Consumer Journey: Improving Value One Interaction at a Time

By Tom Hricik, President and Head of Business Development


From thinking about the customer journey and the industry problems, BPOs bring solutions across consulting, classic care, e-care and digital capabilities. As the epicentres of CX excellence, BPOs like HGS are increasingly leaned on for expertise and strategy—at all stages of the consumer journey


Article published in Customer Think

Find out why HFS Research named HGS a Thought Leader in their Top 10 report