Resources | TeamHGS

What We Do

Consumer Engagement Solutions

Optimize your consumer journey with solutions that will create memorable and effortless experiences.

Learn More

Business Process Optimization

Run operations efficiently and cost-effectively by optimizing front and back office processes.

Learn More

Digital Innovation

With a strong competence in automation and analytics, achieve breakthrough digital transformation.

Learn More
Industry Solutions

Automotive

Banking, Financial, And Insurance

Consumer Electronics And Technology

Consumer packaged Goods

Healthcare

Public Sector

Retail

Telecom

Travel And Hospitality
Results
News & Resources
Why HGS
About us
Careers

customer journey

Consumer Journey: Improving Value One Interaction at a Time

April 10, 2019 | customer journey

Talking Transformation EPISODE 1: Today’s Digital Customer Experience: Realizing the Promise of Messaging and Bots

February 12, 2019 | Business transformation

HGS Roundtable: Top Customer Experience (CX) Trends in 2019

January 9, 2019 | Customer Experience

Providing Stellar Customer Service for a High-Growth Payments App

Providing Stellar Customer Service for a High-Growth Payments App

2018 Trend 5 - Artificial Intelligence (AI) and Customer Service

August 15, 2018 | automation

Do We Need A BPO Revolution?

August 7, 2018 | business management outsourcing

How to Create Epic Social Media Customer Service: Do You Have a Game Plan?

August 1, 2018 | social media

2018 Trend 4: Emojis Make Digital Conversations More Emotional, Expressive

Blog

2018 Trend 4: Emojis Make Digital Conversations More Emotional, Expressive

July 12, 2018 | business management outsourcing

Why Should You Consistently Check the Maturity of your Enterprise Information Security System?

Why Should You Consistently Check the Maturity of your Enterprise Information Security System?

July 9, 2018 | business process outsourcing

3 Ways Social Media Can Make (or Break) Your CX

Blog

3 Ways Social Media Can Make (or Break) Your CX

June 11, 2018

Creating Brand Distinction, Optimizing CX with Channel Management

May 9, 2018 | BPO

Driving Value Maximization with Cocreation Model

Driving Value Maximization with Cocreation Model

Ask the Experts: Predictions for the Future of Customer Experience

Ask the Experts: Predictions for the Future of Customer Experience

May 2, 2018 | BPO

HGS and Jamaica Bank Achieve Symmetry in CSAT, Growth

Financial

Improving Payroll Efficiency and Predictability to Support Growth

Driving Revenue through Customer Experience

How can we drive your customer experience results to the next level?

Let's Get Started

Campaign slider

How can you achieve HGS EPIC™ Social Care to drive real outcomes?

Find out why HFS Research named HGS a Thought Leader in their Top 10 report

Top Customer Experience Trends in 2019

Ebook: Accelerating the 360° Customer View: Data-Driven Approach to Hyper-Personalization