The 16th edition of the NASSCOM BPM Strategy Summit 2014 is themed around ‘Making Hyper-Growth a Sustainable Business Reality’. The event will witness stake holders from across the globe converging under one roof to discuss and debate topics on:
- Business of tomorrow: What does the future look like?
- Hyper-growth: Decoding customer centricity as your key differentiator
- Generating real value – Align the sourcing strategies
- Enabling a Global Operating Platform
- Decoding successful offshoring strategies
HGS is a Platinum Sponsor at the NASSCOM BPM Strategy Summit 2014.
Chris Lord, Senior Vice President - Global Growth Strategy and Marketing, is one of the speakers at the event and will be sharing his thoughts on ‘Connecting customer expectations with client needs’.
Here's a brief:
Customers’ increasing ‘digital’ lifestyles is disrupting traditional customer service models. The evolution of mobile and social media have increased the customer touch-points multifold requiring businesses to gain deep insights into the customer needs better and offer personalized, targeted, integrated and seamless services ‘anytime, anywhere to be in the game.
This requires businesses and its partners the ability to adapt and deliver at speed, while minimizing the risk and cost of failure.
The session explores the need to move to multi-channel platforms and agile models, with a focus on simplification and thus keep costs under controls, which allow them to respond to disruption in a flexible way.
For more details, please click here