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Communicate with customers via multiple channels to address customer service, sales, and support.

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Run operations efficiently and cost-effectively by optimizing front and back office processes.

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Digital Transformation

With a strong competence in automation and analytics, achieve breakthrough digital transformation.

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Talking Transformation EPISODE 1: Today’s Digital Customer Experience: Realizing the Promise of Messaging and Bots

February 12, 2019 | Business transformation

Blog

HGS Roundtable: Top Customer Experience (CX) Trends in 2019

January 9, 2019 | Customer Experience

Providing Stellar Customer Service for a High-Growth Payments App

Providing Stellar Customer Service for a High-Growth Payments App

Blog

2018 Trend 5 - Artificial Intelligence (AI) and Customer Service

August 15, 2018 | automation

Blog

Do We Need A BPO Revolution?

August 7, 2018 | business management outsourcing

How to Create Epic Social Media Customer Service: Do You Have a Game Plan?

August 1, 2018 | social media

2018 Trend 4: Emojis Make Digital Conversations More Emotional, Expressive

Blog

2018 Trend 4: Emojis Make Digital Conversations More Emotional, Expressive

July 12, 2018 | business management outsourcing

Why Should You Consistently Check the Maturity of your Enterprise Information Security System?

Blog

Why Should You Consistently Check the Maturity of your Enterprise Information Security System?

July 9, 2018 | business process outsourcing

3 Ways Social Media Can Make (or Break) Your CX

Blog

3 Ways Social Media Can Make (or Break) Your CX

June 11, 2018

Creating Brand Distinction, Optimizing CX with Channel Management

May 9, 2018 | BPO

Driving Value Maximization with Cocreation Model

Driving Value Maximization with Cocreation Model

Ask the Experts: Predictions for the Future of Customer Experience

Blog

Ask the Experts: Predictions for the Future of Customer Experience

May 2, 2018 | BPO

Financial

HGS and Jamaica Bank Achieve Symmetry in CSAT, Growth

Financial

Improving Payroll Efficiency and Predictability to Support Growth

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