Date: 25th April, 2018
2018-04-25 13:00
Venue: Online Online Online

Digital disruption has already revolutionized industries across the globe, and the customer service industry is no exception. At the current rate, digital is expected to overtake voice in 2018. Is your contact center ready? Join HGS VP of Solutions and Capabilities Lauren Kindzierski together with special guest John Gibney, Senior Customer Service Manager, Jarden Customer Solutions as they cover:

  • Tips for getting started on the digital transformation journey
  • Best practices for measuring digital success
  • Lessons learnt from biots and AI integration
  • Determining whether channel guidance or channel preference is the right framework
  • Strategies for implementing and improving text message customer service Register now
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Date: 23rd May, 2018
2018-05-23 11:45
Venue: The 5-Star Landmark London Hotel, 222 Marylebone Rd, Marylebone, London NW1 6JQ The 5-Star Landmark London Hotel, 222 Marylebone Rd, Marylebone, London NW1 6JQ The 5-Star Landmark London Hotel, 222 Marylebone Rd, Marylebone, London NW1 6JQ

Success in any business today relies on putting customers before anything else, with Danone Nutricia being a leading example. Danone’s customer service department provides support to parents during the first 1000 days of a baby’s life. The team of dedicated midwives, nutritionists and customer experience professionals demonstrates Danone’s brand commitments to consumers across the country. At this event learn how to…

  • Recruit for CX success by employing the right people for your brand.
  • Roll-out digital channel success based on customer demographics and feedback. At Danone, WhatsApp now accounts for 60% of all inbound contact!!
  • Deliver the WOW factor through your contact centre, with real-life examples at Danone.
  • Build relationships with customers to achieve the highest levels of brand advocacy. Danone's NPS score is double the industry standard.
  • Continuously innovate and change to improve the customer experience.

Click here to register.

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Date: 24th May, 2018
2018-05-24 11:45
Venue: QEII Centre, London QEII Centre, London QEII Centre, London

HGS is a proud partner of Digital Government 2018.

Whether you are looking to overcome challenges related to fulfilling the Government Transformation Strategy, want to identify potential areas of collaboration or enhance the public's experience of interacting with services online; Digital Government 2018 is your opportunity to network and share best practice with industry leaders.

HGS is one of a select few suppliers on the Crown Commercial Framework with the experience and expertise to support Government with it's digital transformation strategy.

For more information, please contact Rob Irons, Head of Public Sector at HGS -

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Date: 11th June, 2018 to 13th June, 2018
2018-06-11 (All day)
Venue: Dublin, Ireland Dublin, Ireland Dublin, Ireland
This event is a hub of ideas, inspiration, and industry connections for customer service and customer contact executives who strive to innovate the customer experience. Customer Contact East will prepare you for the future of customer care by providing pragmatic real world experiences, insight, best practices and tools for embracing and accelerating digital transformation. Click here to know more. 
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