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2018 Trend 5 - Artificial Intelligence (AI) and Customer Service

August 15, 2018 | automation

Do We Need A BPO Revolution?

August 7, 2018 | business management outsourcing

How to Create Legendary Social Media Customer Service: Do You Have a Game Plan?

August 1, 2018 | social media

2018 Trend 4: Emojis Make Digital Conversations More Emotional, Expressive
Blog

2018 Trend 4: Emojis Make Digital Conversations More Emotional, Expressive

July 12, 2018 | business management outsourcing

Why Should You Consistently Check the Maturity of your Enterprise Information Security System?

Why Should You Consistently Check the Maturity of your Enterprise Information Security System?

July 9, 2018 | business process outsourcing

3 Ways Social Media Can Make (or Break) Your CX

3 Ways Social Media Can Make (or Break) Your CX

June 11, 2018

Creating Brand Distinction, Optimizing CX with Channel Management
Blog

Creating Brand Distinction, Optimizing CX with Channel Management

May 9, 2018 | BPO

Driving Value Maximization with Cocreation Model
Financial

Driving Value Maximization with Cocreation Model

HGS provided dedicated design and development resources to support the client’s RPA CoE

Ask the Experts: Predictions for the Future of Customer Experience
Blog

Ask the Experts: Predictions for the Future of Customer Experience

May 2, 2018 | BPO

Case Study
Financial

HGS and Jamaica Bank Achieve Symmetry in CSAT, Growth

Case Study
Financial

Improving Payroll Efficiency and Predictability to Support Growth

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