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Three Questions You Need Answered Before Launching Your Brand’s Social Care Program

By Amanda Sternquist, Director of Social Care Practice

 

Social media has a strong hold on increasing brand value, marketing, recall and retention and is an essential tool in any brand’s toolkit. Whether a brand has an established social media customer care program or is launching one for the first time, there are three common questions they will inevitably ask of their social care team.

 

Read the Full Article published in ContactCentreWorld

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