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Consumer Engagement Solutions

Optimize your consumer journey with solutions that will create memorable and effortless experiences.

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Business Process Optimization

Run operations efficiently and cost-effectively by optimizing front and back office processes.

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Digital Innovation

With a strong competence in automation and analytics, achieve breakthrough digital transformation.

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Industry Solutions

Automotive

Banking, Financial, And Insurance

Consumer Electronics And Technology

Consumer packaged Goods

Healthcare

Public Sector

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Trend 9: More Empowered Consumers Have Access to their Electronic Health Data

October 16, 2019 | Healthcare

Workers’ Compensation: Return-to-Work Focus to Drive Savings, TAT, and SLA Excellence

Healthcare

Delivering Innovation and $20 Million in Annual Savings for Casualty Third-Party Administrator

OBJECTIVE For more than a decade, global insurers have struggled to adapt to an

Blog

Social Determinants of Health and Impacting Highest-Need Populations: Your Questions, Answered

September 17, 2019 | Healthcare

Provider Database Management

Next Frontier in Healthcare Claims Automation

September 11, 2019 | Healthcare

HGS Jamaica Site Delivers Record Provider Satisfaction for Leading Health Insurer

Pre-Pay, Post-Pay, and Blended Payment Integrity: Prevention worth the Cure

August 28, 2019 | Healthcare

Pulse Check on Healthcare Delivery Transformation

July 31, 2019 | Healthcare

Spotlight Story

Pulse Check on Healthcare Delivery Transformation

Jamaica business process outsourcing

Jamaica Outsourcing Enhances CSAT: Here Are Two Key Ways

June 26, 2019 | business process outsourcing

Healthcare Provider Journey

3 Ways Collaborative Care Can Drive Better Outcomes

June 19, 2019 | Healthcare

Using Analytics to Improve Financial Recovery by 80% for Healthcare System Leader

3 Effective Ways to Enhance Customer Experience Using Cognitive and Analytics Solutions

May 22, 2019 | analytics

Volume-to-Value Shift Drives Surge in Demand for Revenue Cycle Management Outsourcing

May 1, 2019 | Healthcare

4 Ways Healthcare BPO Partnerships Deliver

April 3, 2019 | Healthcare

Five-Hospital Health System in Southeastern Pennsylvania

Five-Hospital Health System in Southeastern Pennsylvania

Blog

Provider Database Management: Getting it Right

February 20, 2019 | Healthcare

Managing High Risk Medicaid Population

Managing High Risk Medicaid Population: Success in Texas

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How can you achieve HGS EPIC™ Social Care to drive real outcomes?

Find out why HFS Research named HGS a Thought Leader in their Top 10 report

Top Customer Experience Trends in 2019

Ebook: Accelerating the 360° Customer View: Data-Driven Approach to Hyper-Personalization