Hinduja Global Solutions Limited (referred to as “HGS” or the “Company”) (Listed on NSE & BSE India) was honored with the Gold Stevie® Award for “Customer Service Department of the Year” in The 12th Annual International Business Awards, announced last Thursday.
The Gold-winning submission detailed HGS’s journey to drive consistently high year-over-year Net Promoter Scores (NPS) for its clients, underscoring the company’s best-in-class customer service management capabilities.
“On behalf of the HGS Canada Operations team, we are proud of this recognition after dedicating the past five years to helping our customers reach industry-leading NPS scores,” said Ross Beattie, CEO, HGS Canada. “As a result of the innovation and execution expertise of this team, HGS is now the highest performing vendor for this client in terms of NPS. This award win is a great reflection of the achievement and underscores our capabilities to optimize the customer experience.”
Judges commented that the HGS Canada submission indicated “smart and professional management” and that HGS is “clearly an expert in customer services implementation, deserving all the accolades.”
Winners’ achievements will be celebrated at an awards gala in Toronto, Canada on Friday, Oct. 23, 2015.
Details about The International Business Awards and the lists of Stevie Award winners are available at www.StevieAwards.com/IBA.
This is the second gold award won in 2015, recognizing HGS achievements in helping its clients to become more competitive through optimization of the NPS (Net Promoter Score) metric. Specifically HGS is being recognized consistently for delivering the best ever NPS results for a major global financial services firm. The firm has contact center operations in multiple countries, but HGS operations in Canada and the Philippines, achieving quarter over quarter consecutive improvement for five years continue to provide the best ever results for the global financial services giant. This video shares some of the details of the firm’s approach to leveraging analytics to turn data into real information and manage customer dissatisfiers to improve NPS results.
About the Stevie Awards:
Stevie Awards are conferred in six programs: The International Business Awards, The American Business Awards, the Asia-Pacific Stevie Awards, the German Stevie Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service.
Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
About Hinduja Global Solutions:
HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provides a full suite of business process management (BPM) services from consumer interaction solutions to platform based back office services and digital enablement solutions. By applying analytics and interaction expertise to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency and helps retain valuable customers. HGS expertise spans the telecommunications and media, healthcare, insurance, banking, consumer electronics and technology, retail, consumer packaged goods industries, as well as the public sector. HGS operates on a global landscape with over 29,000 employees in 60 worldwide locations delivering localized solutions. For the year ended 31st March 2015, HGS had revenues of US $ 458 million. HGS, part of the multi-billion dollar Hinduja Group, has over four decades of experience working with some of the world’s most recognized brands.