By Larry Fleischman, VP, Global Business Development, HGS Digital
Chatbots are never going to truly feel emotion—certainly not on the same level as a human can. However, if you tune your bot to respond to sentiment, the experience can feel almost visceral.
Today’s bots increasingly provide a strong sense of reliability, consistency and ease of use, which are critical to meet the demand for a unified customer experience strategy. As the years progress, talking to a bot will be more and more akin to a human and will help to automate and supplement human interactions.