Newsroom Overview

Newsroom Overview

  • Partha DeSarkar, CEO, HGS speaks to ET Now on the company’s growth story

    23rd March, 2017 | Online
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  • HGS ranked amongst Dalal Street Investment Journal’s 150 Wealth Creators

    10th March, 2017 | Online
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  • Yashwinee GK, CIO, HGS shares here views on digital transformation with ET CIO

    09th March, 2017 | Online

    In an interview with ETCIO.com, Yashwinee GK, Chief Information Officer – Hinduja Global Solutions, discusses how SMAC technologies create competitive advantages. Further, she talks on how they crunch data using regression techniques and arrive at predictive and prescriptive analysis for consumer and operational data.

    Q. In this digital era, how is the role of an IT leader of an organization impacting? What technologies are you adopting to stay updated?

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  • Listening, the HGSi way

    09th March, 2017 | online
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Spotlight Stories

  • Three Ways The Cloud Opens Horizons For Better CX

    Online

    By Subramanya C, Chief Technology Officer, HGS

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Video Overview

Automation to Help Get the Right Answer Fast

Automation to Help Get the Right Answer Fast

DigiCX Introduction

DigiCX: Service is a Two-Way Conversation

DigiCX: Personalized Connections for a Luxury Brand Experience

DigiCX: High Empathy Customer Support

DigiCX: High Empathy Customer Support

HGS’s Digital Natural Assist help your customers to help themselves

Who is HGS?

Who is HGS?

Customer Experience as a competitive advantage

Customer Experience as a competitive advantage

Robotic Process Automation driving cost simplification & reducing time

Leveraging analytics to drive customer retention & improve agent performance

Leveraging analytics to drive customer retention & improve agent performance

Analytics to drive retention and individual development

Visionary approach to a Unified Customer Interaction Strategy

HGS helps save lives

Optimize each touch-point along the customer journey with HGS

Customer self-service starts with knowing the customer

Building a brand online is critical to compete