News

Artificial Intelligence (AI) Will Augment Human Interaction

By Larry Fleischman, VP, Global Business Development, HGS Digital

 

Chatbots are never going to truly feel emotion—certainly not on the same level as a human can. However, if you tune your bot to respond to sentiment, the experience can feel almost visceral.

 

Today’s bots increasingly provide a strong sense of reliability, consistency and ease of use, which are critical to meet the demand for a unified customer experience strategy. As the years progress, talking to a bot will be more and more akin to a human and will help to automate and supplement human interactions.

 

Read the full article published in Contact Centre World

Campaign slider

How can you achieve HGS EPIC™ Social Care to drive real outcomes?

Find out why HFS Research named HGS a Thought Leader in their Top 10 report

HFS

Top Customer Experience Trends in 2019

Ebook: Accelerating the 360° Customer View: Data-Driven Approach to Hyper-Personalization

Is your social media team protecting your brand?

Frost