Apple Business Chat, WhatsApp, and Facebook Messenger are just a few of the ways businesses are starting to communicate with customers in apps they’re already using.
Learn more about how to make the most of these newer channels to create a seamless customer experience that improves CSAT and retention.
- Overview of messaging apps
- Tips for getting started
- Strategies for optimizing service in this channel
- Advice on integrating chatbots and humans in your messaging strategy