Resources | TeamHGS

What We Do

Consumer Engagement Solutions

Optimize your consumer journey with solutions that will create memorable and effortless experiences.

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Business Process Optimization

Run operations efficiently and cost-effectively by optimizing front and back office processes.

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Digital Innovation

With a strong competence in automation and analytics, achieve breakthrough digital transformation.

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Industry Solutions

Automotive

Banking, Financial, And Insurance

Consumer Electronics And Technology

Consumer packaged Goods

Healthcare

Public Sector

Retail

Telecom

Travel And Hospitality
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Why HGS
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Jamaica business process outsourcing

Jamaica Outsourcing Enhances CSAT: Here Are Two Key Ways

June 26, 2019 | business process outsourcing

Healthcare Provider Journey

3 Ways Collaborative Care Can Drive Better Outcomes

June 19, 2019 | Healthcare

HGS RPA: Bots-Brains Strategy to Drive Value Maximization

HGS Intelligent Automation: Bot-Brain Strategy to Drive Value Maximization

Engaged + Inspired Employees = Better Client, Customer Outcomes

June 12, 2019 | Customer Experience

HGS Trend 5: Smart Speakers Become Digital CX Voice Assistants

June 4, 2019 | business process outsourcing

How Can Work@Home Work for You?: Answers from an HGS Expert

May 29, 2019 | business process outsourcing

Using Analytics to Improve Financial Recovery by 80% for Healthcare System Leader

3 Effective Ways to Enhance Customer Experience Using Cognitive and Analytics Solutions

May 22, 2019 | analytics

Blog

3 Ways Empathy is Still Important in CX

May 14, 2019 | business process outsourcing

Partnership Evolution Driving Vendor of Choice Value with Stellar Retention, Quality

Partnership Evolution Driving Vendor of Choice Value with Stellar Retention, Quality

Blog

HGS Trend 4: Brand New Capabilities Are Required to Address Consumers

May 8, 2019 | business process outsourcing

Delivering World-Class Customer Experience from Jacksonville, Florida

Optimizing the Customer Experience from Jamaica

Delivering Customer Experience Excellence and End-to-End ROI from El Paso

Volume-to-Value Shift Drives Surge in Demand for Revenue Cycle Management Outsourcing

May 1, 2019 | Healthcare

Blog

HGS Trend 3: Customer Service Evolves To Answer Subscription Economy Needs

April 24, 2019 | customer experience

Banking and Financial Services

Banking and Financial Services: Delivering End-to-End Customer Value

Business Intelligence

Creating Epic Social Media Customer Service

Blog

The Philippines As Contact Center Outsourcing Hub: 3 Key Advantages

April 17, 2019 | business process outsourcing

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