Company set for continued growth in 2015 with an expanding client base
HGS Europe, a subsidiary of Hinduja Global Solutions Limited (HGS) (Listed on NSE & BSE, India), a leading Business Process Management company, is pleased to announce the creation of 500 new jobs across its Preston and Selkirk operations.
- 300 new roles at Preston and 200 new roles at Selkirk in both front and back office positions
- Roles in Customer Service, Acquisition (Sales), Retention (Loyalty), Technical Helpdesk and Provisioning
- New roles to deliver a range of multi-channel services across voice, email and white mail channels
HGS has launched a large-scale recruitment campaign to attract local candidates looking for roles in the customer service industry.
Matthew Vallance, CEO for HGS Europe commented, “The creation of these 500 new roles across our sites in Preston and Selkirk will provide significant career opportunities in the local areas, and allow us to achieve our growth ambitions. We are delighted to be immediately augmenting our existing teams of talented professionals.
“We appreciate the support received at the national level from organisations such as UK Trade & Investment, Scottish Development International, Scottish Enterprise, and at the local level by Lancashire County Council, all of whom have helped us drive our expansion plans forward,” added Matthew Vallance.
The Company has seen strong organic growth, supported by new business wins and technological enhancements, which capitalise on self-help solutions, business analytics and robotic automation processes, allowing it to deliver enhanced services at a lower cost to clients.
HGS’s centre in Preston is a three time winner of ‘Best Large Contact Centre’ at the Contact Center World Awards. It currently employs over 400 full time employees, delivering industry leading Customer Service and Loyalty programmes for TalkTalk telecom.
HGS’s Selkirk centre on the Scottish borders is home to a range of customer support campaigns for clients including Quadrant Subscription Services, Lloyds Banking and Astra Zeneca.
Les Blacker, Director of Operations for HGS Europe commented, “We are entering an exciting phase of growth for our business, forecasted to bring new jobs and development to the local economy. Our recruitment campaign is underway and will be targeting local talent across Preston and Selkirk. There are a wide range of roles available, which are suited to those seeking to progress their career in customer services.”
HGS is actively hiring for a range of roles including Customer Service Agents, Team Leaders, Operations Managers and Trainers. To enquire about job roles at Preston, email firstname.lastname@example.org or call 0333 00 11 002. For job roles at Selkirk, email email@example.com or call 02393 870760.
HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provides a full suite of business process management (BPM) services from consumer interaction solutions to platform based back office services and digital enablement solutions. By applying analytics and interaction expertise to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency and helps retain valuable customers. HGS expertise spans the telecommunications and media, healthcare, insurance, banking, consumer electronics and technology, retail, consumer packaged goods industries, as well as the public sector. HGS operates on a global landscape with over 29,000 employees in 60 worldwide locations delivering localized solutions. For the year ended 31st March 2015, HGS had revenues of US $ 458 million. HGS, part of the multi-billion dollar Hinduja Group, has over four decades of experience working with some of the world’s most recognized brands.
For further information please contact:
Michael Kinirons, CNC Communications
+44 203 219 8816
Tom Karim, CNC Communications
+44 203 219 8820