News

News | Sep 14, 2020 | lifewire

Android 11 Promises More Privacy, but Is It Enough?

Virgil Wong, Chief Digital Officer offers insights into how Google’s latest mobile OS, Android 11, offers new features to limit friction in user experience while adjusting to the new way people are using devices.

News | Sep 11, 2020 | TOOLBOX

Tik Tok Acquisition: A Social Experience Trend You Shouldn’t Ignore

Virgil Wong, Chief Digital Officer breaks down what Walmart joining Microsoft’s bid to acquire TikTok means for the retail industry and how it will shape social commerce/customer experience trends.

News | Sep 09, 2020 | The Times of India (TOI)

Trust in Indian BPM soars as firms manage the pandemic brilliantly

The story is an excerpt of the insights exchanged during the ‘Times Techies’ webinar. The discussions were made by top Indian BPM industry leaders on the pandemic impact and the advances made by the BPM industry in 20 years of its existence. Partha along with his peers was quoted in this industry story and he said that some of the service providers like HGS managed the crisis much faster and more effectively than the in-house centers of its clients.

News | Sep 07, 2020 | AnswerStat

4 Steps to Charting an Empathetic Experience

Srikanth “Sri” Lakshminarayanan, Vice President for the Center of Excellence for Healthcare Engagement Service, explains the necessary steps that healthcare CX teams must take in order to deliver an empathetic experience for customers.

News | Sep 07, 2020 | Call Center Times

Healthcare customer engagement: Charting an empathetic experience

Srikanth “Sri” Lakshminarayanan, Vice President for the Center of Excellence for Healthcare Engagement Service, discusses why an empathy-backed healthcare CX approach can charter optimal customer satisfaction.

News | Sep 07, 2020 | Zee Business

Partha DeSarkar in an interview with Zee Business

Partha DeSarkar, Wholetime Executive Director and Global CEO, HGS spoke to Zee Business on Q1 FY2021 performance.

Press release | Sep 05, 2020 | Hinduja Global Solutions

HGS Announces Q1 Fy 2021 Results

Hinduja Global Solutions announced its unaudited First Quarter Results for FY2021. Q1 FY2021 revenues stood at Rs. 12,359 million and EDITDA stood Rs. 1,458 million.

News | Sep 03, 2020 | IAOP Pulse Magazine

COVID Times Proves Critical Importance of Partnerships

HGS EPIC Team’s award-winning partnership with Sprinklr is featured as a great example of how HGS is able to provide end-to-end social engagement solutions to help companies faced with overwhelming social media volumes, especially during COVID-19.

News | Sep 03, 2020 | NelsonHall

Online Crisis Management: Lessons from HGS’ Social Care Practice

The blog post has been written by Ivan Kotzev, a CMS analyst with NelsonHall. Ivan highlights some of the HGS social media crisis management solutions utilizing technology to address the exponential demand for online crisis moderation during the pandemic.

News | Sep 01, 2020 | Forbes

Three Ways To Boost Your Digital Marketing, Now And Post-Pandemic

HGS Global Marketing Leader, Andrew Kokes, explains how tools and technology like predictive analytics, data science and chatbots can help companies create a digital experience that customers not only want, but need.

News | Aug 21, 2020 | ETHRWorld

Talent Acquisition in the new normal will be digital-led

Anthony Joseph, President – Global Human Resources, HGS wrote an opinion piece for ETHRWorld on how the Talent Acquisition will change in the new normal.

News | Aug 19, 2020 | Health IT Answers

Bridging Provider-Payer Gaps With Today’s Technology

Healthcare organizations can align with tools and expertise to reduce abrasion and better navigate the rising costs associated with quality care. Vamshi Anand, Business Analytics Lead at HGS Digital, explains how payers and providers can use data technology to better collaborate.

News | Aug 18, 2020 | Medical Economics

The pros and cons of outsourcing billing

Billing is a critical component of every physician practice, yet requires dedicated attention to get right. Dan Schulte, SVP of Healthcare at HGS, explains how physician practices can benefit from medical billing outsourcing, and how they can select a great partner to ensure success.

News | Aug 13, 2020 | Healthcare Business Today

Healthcare’s Biggest Misconceptions About Outsourcing

Outsourcing is becoming an increasingly important tool in the payer and provider toolbox as they battle the financial crisis brought on by COVID-19. In this article, Kevin Nolan shares some of the top misconceptions about outsourcing, as well as the realities of how outsourcing services can cut costs, streamline business processes and deliver excellence to customers.

News | Aug 13, 2020 | ETCIO

How Hinduja Global Solutions uses tech for client profiling, employee retention

Nat Radhakrishnan, President and Global Chief Innovation Office, HGS in an interview ETCIO discussed about the use of analytics at HGS and how important is analytics for enterprises.

How can we drive your customer experience results to the next level?