News

Consumer Journey: Improving Value One Interaction at a Time

By Tom Hricik, President and Head of Business Development

 

From thinking about the customer journey and the industry problems, BPOs bring solutions across consulting, classic care, e-care and digital capabilities. As the epicentres of CX excellence, BPOs like HGS are increasingly leaned on for expertise and strategy—at all stages of the consumer journey

 

Article published in Customer Think

Campaign slider

How can you achieve HGS EPIC™ Social Care to drive real outcomes?

Find out why HFS Research named HGS a Thought Leader in their Top 10 report

HFS

Top Customer Experience Trends in 2019

Ebook: Accelerating the 360° Customer View: Data-Driven Approach to Hyper-Personalization

Is your social media team protecting your brand?

Frost