Resources | TeamHGS

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What We Do

Consumer Engagement Solutions

Optimize your consumer journey with solutions that will create memorable and effortless experiences.

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Business Process Optimization

Run operations efficiently and cost-effectively by optimizing front and back office processes.

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Digital Innovation

With a strong competence in automation and analytics, achieve breakthrough digital transformation.

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Industry Solutions

Automotive

Banking & Financial

Consumer Electronics & Technology

Consumer packaged Goods

Healthcare

Insurance

Public Sector

Retail & ecommerce

Telecom

Travel & Hospitality
Results
News & Resources
Why HGS
About us
Careers

Business Intelligence

Count on a Star Performer!

Business Intelligence

How can today's CPG & Retail brands win with the help of a contact center?

Business Intelligence

The Top 10 Customer Experience Trends of 2020

Business Intelligence

20/20 Vision 9 Trends at the Heart of Tomorrow's Healthcare

Business Intelligence

Is your social media team protecting your brand?

Nurse helping man with walker

Blog

Precision utilization management: meeting patients where they are

September 22, 2020 | Healthcare

HGS Work@Home enables 20% growth in FTEs in the backdrop of government-mandated wage increase

bridging-gap-technology

Blog

Bridging provider-payer gaps with today’s technology

August 5, 2020 | healthcare payers

Unlock the power of delivering great CX through our advanced contact center analytics platform

newsweek america's best customer service award 2020

Blog

HGS client Beachbody wins Newsweek award

July 23, 2020 | award

Blog

4 ways that healthcare systems can manage denied claims

July 10, 2020 | health insurance

HGS PULSE platform drives 40% improvement in reporting efficiency

Provider Database Management

virtual-assistant-automation

Blog

More companies will automate to navigate post-COVID CX

June 26, 2020 | Frost Perspectives

healthcare-patient-empahty

Blog

Healthcare customer engagement: Charting an empathetic experience

June 19, 2020 | Healthcare

employee recognition, employee award

Blog

Memorable milestone: HGS honors long-term employee Jeff Ebener

June 5, 2020 | Jeff Ebener

empathy definition

Blog

Essential empathy: comforting customers with an extra dose of care

June 1, 2020 | empathy

clean desk policy, home office

Blog

Best practices for ensuring a compliant work-at-home environment

May 22, 2020 | work-at-home

Five strategies for effectively managing a work-at-home solution

10 steps to launch a work-at-home solution

How can we drive your customer experience results to the next level?

Let's Get Started

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HGS is a Leader

Stay informed with our Covid-19 resources and insights.

Learn about HGS Work@Home

Driving Revenue for an FDA Regulated Environment

Everest Group has recognized HGS as a Star Performer