Automating to Transform the Customer Experience
Date: 20th April, 2017
2017-04-20 13:00
Venue: Online Online Online

In 2017, we’re seeing collaboration between man and machine to deliver the next generation of CX. 
Join HGS Global Head of DigiCX, Marketing, Strategy and Growth, Chris Lord as he describes how to use a design thinking approach to create sustainable value by:

  • Focusing on channel guidance rather than channel choice
  • BOTS and brains seamlessly collaborating in digital conversations
  • Reducing customer effort with context, including photos
  • Creating the Automated Enterprise

Register Now!

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13th Annual Customer Contact, East: A Frost & Sullivan Executive MindXchange
Date: 23rd April, 2017 to 26th April, 2017
2017-04-23 09:00
Venue: Fort Lauderdale, FL Fort Lauderdale, FL Fort Lauderdale, FL

HGS will be participating in the upcoming 13th Annual Customer Contact, East: A Frost & Sullivan Executive MindXchange, April 23 - 26, 2017 at the Fort Lauderdale Marriott Harbor Beach Resort & Spa, Fort Lauderdale, FL. Come join us and dozens of your colleagues as we generate ideas & develop roadmaps to ensure our organizations are not left behind during this age of digital transformation. HGS SVP of Solutions and Capabilities Parishit Kalra will facilitate an interactive Best Practice Session on “Moving the Needle: Driving Strategy via Voice of the Customer “ on Tuesday April 25 @ 4:30. Use code hgs500 for our customer preferred pricing.  Click here for details and to register now. See you there!

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6th Annual Customer Experience Strategies Summit
Date: 26th April, 2017 to 27th April, 2017
2017-04-26 09:00
Venue: Toronto, Canada Toronto, Canada Toronto, Canada

Canada’s largest customer experience summit, with 20+ award winners is designed for CX executives looking to create transformational experiences that increase profitability across the entire customer journey. This summit will provide attendees with exclusive access to state of the art information, unavailable elsewhere! Join one of North America’s largest and most informative Customer Experience summits for the most up to date content. At 9:00 am April 27, Chris Lord, Global Head of Growth, Strategy, and Marketing at HGS will describe “How to Transform Traditional CX Approaches with Design Thinking and Clear Outcomes in Mind.”

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Text Message Customer Service
Date: 13th June, 2017
2017-06-13 14:00
Venue: Online Online Online

Consumers have become “rewired” mentally and emotionally to their smartphones and tablet devices, which have caused them to increasingly abandon traditional customer support channels in favor of digital and self-serve options. Allowing your consumers to text your customer care team is a giant leap forward in meeting their digital and mobile expectations. 

This webinar will discuss all of the elements needed to successfully launch text message customer service.

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