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Consumer Engagement Solutions

Optimize your consumer journey with solutions that will create memorable and effortless experiences.

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Business Process Optimization

Run operations efficiently and cost-effectively by optimizing front and back office processes.

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Digital Innovation

With a strong competence in automation and analytics, achieve breakthrough digital transformation.

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How Can You Hyper-Personalize Customer Experience?

July 24, 2019 | analytics

Partnership Evolution Driving Vendor of Choice Value with Stellar Retention, Quality

Telecom

Partnership Evolution Driving Vendor of Choice Value with Stellar Retention, Quality

The India telecom marketplace is highly competitive, with leading players challenged to

customer journey

Consumer Journey: Improving Value One Interaction at a Time

April 10, 2019 | customer journey

Significant Cost Savings and Retention for a Leading Telecom Provider

Significant Cost Savings and Retention for a Leading Telecom Provider

Talking Transformation EPISODE 1: Today’s Digital Customer Experience: Realizing the Promise of Messaging and Bots

February 12, 2019 | Business transformation

Reducing Churn, Generating Revenue for a Major North American Telecom Company

HGS Roundtable: Top Customer Experience (CX) Trends in 2019

January 9, 2019 | Customer Experience

Remote Is on the Rise: Embracing Work@Home

December 12, 2018 | work culture

In-depth Voice of Customer Analytics and Increased Conversion Rate for a Major Indian Telecom Giant

In-depth Voice of Customer Analytics and Increased Conversion Rate for a Major Indian Telecom Giant

Trend 7: Smart Bots&Brains™ Strategy Is at the Heart of CX Transformation

Trend 7: Smart Bots&Brains™ Strategy Is at the Heart of CX Transformation

October 17, 2018 | DigiCX

How Are Messaging Solutions Transforming CX? Our Messaging Expert Shares Insights

October 10, 2018 | digital channels

Creating a Legendary Social Media CX Strategy

Creating an Epic Social Media CX Strategy

October 1, 2018 | social media

Blog

To Chatbot or Not to Chatbot? The Conversation Continues

September 14, 2018 | chatbot

WhatsApp: Have You Considered the CX Benefits?

August 30, 2018 | mobile apps

2018 Trend 5 - Artificial Intelligence (AI) and Customer Service

August 15, 2018 | automation

Do We Need A BPO Revolution?

August 7, 2018 | business management outsourcing

How to Create Epic Social Media Customer Service: Do You Have a Game Plan?

August 1, 2018 | social media

2018 Trend 4: Emojis Make Digital Conversations More Emotional, Expressive

2018 Trend 4: Emojis Make Digital Conversations More Emotional, Expressive

July 12, 2018 | business management outsourcing

Why Should You Consistently Check the Maturity of your Enterprise Information Security System?

Blog

Why Should You Consistently Check the Maturity of your Enterprise Information Security System?

July 9, 2018 | business process outsourcing

I See You, Staging Better CX, Using Video

Blog

I See You: Staging Better CX, Using Video

June 20, 2018 | BPO

How can we drive your customer experience results to the next level?

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How can you achieve HGS EPIC™ Social Care to drive real outcomes?

Find out why HFS Research named HGS a Thought Leader in their Top 10 report

Top Customer Experience Trends in 2019

Ebook: Accelerating the 360° Customer View: Data-Driven Approach to Hyper-Personalization