Spotlight Story

HGS Digital and Analytics Solutions Result in Big Wins at the Contact Center World (Americas) Awards

HGS dominated the Americas final of the Contact Center World Awards in Orlando, Florida bringing home trophies for “Best Outsourcing Partner” (Gold) and “Best in Customer Service” (Gold). 

The awards recognized HGS’ powerful digital enablement solution for a long-standing relationship with a Japanese consumer electronic company, as well as an analytics and insights solution that resulted in a soaring Net Promoter Score for a major financial services company, respectively.

Contact Center world awards
ConactCenterWorld is the global association for contact center best practices. The organization provides world-class research, conferences, awards, and information on best practices in the contact center world. Each year, ContactCenterWorld brings together the call center industry’s brightest minds including leadership, operations managers, trainers, and the frontline personnel to discuss best practices firsthand with one another.

HGS CEO Partha DeSarkar congratulated the winning teams, adding, “These awards are for our delivery teams who have worked tirelessly to drive transformational change to our client’s business. We are proud to recruit and retain some of the best talent in the industry, and this award is clear proof of the drive and dedication of our people in providing exceptional service to our clients.” 

About HGS
HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provides a full suite of business process management services from marketing and digital enablement services, consumer interaction services to platform enabling back office business services. By applying analytics and interaction expertise to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency and helps to retain valuable customers. HGS’s expertise spans the telecommunications and media, healthcare, insurance, banking, consumer electronics and technology, retail, consumer packaged goods industries, as well as the public sector. HGS operates on a global landscape with over 28,000 employees in 60 worldwide locations delivering localized solutions. For the year ended March 31, 2015, HGS’s revenue was approximately US $458 million. HGS, part of the multi-billion dollar Hinduja Group, has more than four decades of experience working with some of the world’s most recognized brands.