As customer experience expectations grow, and as outsourcing options matures, so should your location strategy. Automation and customer experience mandates as well as currency fluctuations, attrition, quality concerns, and inflation are driving organizations to revisit traditional contact center locations. In this webinar, we will unpack some of the latest industry research on key global hotspots as well as insights on balancing Bots and Brains with your locations strategy. This webinar is ideal for executives seeking to:
HFMA Region 9's seven chapters serve over 4,000 member healthcare professionals in Arkansas, Louisiana, Mississippi, Oklahoma, and Texas. With up to 20 available CPE credits and a top-flight agenda of education topics presented by industry experts and senior healthcare executives, this has been a premiere opportunity since 2003 to network, learn, and enhance your professional credentials.
The 2016 conference was a tremendous success with over 500 attendees and a total of 1350 CPE credits issued. To view the conference program, click here.