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Business Intelligence
HGS recognized by Frost & Sullivan with the 2019 Best Practice Award for Social Media Consulting & Brand Management

Is your social media team protecting your brand?

Business Intelligence

HFS Top 10 Front Office Customer Engagement Operations Services 2019

Business Intelligence

Top Customer Experience Trends in 2019

Blog

Smarter Automation: 3 Elements of Good Governance

December 4, 2019 | automation

Blog

Outsourcing in Jamaica: Your Questions, Answered

November 26, 2019 | business process management

Blog

Medical Credentialing: A Safeguard Worthy of Significant Support

November 20, 2019 | Healthcare

Retail

Revenue Generation and Issue Resolution for Major Wholesaler in India

The client is represented in 25 countries with more than 750 self-service wholesale

Case Study

Improved CSAT and NPS for a Major Smartphone Manufacturer

White Paper

Today’s BPO Partner Caters to BFSI with Smart Automation, Self-Service, and a 360-Degree View

Case Study

Accelerating Growth with Significant Conversions, Collections for Major Life Insurer

Blog

Evolving the Banking Consumer Journey: Experience to Meet Expectations

November 13, 2019 | banking

Jamaica business process outsourcing
Blog

Jamaica Outsourcing Enhances CSAT: Here Are Two Key Ways

November 5, 2019 | business process outsourcing

Blog

Trend 10: Expert Management of Increasing Business Complexity and Digital Transformation by BPOs

October 29, 2019 | business process outsourcing

Blog

How To Deliver EPIC Social Media Engagement?: Our HGS Pundits Weigh In

October 23, 2019 | social media

Trend 9: More Empowered Consumers Have Access to their Electronic Health Data

October 16, 2019 | Healthcare

Blog

5 Things HGS Learned Ramping our Work@Home Program

October 9, 2019 | work culture

Brochure

Workers’ Compensation: Return-to-Work Focus to Drive Savings, TAT, and SLA Excellence

Brochure

Delivering Best in Class Social Customer Care

CX Day Thoughts on Brand-behind-the-Brand Storytelling

September 30, 2019 | customer engagement

Case Study

Delivering Innovation and $20 Million in Annual Savings for Workers’ Compensation Administrator

How can we drive your customer experience results to the next level?

 
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HGS India

Corporate Office
1st Floor, Gold Hill Square Park, #690
Bommanahalli, Hosur Road, Bangalore 560068
Karnataka India

HGS MENA FZ LLC

305, Floor 3, Building #3
Dubai Internet City
P. O. Box 500165
Dubai, United Arab Emirates
Ph: +97142776880

    HGS UK

    266-270 Gunnersbury Avenue,
    Chiswick, London,
    UK, W4 5QB
    Ph: 0845-194-9295

    HGS Phillipines

    5th Floor HGS Corporate Offices,
    1800 Eastwood Avenue Building,
    Eastwood City Cyberpark,
    Bagumbayan,Quezon City
    434-5300 EXT 2052 | 434-5130 | 434-5123

    HGS Canada

    Metropolitan Place,
    99 Wyse Road, Suite 1300
    Dartmouth, NS B3A 4S5

    HGS Jamaica

    113/113 A Constant Spring Rd.,
    Kingston 10 Jamaica

    HGS USA

    HGS USA Corporate Headquarters
    4933 Lincoln Avenue
    Lisle, IL 60532
    Toll Free: 1-888-747-7911
    Fax: 630-968-7383

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    How can you achieve HGS EPIC™ Social Care to drive real outcomes?

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    Ebook: Accelerating the 360° Customer View: Data-Driven Approach to Hyper-Personalization

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    Is your social media team protecting your brand?

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