Resources | TeamHGS

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What We Do

Consumer Engagement Solutions

Optimize your consumer journey with solutions that will create memorable and effortless experiences.

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Business Process Optimization

Run operations efficiently and cost-effectively by optimizing front and back office processes.

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Digital Innovation

With a strong competence in automation and analytics, achieve breakthrough digital transformation.

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Industry Solutions

Automotive

Banking, Financial, And Insurance

Consumer Electronics And Technology

Consumer packaged Goods

Healthcare

Public Sector

Retail

Telecom

Travel And Hospitality
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News & Resources
Why HGS
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Blog

20/20 Vision: 9 Trends at the Heart of Tomorrow’s Healthcare

January 6, 2020 | Healthcare

Partnering with Universities and Community to Deliver Service

Partnering with Universities and Community to Deliver Exceptional Service for a Student Loans Company

customer journey

Blog

Consumer Journey: Improving Value One Interaction at a Time

April 10, 2019 | customer journey

Blog

Talking Transformation EPISODE 1: Today’s Digital Customer Experience: Realizing the Promise of Messaging and Bots

February 12, 2019 | Business transformation

Blog

Offshoring Remains A Powerful Business Strategy

February 7, 2019 | business process management

Blog

HGS Roundtable: Top Customer Experience (CX) Trends in 2019

January 9, 2019 | Customer Experience

Customer Service

Blog

How Can Customer Service Add Value and Create Sales?

October 31, 2018 | customer care

Blog

Modern Outsourcing Is Driven By Insight And Partnership – Not Cost!

October 11, 2018 | business process outsourcing

Creating a Legendary Social Media CX Strategy

Blog

Creating an Epic Social Media CX Strategy

October 1, 2018 | social media

Blog

WhatsApp: Have You Considered the CX Benefits?

August 30, 2018 | mobile apps

Blog

2018 Trend 5 - Artificial Intelligence (AI) and Customer Service

August 15, 2018 | automation

Blog

Do We Need A BPO Revolution?

August 7, 2018 | business management outsourcing

Blog

How to Create Epic Social Media Customer Service: Do You Have a Game Plan?

August 1, 2018 | social media

Blog

Can Companies Continue To Price Services Using FTE and Headcount?

July 25, 2018 | business process outsourcing

2018 Trend 4: Emojis Make Digital Conversations More Emotional, Expressive

Blog

2018 Trend 4: Emojis Make Digital Conversations More Emotional, Expressive

July 12, 2018 | business management outsourcing

Why Should You Consistently Check the Maturity of your Enterprise Information Security System?

Blog

Why Should You Consistently Check the Maturity of your Enterprise Information Security System?

July 9, 2018 | business process outsourcing

3 Ways Social Media Can Make (or Break) Your CX

Blog

3 Ways Social Media Can Make (or Break) Your CX

June 11, 2018

How Government Can Better Embrace Digital Customer Service Channels

Blog

How Government Can Better Embrace Digital Customer Service Channels

May 21, 2018 | public sector

Blog

Creating Brand Distinction, Optimizing CX with Channel Management

May 9, 2018 | BPO

Ask the Experts: Predictions for the Future of Customer Experience

Blog

Ask the Experts: Predictions for the Future of Customer Experience

May 2, 2018 | BPO

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20/20 Vision: 9 Trends at the Heart of Tomorrow's Healthcare

The Top 10 Customer Experience Trends of 2020

CX Trends 2020: The State of the Industry

Is your social media team protecting your brand?