Using AI To Solve Problems And Surprise And Delight Your Consumers

By Andrew Kokes, SVP, Head of Global Marketing


AI technology is increasingly deployed across industries to drive significant cost savings and efficiencies. Brands that are focused on amplifying positive brand interactions may see noticeable increases in joy share due to the strategic implementation of AI, machine learning and a highly trained team of agents focused on creating moments to surprise and delight consumers.


Article published in Forbes

Campaign slider

How can you achieve HGS EPIC™ Social Care to drive real outcomes?

Find out why HFS Research named HGS a Thought Leader in their Top 10 report


Top Customer Experience Trends in 2019

Ebook: Accelerating the 360° Customer View: Data-Driven Approach to Hyper-Personalization

Is your social media team protecting your brand?