News

News | Jan 28, 2021 | Qualtrics

Qualtrics enables HGS to continually improve our employee experience to create a Great Place to Work

Here is a great success story that showcase how HGS is improving its Employee Experience (EX) with Qualtrics by using their platform, through the Voice of Employee Tool. HGS delivers a 29+ increase to ENPS, improving resolution time by 35% and reduced churn by 30% by employing Qualtrics Voice of Employee Tool.

News | Jan 28, 2021 | Forbes Technology Council

Four Digital Technologies That Will Transform The Customer Experience

Forbes Technology Council published insights from Yasim Kolathayil, VP of AI and insights at HGS Digital, on the four technologies that are going to be the backbone of the modern contact center in providing frictionless customer experience.

News | Jan 25, 2021 | Total Retail

How Self-Service Experience Can Reduce Customer Confusion and Increase Satisfaction

HGS’ VP of CX of Marketing, Lauren Kindzierski explores how retailers can implement self-service solutions beyond stagnant FAQ pages, search bars that yield hundreds of results, or virtual assistants that don’t understand customers’ questions.

News | Jan 13, 2021 | Electronic Health Reporter

Three Digitized Ways To Improve the Member Experience

HGS’s Abhishek Danturti Sharma, Lead Data Scientist, was featured in Electronic Health Reporter to share insights on how health plans can improve the member experience with digital enablement.

News | Jan 05, 2021 | Part B News

Eyeing the future: E/M will disrupt, the PHE will end, telehealth will stay

Lisa Doggett, M.D., Senior Medical Director at HGS/AxisPoint Health, was quoted in Part B News where she shared her prediction on if the public health emergency will end in 2021.

News | Jan 04, 2021 | DataQuest December Edition

Candidates will have to hone their digital capabilities

James Job, Senior Vice President – Talent Acquisition India was interviewed by DataQuest magazine. The interview is part of the cover story on Digital Index ranking India's Best 100 Tech Enabled Engineering Colleges.

News | Dec 23, 2020 | Contact Centre World

How to Make Contact Center Agents into Superheroes

Chris Delambo, SVP of Business Development, Customer Experience Transformation, breaks down both the challenges and benefits of contact center super agents, and how these multifaceted employees can ensure happier customers and keep costs down through faster resolution rates.

News | Dec 21, 2020 | AnswerStat

4 Ways Healthcare BPO Partnerships Deliver

HGS Healthcare’s Austin Ridgeway was featured in AnswerStat to share the top ways that healthcare BPO partnerships can deliver value to your business

News | Dec 21, 2020 | People Matters

The work-life post Covid-19: From collision to integration

Giridhar GV, Executive Vice President – Global Human Resources, HGS has been quoted by People Matters in an industry story on the key pillars of a healthy and productive work-life post-COVID-19

 

News | Dec 15, 2020 | AiThority

HGS AxisPoint Health And Parkland Community Health Plan Partner To Deliver Disease Management

A recent article published in AiThority features HGS Healthcare’s recent partnership announcement with Parkland Community Health Plan to deliver disease management services to 195,000 Medicaid beneficiaries in North Texas.

News | Dec 03, 2020 | People Matters

How to make the virtual workspace a PwD friendly environment?

Shilpa Sinha Harsh, Senior Vice President – Global Corporate Communications, CSR and D&I, HGS had contributed an article for People Matters on ways to make virtual workspace a PwD friendly environment.

News | Nov 24, 2020 | Zee Business

Partha DeSarkar was interviewed by Zee Business on Q2 FY2021 performance

Partha DeSarkar, Executive Director and Global CEO, HGS was interviewed by Zee Business on Q2 FY2021 performance

News | Nov 24, 2020 | MedCity News

How to improve revenue cycle management: 5 tips

Donna Martin, SVP of Global Healthcare Business Development, shares the top five tips for healthcare companies to begin improving their revenue cycle – a process that’s more important than ever in this tough economic climate.

News | Nov 20, 2020 | ClickZ

Using the Scientific Method to Test Digital Marketing Strategies

Lyssa Myska Allen, VP-Global Head Of Marketing-Digital breaks down how businesses can better prep for the future and build flexible marketing strategies to keep up with rapidly changing customer preferences.

Press release | Nov 11, 2020 | HGS

HGS Announces Q2 FY2021 Results

News | Nov 09, 2020 | Managed Healthcare Executive

COVID-19 Will Provide Major Boost to Healthcare Consumerization

A recent article in

Managed Healthcare Executive featured expert insights from Donna Martin, SVP of HGS Healthcare on how COVID-19 is advancing the consumerization of healthcare and how we’ll see more providers invest in the patient experience

News | Nov 02, 2020 | Call Center Times

How to Perfect Your Self-Service Experience To Reduce Customer Effort and Drive Up Resolution

HGS’ VP of CX Marketing, Lauren Kindzierski, breaks down best tips and practices businesses can use to implement a successful customer self-service strategies as well as detailing what options already exist, and how they can go wrong.

How can we drive your customer experience results to the next level?

 

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