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What We Do

Consumer Engagement Solutions

Optimize your consumer journey with solutions that will create memorable and effortless experiences.

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Business Process Optimization

Run operations efficiently and cost-effectively by optimizing front and back office processes.

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Digital Innovation

With a strong competence in automation and analytics, achieve breakthrough digital transformation.

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Industry Solutions

Automotive

Banking, Financial, And Insurance

Consumer Electronics And Technology

Consumer packaged Goods

Healthcare

Public Sector

Retail

Telecom

Travel And Hospitality
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Why HGS
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Business Intelligence

Top Customer Experience Trends in 2019

Business Intelligence

Social Business and Collaboration

Which Providers Lead in Social Media Customer Service?

Trend 9: More Empowered Consumers Have Access to their Electronic Health Data

October 16, 2019 | Healthcare

Blog

5 Things HGS Learned Ramping our Work@Home Program

October 9, 2019 | work culture

Workers’ Compensation: Return-to-Work Focus to Drive Savings, TAT, and SLA Excellence

Delivering Best in Class Social Customer Care

CX Day Thoughts on Brand-behind-the-Brand Storytelling

September 30, 2019 | customer engagement

Delivering Innovation and $20 Million in Annual Savings for Casualty Third-Party Administrator

Business Intelligence

Accelerating the 360° Customer View: Data-Driven Approach to Hyper-Personalization

Trend 8: Data Analytics Are Everywhere

September 23, 2019 | customer analytics

Social Determinants of Health and Impacting Highest-Need Populations: Your Questions, Answered

September 17, 2019 | Healthcare

Provider Database Management

Next Frontier in Healthcare Claims Automation

September 11, 2019 | Healthcare

HGS Jamaica Site Delivers Record Provider Satisfaction for Leading Health Insurer

Trend 7: Artificial Intelligence (AI) Will Augment Human Interaction

September 4, 2019 | Artificial Intelligence

Pre-Pay, Post-Pay, and Blended Payment Integrity: Prevention worth the Cure

August 28, 2019 | Healthcare

Winning with HGS EPIC™ Social Care

How Fast Should Brands Respond to Social Media?

August 21, 2019 | social media

HGS Culture

HGS Creative Services: The Talent, Scale, and Agility behind your Brand

How can we drive your customer experience results to the next level?

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How can you achieve HGS EPIC™ Social Care to drive real outcomes?

Find out why HFS Research named HGS a Thought Leader in their Top 10 report

Top Customer Experience Trends in 2019

Ebook: Accelerating the 360° Customer View: Data-Driven Approach to Hyper-Personalization