Resources | TeamHGS

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What We Do

Consumer Engagement Solutions

Optimize your consumer journey with solutions that will create memorable and effortless experiences.

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Business Process Optimization

Run operations efficiently and cost-effectively by optimizing front and back office processes.

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Digital Innovation

With a strong competence in automation and analytics, achieve breakthrough digital transformation.

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Industry Solutions

Automotive

Banking & Financial

Consumer Electronics & Technology

Consumer packaged Goods

Healthcare

Insurance

Public Sector

Retail & ecommerce

Telecom

Travel & Hospitality
Results
News & Resources
Why HGS
About us
Careers

Business Intelligence

Rely on a recognized CX leader

Business Intelligence

Count on a Star Performer!

Business Intelligence

How can today's CPG & Retail brands win with the help of a contact center?

Business Intelligence

The Top 10 Customer Experience Trends of 2020

Business Intelligence

20/20 Vision 9 Trends at the Heart of Tomorrow's Healthcare

Business Intelligence

Is your social media team protecting your brand?

healthcare-digital-enablement

Member experience: Never a better time for digital enablement

November 25, 2020 | automation

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Safeguards for work-at-home security

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Remote work done right

Outsourcing your contact center for the first time? Here’s what you need to know

How to design an effective customer self-service portal

virtual recruiter and at-home job candidate video chatting

Blog

A self-sufficient staff: 5 tips for recruiting work-at-home employees

November 3, 2020 | work-at-home

Accelerating claims reimbursement with HGS clinical denials advanced recovery

open enrollment sign with pens and coffee

Blog

Seamless customer experience begins with enhanced direct enrollment

October 1, 2020 | open enrollment

Cognitive intake automation cuts costs by up to 50% for leading healthcare company

Nurse helping man with walker

Precision utilization management: meeting patients where they are

September 22, 2020 | Healthcare

HGS Work@Home enables 20% growth in FTEs in the backdrop of government-mandated wage increase

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Blog

Bridging provider-payer gaps with today’s technology

August 5, 2020 | healthcare payers

Unlock the power of delivering great CX through our advanced contact center analytics platform

newsweek america's best customer service award 2020

Blog

HGS client Beachbody wins Newsweek award

July 23, 2020 | award

How can we drive your customer experience results to the next level?

Let's Get Started

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How can retailers improve CX

Are you looking for a Work@Home solution?

Driving Revenue for an FDA Regulated Environment

Looking for an innovative partner for Healthcare Payer Operations?