Resources | TeamHGS

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What We Do

Consumer Engagement Solutions

Optimize your consumer journey with solutions that will create memorable and effortless experiences.

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Business Process Optimization

Run operations efficiently and cost-effectively by optimizing front and back office processes.

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Digital Innovation

With a strong competence in automation and analytics, achieve breakthrough digital transformation.

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Industry Solutions

Automotive

Banking & Financial

Consumer Electronics & Technology

Consumer packaged Goods

Healthcare

Insurance

Public Sector

Retail & ecommerce

Telecom

Travel & Hospitality
Results
News & Resources
Why HGS
About us
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Business Intelligence

How can today's CPG & Retail brands win with the help of a contact center?

Business Intelligence

The Top 10 Customer Experience Trends of 2020

Business Intelligence

20/20 Vision 9 Trends at the Heart of Tomorrow's Healthcare

Business Intelligence

Is your social media team protecting your brand?

Provider Database Management

Recovering $140 Million for Diagnostics Leader

Champion Challenging and Winning: Agile Migration to Facets®

Provider: COVID-19 Call Triage & Hotline

Payer: COVID-19 Call Triage & Hotline

Steering Nearly 60% Collections Improvement for a Health System

HGS Work@Home: Supporting Employee Retention, Seasonal Agility, Cost-Containment

corona

Coronavirus and Contact Centers: Practical Solutions for Business Continuity

March 11, 2020 | BCP

Healthcare

Supporting DME Provider Growth with Stellar Collections

At a time of shifting priorities, a large home healthcare and equipment provider was

Business Intelligence

HFS Top 10 Front Office Customer Engagement Operations Services 2019

For a More Holistic SDoH Picture, Look at Social Determinants of Mental Health

March 5, 2020 | Healthcare

Driving New Revenue, Efficiencies, and Industry-Leading CX

OBJECTIVE In the hyper-competitive coffee marketplace, being industry leading means

Reducing Costs for a Next-Generation Consumer Affairs Program

OBJECTIVE This client, in the midst of a significant merger, sought a partner to help

The Journey to Resilience

Digital Transformation for Contact Centers

Delivering Stellar and Superior CX with an Omnichannel Bot

How can we drive your customer experience results to the next level?

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Stay informed with our Covid-19 resources and insights.