Resources | TeamHGS

D
B-W
B-y
A-
A
A+

What We Do

Consumer Engagement Solutions

Optimize your consumer journey with solutions that will create memorable and effortless experiences.

Learn More

Business Process Optimization

Run operations efficiently and cost-effectively by optimizing front and back office processes.

Learn More

Digital Innovation

With a strong competence in automation and analytics, achieve breakthrough digital transformation.

Learn More
Industry Solutions

Automotive

Banking, Financial, And Insurance

Consumer Electronics And Technology

Consumer packaged Goods

Healthcare

Public Sector

Retail

Telecom

Travel And Hospitality
Results
News & Resources
Why HGS
About us
Careers

Business Intelligence

20/20 Vision 9 Trends at the Heart of Tomorrow's Healthcare

Business Intelligence

The Top 10 Customer Experience Trends of 2020

Business Intelligence

Is your social media team protecting your brand?

Business Intelligence

HFS Top 10 Front Office Customer Engagement Operations Services 2019

cover

Blog

20/20 Vision: 9 Trends at the Heart of Tomorrow’s Healthcare

January 6, 2020 | Healthcare

Establishing a Strong Digital Presence & Generating Leads Through Marketing Campaigns

Achieving Significant Savings and Smarter Insights With the HGS Client Analytics Platform

Leveraging Bot Technology to Enhance the Customer Experience

Personalizing the Insurance Consumer Journey with a 360-Degree View

December 17, 2019 | business process outsourcing

Blog

5 NGPX2019 Insights from a First-Time Attendee

December 12, 2019 | Healthcare

Reflections on Optimized CX: Moments-of-Truth Matter

December 10, 2019 | customer experience

Smarter Automation: 3 Elements of Good Governance

December 4, 2019 | automation

Outsourcing in Jamaica: Your Questions, Answered

November 26, 2019 | business process management

Medical Credentialing: A Safeguard Worthy of Significant Support

November 20, 2019 | Healthcare

Revenue Generation and Issue Resolution for Major Wholesaler in India

Improved CSAT and NPS for a Major Smartphone Manufacturer

Today’s BPO Partner Caters to BFSI with Smart Automation, Self-Service, and a 360-Degree View

Accelerating Growth with Significant Conversions, Collections for Major Life Insurer

Evolving the Banking Consumer Journey: Experience to Meet Expectations

November 13, 2019 | banking

Jamaica business process outsourcing

Blog

Jamaica Outsourcing Enhances CSAT: Here Are Two Key Ways

November 5, 2019 | business process outsourcing

How can we drive your customer experience results to the next level?

Let's Get Started

Campaign slider

20/20 Vision: 9 Trends at the Heart of Tomorrow's Healthcare

The Top 10 Customer Experience Trends of 2020

CX Trends 2020: The State of the Industry

Is your social media team protecting your brand?