News

News

Three Digitized Ways To Improve the Member Experience

January 13, 2021 | Electronic Health Reporter
News

How to Make Contact Center Agents into Superheroes

December 23, 2020 | Contact Centre World
News | Sep 01, 2020 | Forbes

Three Ways To Boost Your Digital Marketing, Now And Post-Pandemic

HGS Global Marketing Leader, Andrew Kokes, explains how tools and technology like predictive analytics, data science and chatbots can help companies create a digital experience that customers not only want, but need.

News | Aug 21, 2020 | ETHRWorld

Talent Acquisition in the new normal will be digital-led

Anthony Joseph, President – Global Human Resources, HGS wrote an opinion piece for ETHRWorld on how the Talent Acquisition will change in the new normal.

News | Aug 19, 2020 | Health IT Answers

Bridging Provider-Payer Gaps With Today’s Technology

Healthcare organizations can align with tools and expertise to reduce abrasion and better navigate the rising costs associated with quality care. Vamshi Anand, Business Analytics Lead at HGS Digital, explains how payers and providers can use data technology to better collaborate.

News | Aug 18, 2020 | Medical Economics

The pros and cons of outsourcing billing

Billing is a critical component of every physician practice, yet requires dedicated attention to get right. Dan Schulte, SVP of Healthcare at HGS, explains how physician practices can benefit from medical billing outsourcing, and how they can select a great partner to ensure success.

News | Aug 13, 2020 | Healthcare Business Today

Healthcare’s Biggest Misconceptions About Outsourcing

Outsourcing is becoming an increasingly important tool in the payer and provider toolbox as they battle the financial crisis brought on by COVID-19. In this article, Kevin Nolan shares some of the top misconceptions about outsourcing, as well as the realities of how outsourcing services can cut costs, streamline business processes and deliver excellence to customers.

News | Aug 13, 2020 | ETCIO

How Hinduja Global Solutions uses tech for client profiling, employee retention

Nat Radhakrishnan, President and Global Chief Innovation Office, HGS in an interview ETCIO discussed about the use of analytics at HGS and how important is analytics for enterprises.

News | Aug 12, 2020 | Contact Centre Wold

How to Create a Secure, Compliant Work-at-Home Environment

Marco Colaiacovo of HGS breaks down how organizations can ensure a compliant virtual environment with a two-pronged approach that comprises both a technical solution and a people-process solution.

News | Aug 12, 2020 | Electronic Health Reporter

9 Ways Artificial Intelligence Can Boost Your Revenue Stream

As COVID-19 continues to disrupt the healthcare industry, many providers are turning to AI technology to support their revenue cycle management strategies. Dan Schulte shares 9 ways AI can help healthcare organizations navigate through these trying times.

News | Aug 07, 2020 | DestinationCRM

The Top Customer Service Trends: Contact Centers Grow Use of the Cloud, AI, and Other Technologies

Amanda Sternquist of HGS Digital, believes that owned conversations coming from social channels provide much more value than just emails and phone-based interactions, so companies need to incorporate smart solutions that can account for and respond to these interactions efficiently.

News | Aug 04, 2020 | humancapitalonline

Upskilling-An Imperative

Avesh Jha, SVP – OD&PM, HGS wrote an opinion piece for Human Capital on the importance of skilling and upskilling. He said that HR and Learning & Development professionals of today must be skilled to facilitate an environment, both in policy and practice, where people with diverse experiences succeed as a unified and strong unit.

Press release | Aug 04, 2020 | Hinduja Global Solutions (HGS)

HGS Announces Q4 And Full-Year Results For FY2020

Hinduja Global Solutions (HGS) has announced its audited Fourth Quarter and Full-Year Results for FY2020.

News | Jul 27, 2020 | Entrepreneur India

The Kindle Reader

Partha was profiled by Entrepreneur India magazine under its ‘Life- Books’ column. The story says that Partha has been an avid reader since childhood. However, off late, his reading has gone down quite a bit. He is now intent on getting his reading habit back. Kindle has helped, because he can buy books at will without having to step out

News | Jul 21, 2020 | CMSWire

7 Customer Data Platform Implementation Tips

Venu Gooty, HGS Digital Director of Strategy Services shares his views on best ways for an organization to evaluate customer data platform vendors, evaluate the state of their data, and gain maximum value from existing systems during customer data management Implementation.

News | Jul 21, 2020 | Healthcare Call Center Times

Nurse Triage: Bridging the Patient-Provider Divide During COVID-19

In these difficult times, front-line nurse triage hotlines can both reduce patient anxiety and enable providers to focus on critical cases, keeping them dedicated to their essential core missions.

News | Jul 09, 2020 | AdGully

How Berger Paints kept keep brand recall value high during the lockdown

AdGully interviewed Sachin Karweer, Business Head, HGS Interactive (HGSi) on how HGSi was able to keep the brand recall value of Berger Paints high during the lockdown in India

News | Jul 09, 2020 | Bloomberg | Quint

Bloomberg | Quint Virtual Round Table on the Future of Growth

Subramanya C, Global CTO and CEO – HGS MENA shared his views as a panelist at Bloomberg | Quint Virtual Round Table on the Future of Growth

How can we drive your customer experience results to the next level?