deliver End-to-End Process Automation Solutions in the Customer Experience Industry

For better RCM, prioritize people and track with technology

HGS Healthcare was featured in Health Technology Net to discuss how the healthcare industry should blend smart hiring with analytics tools for the best revenue cycle management outcomes.

How to Rethink Your Social Media Strategy

Amanda Sternquist, Global Social Care Director for HGS Digital, shares four tips to help perfect social media strategy for the rest of the year and beyond.

COVID-19 and Healthcare: 3 Areas of Market Focus

HGS Healthcare was featured in Healthcare Business Today to share three emerging areas of opportunity for healthcare post-pandemic

Watch HGS’ Corporate Social Responsibility story on The Changemakers - Season 2 program on CNBC TV18

The video was telecasted on the CNBC TV18. It features the HGS’ CSR story of the Advanced Health Mobile Unit (AMHU), Youth Livelihood Program and employee volunteering.

Preventing and appealing clinical denials with analytics, automation and AI

HGS discusses how analytics, automation and AI can help increase the number of clinical denials investigated, boost appeal effectiveness and recover revenue.

Modernizing Your Contact Center: The First Step Toward A More Engaging Customer Experience

Donna Martin describes why modernizing your contact center is the first step toward a more engaging patient experience in Healthcare Call Center Times latest issue

HGS Digital Partners with CXM Leader Sprinklr to Develop and Execute Digital Marketing and Care Strategies

Why And How The Most Innovative CMOs Will Own The Contact Center

HGS’ Global Head of Marketing, Andrew Kokes, breaks down the benefits that come from CMO’s owning the customer contact center, including adding brand value, making better products from customer data, boosting brand reputation and closing the CX gap.

HGS ANNOUNCES Q3 FY2021 RESULTS

Partha DeSarkar was interviewed by Zee Business on Q3 FY2021 performance

Partha DeSarkar, Executive Director and Global CEO, HGS was interviewed by Zee Business on Q3 FY2021 performance

Virgil Wong of HGS: How To Create A Fantastic Retail Experience That Keeps Bringing Customers Back For More

In an interview with HGS’ Chief Digital Officer, Virgil Wong, readers get a glimpse into Virgil’s background as well as his thoughts on ways retailers can utilize technologies such as intelligent automation, data analytics, AI, and digital channels to create fantastic experiences.

Virgil Wong of HGS: “Satisfying customer experiences”

In an interview with HGS’ Chief Digital Officer, Virgil Wong, readers get a glimpse into Virgil’s background as well as his thoughts on ways retailers can utilize technologies such as intelligent automation, data analytics, AI, and digital channels to create fantastic experiences.

258+ healthcare revenue cycle companies to know | 2020

HGS Healthcare is proud to share it has been recognized on Becker’s Hospital Review 2020 RCM Companies to Know list

MODERNIZING YOUR CONTACT CENTER: THE FIRST STEP TOWARD A MORE ENGAGING PATIENT EXPERIENCE

Donna Martin, SVP of Business Development at HGS Healthcare, explains why modernizing your contact center is the first step to creating more engaging patient experiences – read more in AnswerStat.

When furloughs are on the table: 6 strategies to put your employees first

HGS’s Krithika Srivats, VP Healthcare Practice was recently quoted in Part B News to describe how medical practices should look to upskilling workers as an alternative to furloughing.

TOP 5 CUSTOMER EXPERIENCE TRENDS OF 2021

HGS’ VP - CX Marketing, Lauren Kindzierski, discusses the top priorities and trends of the CX industry which are evolving in the post-COVID world in 2021