Resources | TeamHGS

What We Do

Consumer Engagement Solutions

Optimize your consumer journey with solutions that will create memorable and effortless experiences.

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Business Process Optimization

Run operations efficiently and cost-effectively by optimizing front and back office processes.

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Digital Innovation

With a strong competence in automation and analytics, achieve breakthrough digital transformation.

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Industry Solutions

Automotive

Banking, Financial, And Insurance

Consumer Electronics And Technology

Consumer packaged Goods

Healthcare

Public Sector

Retail

Telecom

Travel And Hospitality
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Why HGS
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Business Intelligence

Top Customer Experience Trends in 2019

Business Intelligence

Social Business and Collaboration

Which Providers Lead in Social Media Customer Service?

Winning with HGS EPIC™ Social Care

Blog

How Fast Should Brands Respond to Social Media?

August 21, 2019 | social media

HGS Culture

HGS Creative Services: The Talent, Scale, and Agility behind your Brand

Key Takeaways: Mastering Digital Channels to Manage and Fuel Exponential Growth

August 13, 2019 | business process outsourcing

Horizons Are Bright: BPO-Client IT Department Alignment in the Cloud Era

August 7, 2019 | Technology

Delivering Stellar and Superior CX with an Omnichannel Bot

Delivering Stellar and Superior CX with an Omnichannel Bot

Partnering with Universities and Community to Deliver Exceptional Service for a Student Loans Company

Pulse Check on Healthcare Delivery Transformation

July 31, 2019 | Healthcare

How Can You Hyper-Personalize Customer Experience?

July 24, 2019 | analytics

Achieving Award-Winning Sales and Service Excellence for a Fast-Growing Energy Company

Spotlight Story

Pulse Check on Healthcare Delivery Transformation

Using AI to Solve Problems and Surprise and Delight Your Consumers

Using AI to Solve Problems and Surprise and Delight Your Consumers

July 17, 2019 | Customer Experience

Trend 6: Social Media as Highest-Value Consumer Engagement Channel

July 3, 2019 | business process outsourcing

Winning the AI Race: From RPA to Intelligent Automation

July 2, 2019 | business process management

Jamaica business process outsourcing

Jamaica Outsourcing Enhances CSAT: Here Are Two Key Ways

June 26, 2019 | business process outsourcing

Healthcare Provider Journey

3 Ways Collaborative Care Can Drive Better Outcomes

June 19, 2019 | Healthcare

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Find out why HFS Research named HGS a Thought Leader in their Top 10 report