Newsroom Overview

Newsroom Overview

  • Building Empathy into Your Voice Call Center

    16th April, 2018 | Online

    Insight by Ross Duff, Vice President, Operations, HGS

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  • HGS completes acquisition of majority stake in Element Solutions

    04th April, 2018 | Bangalore

    Hinduja Global Solutions Limited (HGS) (Listed on NSE & BSE, India), announced that its subsidiary Hinduja Global Solutions UK Limited has today completed the acquisition of 57 percent equity stake in Element Solutions LLC, USA, a digital consulting services company, for a consideration of US$ 5 million. 

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  • HGS closes acquisition of AxisPoint Health

    03rd April, 2018 | Bangalore

    Hinduja Global Solutions Limited (HGS) (Listed on NSE & BSE, India), announced that its subsidiary, HGS Population Health LLC, USA, has today completed the acquisition of CMH Services Subsidiary LLC, USA, operating under the trade name of AxisPoint Health, a leading population health management company.

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  • HGS acquires majority stake in Element Solutions

    29th March, 2018 | Bangalore

    Hinduja Global Solutions Limited (HGS) (Listed on NSE & BSE, India), announced that its subsidiary Hinduja Global Solutions UK Limited has today entered into a definitive agreement to acquire 57 percent equity stake in Element Solutions LLC, USA, a digital consulting services company, for a consideration of US$ 5 million. The transaction is expected to close in the next 15 days.

     

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Spotlight Stories

  • HGS DigiCX® Driving Digital Transformation in Customer Experience

    Online
    Yashwini GK talks about HGS driving a new digital customer experience standard across industries, The Unified Customer Engagement Strategy. – " Ultimately a great customer experience system complements the overall business objectives of an enterprise. At HGS we understand these opportunities and develop solutions that are contextual and profitable."
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Video Overview

HGS Military Outreach

HGS Military Outreach

HGS as the Center of Excellence for Automated Enterprise

HGS Voice Center of Excellence in India

HGS Voice Center of Excellence in India

HGS Health Center of Excellence in India

HGS Health Center of Excellence in India

Automation to Help Get the Right Answer Fast

Automation to Help Get the Right Answer Fast

DigiCX Introduction

DigiCX: Service is a Two-Way Conversation

DigiCX: Personalized Connections for a Luxury Brand Experience

DigiCX: High Empathy Customer Support

DigiCX: High Empathy Customer Support

HGS’s Digital Natural Assist help your customers to help themselves

Who is HGS?

Customer Experience as a competitive advantage

Customer Experience as a competitive advantage

Robotic Process Automation driving cost simplification & reducing time

Leveraging analytics to drive customer retention & improve agent performance

Leveraging analytics to drive customer retention & improve agent performance

Analytics to drive retention and individual development

Visionary approach to a Unified Customer Interaction Strategy

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Optimize each touch-point along the customer journey with HGS

Customer self-service starts with knowing the customer

Building a brand online is critical to compete