Resources | TeamHGS

What We Do

Consumer Engagement Solutions

Optimize your consumer journey with solutions that will create memorable and effortless experiences.

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Business Process Optimization

Run operations efficiently and cost-effectively by optimizing front and back office processes.

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Digital Innovation

With a strong competence in automation and analytics, achieve breakthrough digital transformation.

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Industry Solutions

Automotive

Banking & Financial

Consumer Electronics & Technology

Consumer packaged Goods

Healthcare

Insurance

Public Sector

Retail & ecommerce

Telecom

Travel & Hospitality
Results
News & Resources
Why HGS
About us
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Business Intelligence

HGS recognized as a Leader in the 2021 Magic Quadrant for Customer Service BPO

Business Intelligence

Are your CX providers making AI and digital promises they can't keep? Look to the experts for advice.

Business Intelligence

Count on a Star Performer!

Business Intelligence

How can today's CPG & Retail brands win with the help of a contact center?

Business Intelligence

The Top 10 Customer Experience Trends of 2020

Business Intelligence

20/20 Vision 9 Trends at the Heart of Tomorrow's Healthcare

Business Intelligence

Is your social media team protecting your brand?

Regional bank realigns for growth with a CX modernization roadmap

Recover lost revenue: Leverage Artificial Intelligence to automate your revenue cycle

Employees at computers

Blog

For better RCM, prioritize people and track with technology

February 8, 2021 | Healthcare

claim denied

Preventing and appealing clinical denials with analytics, automation, and AI

February 1, 2021 | clinical denials

HGS leads Fortune 500 company’s B2B sales support, netting $11M in savings

Contact center trends

Ready to modernize your contact center? Assess trends with care

January 26, 2021 | Contact Center

image analytics

Become a better business detective with image analytics

January 26, 2021 | image analytics

post-covid sign

COVID-19 and healthcare: 3 areas of market focus

January 21, 2021 | Healthcare

Inventory automation enables $11M in savings for agriculture giant

2020 in review

HGS's 2020 highlights: Achievement amidst adversity

January 12, 2021 | recap

woman using tablet

10 creative ways to leverage advanced analytics

January 12, 2021 | big data

Big data: Better data Driving ROI with contact center advanced analytics

COVID-19 update

Blog

A COVID-19 update from our company’s consulting physician

January 7, 2021 | COVID-19

How can we drive your customer experience results to the next level?

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