Are you measuring the right metrics to achieve your business objectives?
This webinar will describe how to move from reactive data and tactical operations management to proactive data and strategic management by aligning your analytics framework to your business need.
At the Customer Response Summit you will find a laser focused discussions for customer experience leaders, sessions designed to promote candid conversations and one-to-one engagement with industry peers. This is an exclusive event open to Corporate Brands and Sponsoring Business partners only to ensure a passionate, diverse group of senior executives are present to share and learn best practices for customer service excellence, with their peers.
The Customer Contact Exchange is the go-to meeting for C-level & VPs/Directors of Customer Services, Contact, Experience and Operations from Fortune 500 companies to share best practices and improve the future of customer contact. The Exchange is put together by customer service executives to design an agenda that is tailor made for decisions makers within the customer contact field.
This event is a hub of ideas, inspiration, and industry connections for customer service and customer contact executives who have an eye on innovating the customer experience. Customer Contact West will prepare you for the future of customer care by providing pragmatic real world experiences, insight, best practices, and tools for embracing an accelerating digital transformation.