Engaged and Inspired Employees Create Better Client and Customer Outcomes

By Scott Yates, General Manager


At HGS we’re well-acquainted with the ever-higher bar for customer experience. In this article Scott Yates,  lists three engagement essentials that add up to enhanced outcomes for our clients and customers.


Article published in Contact Centre World

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Ebook: Accelerating the 360° Customer View: Data-Driven Approach to Hyper-Personalization