Newsroom Overview

Newsroom Overview

  • How Contact Centers Impact Patient Experience

    18th September, 2017 | Online

    By Donna Martin, senior vice president, Global Health Services, at Hinduja Global Solutions (HGS)

    Hospitals and healthcare organizations are competing more fiercely to gain and retain patients’ business. And first impressions are critical. That’s why a modernized patient contact center is critical both for differentiating your organization from the competition and for preventing revenue leakage.

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  • HGS expands presence in Indore with second delivery center

    12th September, 2017 | Indore

    Hires 350 customer support professionals since July, 2017  

    Hinduja Global Solutions Limited (HGS) (Listed on NSE & BSE, India), today announced that it has strengthened its presence in Indore by setting up a second delivery center here.

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  • 4 Ways To Improve Payer-Provider Data Management

    01st September, 2017 | online

    By Krithika Srivats, Senior Director, Health/Clinical Center of Excellence at Hinduja, Global Solutions (HGS)

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  • Why Manual Processes Are A Barrier To Payer-Provider Collaboration

    25th August, 2017 | Online

    As payers and providers seek to uncover collaborative opportunities in an industry increasingly shifting toward patient-centric healthcare and value-driven outcomes, it’s critical to examine the most significant barriers to improved partnerships.

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Spotlight Stories

  • HGS DigiCX® Driving Digital Transformation in Customer Experience

    Online
    Yashwini GK talks about HGS driving a new digital customer experience standard across industries, The Unified Customer Engagement Strategy. – " Ultimately a great customer experience system complements the overall business objectives of an enterprise. At HGS we understand these opportunities and develop solutions that are contextual and profitable."
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Video Overview

HGS Voice Center of Excellence in India

HGS Voice Center of Excellence in India

HGS Health Center of Excellence in India

HGS Health Center of Excellence in India

Automation to Help Get the Right Answer Fast

Automation to Help Get the Right Answer Fast

DigiCX Introduction

DigiCX: Service is a Two-Way Conversation

DigiCX: Personalized Connections for a Luxury Brand Experience

DigiCX: High Empathy Customer Support

DigiCX: High Empathy Customer Support

HGS’s Digital Natural Assist help your customers to help themselves

Who is HGS?

Customer Experience as a competitive advantage

Customer Experience as a competitive advantage

Robotic Process Automation driving cost simplification & reducing time

Leveraging analytics to drive customer retention & improve agent performance

Leveraging analytics to drive customer retention & improve agent performance

Analytics to drive retention and individual development

Visionary approach to a Unified Customer Interaction Strategy

HGS helps save lives

Optimize each touch-point along the customer journey with HGS

Customer self-service starts with knowing the customer

Building a brand online is critical to compete