Social media customer service has been around for longer than a decade. Most brands have mastered how to respond to customers, but now it’s time to take your service to the next level and create legendary social media care.
In this webinar we will discuss how to:
- Achieve fast response times
- Use AI to weed out non-actionable posts
- Use automation to route the right posts to the right team members
- Train agents to spot a post that is a brand crisis waiting to happen
- Tap into the creative brand voice
- Decode the voice of the customer in the social media space