Resources | TeamHGS

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What We Do

Consumer Engagement Solutions

Optimize your consumer journey with solutions that will create memorable and effortless experiences.

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Business Process Optimization

Run operations efficiently and cost-effectively by optimizing front and back office processes.

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Digital Innovation

With a strong competence in automation and analytics, achieve breakthrough digital transformation.

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Industry Solutions

Automotive

Banking & Financial

Consumer Electronics & Technology

Consumer packaged Goods

Healthcare

Insurance

Public Sector

Retail & ecommerce

Telecom

Travel & Hospitality
Results
News & Resources
Why HGS
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Business Intelligence

How can today's CPG & Retail brands win with the help of a contact center?

Business Intelligence

The Top 10 Customer Experience Trends of 2020

Business Intelligence

20/20 Vision 9 Trends at the Heart of Tomorrow's Healthcare

Business Intelligence

Is your social media team protecting your brand?

HGS PULSE platform drives 40% improvement in reporting efficiency

Provider Database Management

virtual-assistant-automation

Blog

More companies will automate to navigate post-COVID CX

June 26, 2020 | Frost Perspectives

healthcare-patient-empahty

Blog

Healthcare customer engagement: Charting an empathetic experience

June 19, 2020 | Healthcare

employee recognition, employee award

Blog

Memorable milestone: HGS honors long-term employee Jeff Ebener

June 5, 2020 | Jeff Ebener

heart in hands

Essential empathy: comforting customers with an extra dose of care

June 1, 2020 | empathy

clean desk policy, home office

Best practices for ensuring a compliant work-at-home environment

May 22, 2020 | work-at-home

Five strategies for effectively managing a work-at-home solution

10 steps to launch a work-at-home solution

Building to Scale with Intake Expertise to Support 19% Savings

Raising the Bar on Performance, Trust: Evolving HGS Partnership with a Fortune 200 Consumer Goods Company

Boosting Sales Productivity, Reducing Fixed Overhead Costs, and Improving Workflow for a Health Plan

Healthcare

AxisPoint for Social Determinants of Health

Identify and Address Social Determinants of Health There is increasing resolve in

Healthcare

Recovering $140 Million for Diagnostics Leader

CLIENT CHALLENGE Today’s healthcare stakeholders—from hospitals, DME manufacturers, and

Healthcare

Champion Challenging and Winning: Agile Migration to Facets®

CLIENT CHALLENGE A leading California health plan, serving a member base of

Provider: COVID-19 Call Triage & Hotline

How can we drive your customer experience results to the next level?

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HGS is a Leader

Stay informed with our Covid-19 resources and insights.