Newsroom Overview

Newsroom Overview

  • Success is defined by our ability to connect with people, says Hinduja Global Solutions CEO Partha Desarkar

    23rd June, 2017 | Online

    My first 100 days at work 

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  • Workspace closer to nature

    15th June, 2017 | Online

    In this highly digitised work environment, as the dynamics of working 9-to-5 undergo a massive transformation, so do corporate workspaces. To keep a globalised workforce forever motivated and productive, corporates are refurbishing offices and campuses. It’s no longer about merely adding facilities like multiplex theatres, bowling alleys, swimming pools, gyms, cricket pitches and 5-star canteens. It’s more about incorporating elements primarily inspired by nature to boost energy, motivation and employee engagement levels, while keeping attrition in check.

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  • Enhancing CX the way forward for India’s Telecom sector

    14th June, 2017 | Online

    By Ramesh Gopalan, President – Healthcare and India Business, Hinduja Global Solutions

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  • Maximize the value of customer experience with social CRM

    09th June, 2017 | Online

    By Sachin Karweer, Business Head - HGS Interactive

    The new millennium witnessed new leaps in technology that transformed the dynamics of customer expectations as we knew them. It was in this time of great evolution that we saw Social CRM being born out of the integration of social media and traditional customer relationship management (CRM). Today, Social CRM is considered the next frontier for brands that want to utilize the power of social interactions to be where their customers are and engage with them.

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Spotlight Stories

  • Three Ways The Cloud Opens Horizons For Better CX

    Online

    By Subramanya C, Chief Technology Officer, HGS

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Automation to Help Get the Right Answer Fast

Automation to Help Get the Right Answer Fast

DigiCX Introduction

DigiCX: Service is a Two-Way Conversation

DigiCX: Personalized Connections for a Luxury Brand Experience

DigiCX: High Empathy Customer Support

DigiCX: High Empathy Customer Support

HGS’s Digital Natural Assist help your customers to help themselves

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Who is HGS?

Customer Experience as a competitive advantage

Customer Experience as a competitive advantage

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Leveraging analytics to drive customer retention & improve agent performance

Analytics to drive retention and individual development

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