Newsroom Overview

Newsroom Overview

  • HGS Partners with Inbenta to Enhance Customer Experience Solutions with AI Enablement of Bots & Brains™

    09th January, 2018 | Chicago, USA

    Hinduja Global Solutions (HGS), (listed on NSE & BSE in India) a global leader in customer experience (CX), today announced an innovative partnership with Inbenta, the natural language processing and artificial intelligence (AI) company. This partnership will enhance HGS’s CX offerings for customers by providing a more efficient and seamless omnichannel integration of the HGS Bots & Brains approach to deliver smart two-way conversations that help consumers get to the right answer, fast.

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  • Is BPO The Solution To Patient Contact Center Modernization?

    02nd January, 2018 | Online

    By Anand Natampalli, vice president, global business development, HGS

    Contact centers were created to manage many of the administrative tasks associated with patient management, such as scheduling or re-scheduling appointments, accessing lab results or referral requests. This system allowed patients to engage with their provider organization without adversely impacting the top-of-license work of clinicians.

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  • ISG Identified HGS As A Rising Star

    28th December, 2017 | Online
    U.S. enterprises increasingly prefer onshore or nearshore service delivery from their contact center service providers, and providers are responding by expanding their capabilities in the U.S., including embracing digital technologies to enhance the customer experience, a new report from Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, has found. Read more Read more Share
     
  • The Integration Of Marketing And Customer Experience

    20th December, 2017 | Online
    For years, many marketers have focused on adding new customers with methods like social media, content and outbound interruption. Interestingly, the cyclical marketing winds of change are bringing a revitalized focus on existing customers. Read more Share
     

Spotlight Stories

  • HGS DigiCX® Driving Digital Transformation in Customer Experience

    Online
    Yashwini GK talks about HGS driving a new digital customer experience standard across industries, The Unified Customer Engagement Strategy. – " Ultimately a great customer experience system complements the overall business objectives of an enterprise. At HGS we understand these opportunities and develop solutions that are contextual and profitable."
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