Telecom
Reducing Churn, Generating Revenue for a Major North American Telecom Company
In 2008, a North American telecom leader needed a new strategy designed to achieve
Blog
Blog
Remote Is on the Rise: Embracing Work@Home
December 12, 2018 | work culture
Telecom
In-depth Voice of Customer Analytics and Increased Conversion Rate for a Major Indian Telecom Giant
Objective There are numerous telecom service providers in India, and each player offers
Blog
Trend 7: Smart Bots&Brains™ Strategy Is at the Heart of CX Transformation
October 17, 2018 | DigiCX
Blog
Creating an Epic Social Media CX Strategy
October 1, 2018 | social media
Blog
To Chatbot or Not to Chatbot? The Conversation Continues
September 14, 2018 | chatbot
Blog
WhatsApp: Have You Considered the CX Benefits?
August 30, 2018 | mobile apps
Blog
2018 Trend 5 - Artificial Intelligence (AI) and Customer Service
August 15, 2018 | automation
Blog
Do We Need A BPO Revolution?
August 7, 2018 | business management outsourcing
I See You: Staging Better CX, Using Video
June 20, 2018 | BPO
Blog
3 Ways Social Media Can Make (or Break) Your CX
June 11, 2018
What Is Omnichannel CRM?
May 17, 2018 | omnichannel
Blog
Blog
