Press release

HGS Recognized as a Leader in the Payer and Provider Categories in NelsonHall’s NEAT Vendor Evaluation for Customer Management Services in Healthcare

Hinduja Global Solutions Limited (HGS) (Listed on NSE & BSE, India) today announced its ranking as a “Leader” in the NelsonHall Vendor Evaluation and Assessment Tool (NEAT) for Customer Management Services (CMS) in Healthcare under both Payer and Provider categories.

NelsonHall recognized HGS as a “Leader” in the following market segments: Payer Capability, Payer Back Office Capability, Payer Cost Reduction Capability, and Provider Capability. This acknowledgement is a result of HGS’s ability to effectively manage its clients’ service spectrum and cost of delivery while positively impacting the health of their consumers. HGS has transitioned effectively from managing transactions to impacting outcomes in payer sales by supporting claims administration, claims eligibility, and financial recovery eliminating fraud, waste and abuse.

The NelsonHall report provides an insight into HGS’s key offerings, strategies, and strengths, including the company’s strategy of consumer care management. By looking at how its clients’ customers engage with them, HGS is creating holistic solutions to enhance customer experience. HGS’s consumer-directed care, from pre-enrollment communication to managing health and chronic conditions, is enabled through personalized multi-channel engagement programs. As defined by NelsonHall, HGS is a “Leader,” by exhibiting both a high ability relative to peers to deliver immediate benefit and a high capability relative to peers to meet client future requirements.

This strategy is augmented by HGS’s recent acquisition of Colibrium and its Tuo sales, service, and wellness platform, which creates a customized health risk assessment, and allows various health plan programs to be set up to monitor a family’s health and to interact throughout the lifecycle of the member. 

Commenting on the announcement, Ramesh Gopalan, Executive Vice President, Healthcare, HGS, said, “It is an honor to be considered a Leader in market segments for the Healthcare Payer and Provider categories. As healthcare payers and providers move to a more consumer-centric, digitally enabled engagement, it’s crucial that they have a business process management partner that can add value in the areas of people, process, and technology. Our holistic solution to enhance consumer experience will ensure we always remain ahead of the curve. We will continue to innovate on behalf of our clients to help them stay competitive in the market.”

Vicki Jenkins, CMS Industry Analyst with NelsonHall, said “HGS currently provides a wide portfolio of offerings and is looking to the future, as it supports its healthcare payer and provider clients.  It is beginning to focus on the entire household of the patients/members. For example: high needs patients/members may have communication filtered to family members to ensure they do not miss an appointment or forget to take medication.”

For more details on the report visit our website page EVALUATION: CMS in Healthcare Payer Support

About NelsonHall:
NelsonHall is the leading global BPO and ITO research and analysis firm, with analysts across the US, UK, and Continental Europe. Founded in 1998, the company takes a global approach to analysis of vendors and outsourcing markets and is widely respected for the quality and depth of its research. NelsonHall also offers a suite of “Speed-to-Source” tools (NEAT), that assist buy-side executives in saving time and money, while enhancing the quality of their sourcing decisions in BPO and ITO evaluations. 

About HGS:
HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provides a full suite of business process management services from marketing and digital enablement services, consumer interaction services to platform enabling back office business services. By applying analytics and interaction expertise to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency and helps to retain valuable customers. HGS’s expertise spans the telecommunications and media, healthcare, insurance, banking, consumer electronics and technology, retail, consumer packaged goods industries, as well as the public sector. HGS operates on a global landscape with over 28,000 employees in 60 worldwide locations delivering localized solutions. For the year ended March 31, 2015, HGS’s revenue was approximately US $458 million. HGS, part of the multi-billion dollar Hinduja Group, has more than four decades of experience working with some of the world’s most recognized brands.

For further information please contact:

Hinduja Global Solutions
Andrew Kokes, SVP Global Marketing
Ph: +1 888 747 7911