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Consumer Engagement Solutions

Optimize your consumer journey with solutions that will create memorable and effortless experiences.

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Business Process Optimization

Run operations efficiently and cost-effectively by optimizing front and back office processes.

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With a strong competence in automation and analytics, achieve breakthrough digital transformation.

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Partnering with Universities and Community to Deliver Exceptional Service for a Student Loans Company

customer journey

Consumer Journey: Improving Value One Interaction at a Time

April 10, 2019 | customer journey

Talking Transformation EPISODE 1: Today’s Digital Customer Experience: Realizing the Promise of Messaging and Bots

February 12, 2019 | Business transformation

Blog

Offshoring Remains A Powerful Business Strategy

February 7, 2019 | business process management

HGS Roundtable: Top Customer Experience (CX) Trends in 2019

January 9, 2019 | Customer Experience

Customer Service

Blog

How Can Customer Service Add Value and Create Sales?

October 31, 2018 | customer care

Blog

Modern Outsourcing Is Driven By Insight And Partnership – Not Cost!

October 11, 2018 | business process outsourcing

Creating a Legendary Social Media CX Strategy

Blog

Creating an Epic Social Media CX Strategy

October 1, 2018 | social media

Blog

WhatsApp: Have You Considered the CX Benefits?

August 30, 2018 | mobile apps

2018 Trend 5 - Artificial Intelligence (AI) and Customer Service

August 15, 2018 | automation

Do We Need A BPO Revolution?

August 7, 2018 | business management outsourcing

How to Create Epic Social Media Customer Service: Do You Have a Game Plan?

August 1, 2018 | social media

Blog

Can Companies Continue To Price Services Using FTE and Headcount?

July 25, 2018 | business process outsourcing

2018 Trend 4: Emojis Make Digital Conversations More Emotional, Expressive

2018 Trend 4: Emojis Make Digital Conversations More Emotional, Expressive

July 12, 2018 | business management outsourcing

Why Should You Consistently Check the Maturity of your Enterprise Information Security System?

Why Should You Consistently Check the Maturity of your Enterprise Information Security System?

July 9, 2018 | business process outsourcing

3 Ways Social Media Can Make (or Break) Your CX

3 Ways Social Media Can Make (or Break) Your CX

June 11, 2018

How Government Can Better Embrace Digital Customer Service Channels

How Government Can Better Embrace Digital Customer Service Channels

May 21, 2018 | public sector

Creating Brand Distinction, Optimizing CX with Channel Management

May 9, 2018 | BPO

Ask the Experts: Predictions for the Future of Customer Experience

Ask the Experts: Predictions for the Future of Customer Experience

May 2, 2018 | BPO

What Is Good Customer Service? Start with Answers to 5 Questions

Blog

What Is Good Customer Service? Start with Answers to 5 Questions

April 25, 2018 | BPO

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How can you achieve HGS EPIC™ Social Care to drive real outcomes?

Find out why HFS Research named HGS a Thought Leader in their Top 10 report

Top Customer Experience Trends in 2019

Ebook: Accelerating the 360° Customer View: Data-Driven Approach to Hyper-Personalization