Smarter Automation: 3 Elements of Good Governance
December 4, 2019 | automation
Blog
Outsourcing in Jamaica: Your Questions, Answered
November 26, 2019 | business process management
Financial
Providing Scale, Talent to Support a High-Growth Payments App
OBJECTIVE In 2018, a mobile payments client was experiencing a critical phase of its
2018 Trend 5 - Artificial Intelligence (AI) and Customer Service
August 15, 2018 | automation
Do We Need A BPO Revolution?
August 7, 2018 | business management outsourcing
Blog
Blog
3 Ways Social Media Can Make (or Break) Your CX
June 11, 2018
Financial
HGS and Jamaica Bank Achieve Symmetry in CSAT, Growth
In late 2014, one of the leading financial groups in the Caribbean, was in growth mode,
