Here is a great success story that showcase how HGS is improving its Employee Experience (EX) with Qualtrics by using their platform, through the Voice of Employee Tool. HGS delivers a 29+ increase to ENPS, improving resolution time by 35% and reduced churn by 30% by employing Qualtrics Voice of Employee Tool.
Forbes Technology Council published insights from Yasim Kolathayil, VP of AI and insights at HGS Digital, on the four technologies that are going to be the backbone of the modern contact center in providing frictionless customer experience.
HGS’ VP of CX of Marketing, Lauren Kindzierski explores how retailers can implement self-service solutions beyond stagnant FAQ pages, search bars that yield hundreds of results, or virtual assistants that don’t understand customers’ questions.
HGS’s Abhishek Danturti Sharma, Lead Data Scientist, was featured in Electronic Health Reporter to share insights on how health plans can improve the member experience with digital enablement.
Lisa Doggett, M.D., Senior Medical Director at HGS/AxisPoint Health, was quoted in Part B News where she shared her prediction on if the public health emergency will end in 2021.
James Job, Senior Vice President – Talent Acquisition India was interviewed by DataQuest magazine. The interview is part of the cover story on Digital Index ranking India's Best 100 Tech Enabled Engineering Colleges.
Chris Delambo, SVP of Business Development, Customer Experience Transformation, breaks down both the challenges and benefits of contact center super agents, and how these multifaceted employees can ensure happier customers and keep costs down through faster resolution rates.
HGS Healthcare’s Austin Ridgeway was featured in AnswerStat to share the top ways that healthcare BPO partnerships can deliver value to your business
Giridhar GV, Executive Vice President – Global Human Resources, HGS has been quoted by People Matters in an industry story on the key pillars of a healthy and productive work-life post-COVID-19
A recent article published in AiThority features HGS Healthcare’s recent partnership announcement with Parkland Community Health Plan to deliver disease management services to 195,000 Medicaid beneficiaries in North Texas.
Shilpa Sinha Harsh, Senior Vice President – Global Corporate Communications, CSR and D&I, HGS had contributed an article for People Matters on ways to make virtual workspace a PwD friendly environment.
Partha DeSarkar, Executive Director and Global CEO, HGS was interviewed by Zee Business on Q2 FY2021 performance
Donna Martin, SVP of Global Healthcare Business Development, shares the top five tips for healthcare companies to begin improving their revenue cycle – a process that’s more important than ever in this tough economic climate.
Lyssa Myska Allen, VP-Global Head Of Marketing-Digital breaks down how businesses can better prep for the future and build flexible marketing strategies to keep up with rapidly changing customer preferences.
A recent article in
Managed Healthcare Executive featured expert insights from Donna Martin, SVP of HGS Healthcare on how COVID-19 is advancing the consumerization of healthcare and how we’ll see more providers invest in the patient experience
HGS’ VP of CX Marketing, Lauren Kindzierski, breaks down best tips and practices businesses can use to implement a successful customer self-service strategies as well as detailing what options already exist, and how they can go wrong.