Newsroom Overview

Newsroom Overview

  • Nine Reasons You Really Want to Outsource Workers’ Comp Management

    19th January, 2018 | Online

    by Daniel A. Schulte, Senior Vice President of Healthcare at HGS

    Workers’ compensation is a wonderful safety net for employees and employers. For many healthcare providers, however, workers’ comp claims processing is anything but simple. While all hospitals and practices deal with claims processing as part of their everyday workflow, workers’ comp claims present uniquely complex challenges that can lead to high rates of denials and unpaid reimbursement for services rendered.

    Read more Share
     
  • Reinventing the Customer Service Model Using Bots and Brains

    16th January, 2018 | Online
    By Lauren Kindzierski, VP, Solutions and Capabilities, HGS  Read more Share
     
  • HGS Partners with Inbenta to Enhance Customer Experience Solutions with AI Enablement of Bots & Brains™

    09th January, 2018 | Chicago, USA

    Hinduja Global Solutions (HGS), (listed on NSE & BSE in India) a global leader in customer experience (CX), today announced an innovative partnership with Inbenta, the natural language processing and artificial intelligence (AI) company. This partnership will enhance HGS’s CX offerings for customers by providing a more efficient and seamless omnichannel integration of the HGS Bots & Brains approach to deliver smart two-way conversations that help consumers get to the right answer, fast.

    Read more Share
     
  • Is BPO The Solution To Patient Contact Center Modernization?

    02nd January, 2018 | Online

    By Anand Natampalli, vice president, global business development, HGS

    Contact centers were created to manage many of the administrative tasks associated with patient management, such as scheduling or re-scheduling appointments, accessing lab results or referral requests. This system allowed patients to engage with their provider organization without adversely impacting the top-of-license work of clinicians.

    Read more Share
     

Spotlight Stories

  • HGS DigiCX® Driving Digital Transformation in Customer Experience

    Online
    Yashwini GK talks about HGS driving a new digital customer experience standard across industries, The Unified Customer Engagement Strategy. – " Ultimately a great customer experience system complements the overall business objectives of an enterprise. At HGS we understand these opportunities and develop solutions that are contextual and profitable."
    Read more  
     

HGS Updates

Sign up to receive company updates and releases by email or news feed.

Video Overview

HGS Military Outreach

HGS Military Outreach

HGS as the Center of Excellence for Automated Enterprise

HGS Voice Center of Excellence in India

HGS Voice Center of Excellence in India

HGS Health Center of Excellence in India

HGS Health Center of Excellence in India

Automation to Help Get the Right Answer Fast

Automation to Help Get the Right Answer Fast

DigiCX Introduction

DigiCX: Service is a Two-Way Conversation

DigiCX: Personalized Connections for a Luxury Brand Experience

DigiCX: High Empathy Customer Support

DigiCX: High Empathy Customer Support

HGS’s Digital Natural Assist help your customers to help themselves

Who is HGS?

Customer Experience as a competitive advantage

Customer Experience as a competitive advantage

Robotic Process Automation driving cost simplification & reducing time

Leveraging analytics to drive customer retention & improve agent performance

Leveraging analytics to drive customer retention & improve agent performance

Analytics to drive retention and individual development

Visionary approach to a Unified Customer Interaction Strategy

HGS helps save lives

Optimize each touch-point along the customer journey with HGS

Customer self-service starts with knowing the customer

Building a brand online is critical to compete