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Social Media Customer Service Solutions

To Chatbot or Not to Chatbot? The Conversation Continues

September 14, 2018 | chatbot

Checking in on the CX Industry Disrupters: RPA, AI, Blockchain

September 11, 2018 | robotic process automation

Blog

How Artificial Intelligence Can Transform Payment Integrity

September 5, 2018 | Healthcare

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Reengineering and Innovating to Drive Dramatic Savings with HGS Payment Integrity

Reengineering and Innovating to Drive Dramatic Savings with HGS Payment Integrity

Healthcare

Driving $70 Million in Savings for a Workers' Comp Payer

Objective Today’s global insurers have, for more than a decade, been shifting strategy

Blog

WhatsApp: Have You Considered the CX Benefits?

August 30, 2018 | mobile apps

What’s New in CX Automation? Our HGS Pundit Weighs In

August 29, 2018 | business process outsourcing

Nurse Triage Lines: 3.0. Podcast with AxisPoint Health

August 22, 2018 | Healthcare

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Provider

HGS Provider Lifecycle Management

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HGS Member Lifecycle Management

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HGS Medical Cost Management Services

2018 Trend 5 - Artificial Intelligence (AI) and Customer Service

August 15, 2018 | automation

Blog

Do We Need A BPO Revolution?

August 7, 2018 | business management outsourcing

How to Create Legendary Social Media Customer Service: Do You Have a Game Plan?

August 1, 2018 | social media

Case Study

Streamlining Reservations, Improving Call Quality, and Reducing Abandon Rates and AHT for a Major Low-Cost Airline in India

Blog

Can Companies Continue To Price Services Using FTE and Headcount?

July 25, 2018 | business process outsourcing

2018 Trend 4: Emojis Make Digital Conversations More Emotional, Expressive

2018 Trend 4: Emojis Make Digital Conversations More Emotional, Expressive

July 12, 2018 | business management outsourcing

HGS Experts Share Insights on How to Get More Value from Customer Analytics
Blog

HGS Experts Share Insights on How to Get More Value from Customer Analytics

July 11, 2018

How to Automate Enterprises for Cost Takeout and Enhanced CX
Blog

How to Automate Enterprises for Cost Takeout and Enhanced CX

July 11, 2018 | BPO

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