Hinduja Global Solutions (HGS), (listed on NSE & BSE in India) a global leader in customer experience (CX), today announced an innovative partnership with Inbenta, the natural language processing and artificial intelligence (AI) company. This partnership will enhance HGS’s CX offerings for customers by providing a more efficient and seamless omnichannel integration of the HGS Bots & Brains approach to deliver smart two-way conversations that help consumers get to the right answer, fast.Read more
By Anand Natampalli, vice president, global business development, HGS
Contact centers were created to manage many of the administrative tasks associated with patient management, such as scheduling or re-scheduling appointments, accessing lab results or referral requests. This system allowed patients to engage with their provider organization without adversely impacting the top-of-license work of clinicians.Read more
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