A recent article in Community Health Magazine featured expert insights from Lisa Doggett, M.D., Senior Medical Director at HGS/AxisPoint Health, on flu vaccinations during the pandemic and she is the first expert quoted within the piece.
A recent article authored by HGS Healthcare offers insights on how healthcare systems can manage denied claims by improving their operations with new processes and new technologies.
Sachin Karweer, Business Head, HGS Interactive wrote an opinion piece for AdGully about the trends in Customer Engagement in the COVID and post COVID era.
In an interview with Loyalty360, Amanda Sternquist, Global Practice Lead, Social Media Care, shares her insights on the new dynamics of social media customer care and the important role that technology will play in accelerating audience engagement.
HGS’s Chief Technology Officer, Len Buzyna shares what the Oracle and TikTok acquisition means for marketers who need to be more vigilant about creating and posting a data user policy on their sites.
In this article published in Healthcare Business Today, Priya Sabharwal, Associate Vice President at HGS Healthcare, explains how strong provider database management is more important than ever, given job losses created by COVID-19.
Nat Radhakrishnan, President and Global Chief Innovation Officer, HGS had shared his inputs with Techgig. The inputs are featured in a video format and the story is about the role played by programmers during COVID and what lies for them ahead
Anthony Joseph, President – Global Human Resources, HGS was interviewed by ETHRWorld on how HGS is redefining the work culture amidst the Covid-19 pandemic and the challenges associated. In the interview, Anthony has also highlighted about the rise of Gig economy and how talent acquisition will change.
Virgil Wong, Chief Digital Officer offers insights into how Google’s latest mobile OS, Android 11, offers new features to limit friction in user experience while adjusting to the new way people are using devices.
Virgil Wong, Chief Digital Officer breaks down what Walmart joining Microsoft’s bid to acquire TikTok means for the retail industry and how it will shape social commerce/customer experience trends.
The story is an excerpt of the insights exchanged during the ‘Times Techies’ webinar. The discussions were made by top Indian BPM industry leaders on the pandemic impact and the advances made by the BPM industry in 20 years of its existence. Partha along with his peers was quoted in this industry story and he said that some of the service providers like HGS managed the crisis much faster and more effectively than the in-house centers of its clients.
Srikanth “Sri” Lakshminarayanan, Vice President for the Center of Excellence for Healthcare Engagement Service, explains the necessary steps that healthcare CX teams must take in order to deliver an empathetic experience for customers.
Srikanth “Sri” Lakshminarayanan, Vice President for the Center of Excellence for Healthcare Engagement Service, discusses why an empathy-backed healthcare CX approach can charter optimal customer satisfaction.
Partha DeSarkar, Wholetime Executive Director and Global CEO, HGS spoke to Zee Business on Q1 FY2021 performance.
Hinduja Global Solutions announced its unaudited First Quarter Results for FY2021. Q1 FY2021 revenues stood at Rs. 12,359 million and EDITDA stood Rs. 1,458 million.
HGS EPIC Team’s award-winning partnership with Sprinklr is featured as a great example of how HGS is able to provide end-to-end social engagement solutions to help companies faced with overwhelming social media volumes, especially during COVID-19.
The blog post has been written by Ivan Kotzev, a CMS analyst with NelsonHall. Ivan highlights some of the HGS social media crisis management solutions utilizing technology to address the exponential demand for online crisis moderation during the pandemic.