News

Tips for integrating AI, analytics and automation into the customer experience

By Lauren Kindzierski, VP of Marketing

 

Forward-thinking companies are already using a combination of bots and brains to deliver next-generation customer experiences and optimize operations. Even with this year's holiday season around the corner, it's a good time to start preparing for next year's continuous improvement projects to remain competitive.

 

This article provide tips to prepare for now, as well as the next generation of retail customer experience

 

Read the full article published in Retail Customer Experience