Resources | TeamHGS

What We Do

Consumer Engagement Solutions

Optimize your consumer journey with solutions that will create memorable and enable an effortless experience

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Business Process Optimization

Run operations efficiently and cost-effectively by optimizing front and back office processes.

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Digital Innovation

With a strong competence in automation and analytics, achieve breakthrough digital transformation.

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Industry Solutions

Automotive

Banking, Financial, And Insurance

Consumer Electronics And Technology

Consumer packaged Goods

Healthcare

Public Sector

Retail

Telecom

Travel And Hospitality
Results
News & Resources
Why HGS
About us
Careers

Business Intelligence

Creating Epic Social Media Customer Service

Blog

The Philippines As Contact Center Outsourcing Hub: 3 Key Advantages

April 17, 2019 | business process outsourcing

Driving New Revenue, Efficiencies, and Industry-Leading CX

customer journey

Blog

Consumer Journey: Improving Value One Interaction at a Time

April 10, 2019 | customer journey

Blog

4 Ways Healthcare BPO Partnerships Deliver

April 3, 2019 | Healthcare

Blog

Trend 2: Ending the ‘Factory Floor’ Model of CX Engagement

March 27, 2019 | customer experience

Blog

Epic Social Media Customer Service: It’s a Journey

March 19, 2019 | social media

Meeting Customers at the Intersection of Experience and Marketing

March 13, 2019 | customer experience

Business Intelligence

HFS Top 10 Front Office Customer Engagement Operations Services 2019

HFS Top 10 Front Office Customer Engagement Operations Services 2019

Significant Cost Savings and Retention for a Leading Telecom Provider

Significant Cost Savings and Retention for a Leading Telecom Provider

customer experience

Blog

HGS Trend 1: Meeting Extraordinary Expectations of Today’s Customers

March 6, 2019 | Customer Experience

Five-Hospital Health System in Southeastern Pennsylvania

Five-Hospital Health System in Southeastern Pennsylvania

Blog

HGS Offshoring Experts Shine Spotlight on the Philippines

February 27, 2019 | business process outsourcing

Blog

Provider Database Management: Getting it Right

February 20, 2019 | Healthcare

CPG

Solution Innovation and Employee Engagement Reduce Costs for Home Improvement Products Client

In 1990, a leading home improvement and building products company needed customer care

Managing High Risk Medicaid Population

Healthcare

Managing High Risk Medicaid Population: Success in Texas

According to the Kaiser Family Foundation, half of Medicaid beneficiaries are enrolled

Business Intelligence

Top Customer Experience Trends in 2019

Talking Transformation EPISODE 1: Today’s Digital Customer Experience: Realizing the Promise of Messaging and Bots

February 12, 2019 | Business transformation

Blog

Offshoring Remains A Powerful Business Strategy

February 7, 2019 | business process management

HGS EPIC Social Media Solution

HGS EPIC Social Media Solution

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