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Communicate with customers via multiple channels to address customer service, sales, and support.

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Run operations efficiently and cost-effectively by optimizing front and back office processes.

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With a strong competence in automation and analytics, achieve breakthrough digital transformation.

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Managing High Risk Medicaid Population

Managing High Risk Medicaid Population: Success in Texas

Talking Transformation EPISODE 1: Today’s Digital Customer Experience: Realizing the Promise of Messaging and Bots

February 12, 2019 | Business transformation

Blog

Top Customer Experience Trends 2019, HGS Roundtable: Your Questions, Answered

January 30, 2019 | automation

Blog

Re-Engineer, Automate to Avoid Claims Errors

January 23, 2019 | Healthcare

Maximizing Value with RPA Innovation for a Major Payer’s Claims Processing

Maximizing Value with RPA Innovation for a Major Payer’s Claims Processing

Blog

HGS Roundtable: Top Customer Experience (CX) Trends in 2019

January 9, 2019 | Customer Experience

Blog

7 Trends that Will Define Healthcare in 2019

January 4, 2019 | Healthcare

Healthcare

HGS Population Health Management: Driving Better Outcomes for Providers and Patients

In the changing healthcare marketplace, technological efficiencies and strategic

Blog

Design Thinking as Disruption Enabler in Healthcare

December 19, 2018 | healthcare payer

Employing Clinical Process Outsourcing to Drive Down Medical Costs for Major Payer

Employing Clinical Process Outsourcing to Drive Down Medical Costs for Major Payer

Blog

Machine Learning Enables Payment Integrity to Drive Maximum Claims Cost Savings

November 27, 2018 | automation

Blog

Scaling, Sustaining Automation Success: Insights from Our Automation Experts

November 13, 2018 | automation

Blog

4 Elements of Effective PHM Campaigns

November 6, 2018 | Healthcare

Partnering for Better Outcomes

HGS Services for Healthcare Payers

3 Ways Health Plans Can Improve Risk Score Accuracy

September 25, 2018 | Healthcare

Blog

Checking in on the CX Industry Disrupters: RPA, AI, Blockchain

September 11, 2018 | robotic process automation

How Artificial Intelligence Can Transform Payment Integrity

September 5, 2018 | Healthcare

Reengineering and Innovating to Drive Dramatic Savings with HGS Payment Integrity

Reengineering and Innovating to Drive Dramatic Savings with HGS Payment Integrity

Healthcare

Driving $70 Million in Savings for a Workers' Comp Payer

Objective Today’s global insurers have, for more than a decade, been shifting strategy

Blog

Nurse Triage Lines: 3.0. Podcast with AxisPoint Health

August 22, 2018 | Healthcare

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