Date: 19th September, 2017 to 21st September, 2017
2017-09-19 00:45
Venue: Chicago, IL Chicago, IL Chicago, IL
At the Customer Response Summit you will find a laser focused discussions for customer experience leaders, sessions designed to promote candid conversations and one-to-one engagement with industry peers. This is an exclusive event open to Corporate Brands and Sponsoring Business partners only to ensure a passionate, diverse group of senior executives are present to share and learn best practices for customer service excellence, with their peers. 
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How to Choose the Best CX Option for your Business
Date: 04th October, 2017
2017-10-04 11:00
Venue: Online Online Online

As customer experience expectations grow, and as outsourcing options matures, so should your location strategy. Automation and customer experience mandates as well as currency fluctuations, attrition, quality concerns, and inflation are driving organizations to revisit traditional contact center locations. In this webinar, we will unpack some of the latest industry research on key global hotspots as well as insights on balancing Bots and Brains with your locations strategy. This webinar is ideal for executives seeking to:

  • Ensure their location strategy is current given the disruptive impact of automation and bots.
  • Reduce cost of service while improving the quality of the customer experience (CX) and the positive business impact CX makes.
  • Simplify blended location approaches to outsourcing, seeking to reduce the number of locations and ensure ongoing success through better governance and accountability.
  • Learn if offshoring or nearshoring is the right strategy.
  • Build a plan for growing domestic English and Spanish support.
  • Mitigate risk by understanding proven success factors


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Date: 12th October, 2017 to 13th October, 2017
2017-10-12 01:00
Venue: Miami, Florida Miami, Florida Miami, Florida
The Customer Contact Exchange is the go-to meeting for C-level & VPs/Directors of Customer Services, Contact, Experience and Operations from Fortune 500 companies to share best practices and improve the future of customer contact.  The Exchange is put together by customer service executives to design an agenda that is tailor made for decisions makers within the customer contact field. 
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Date: 15th October, 2017 to 18th October, 2017
2017-10-15 00:45
Venue: Huntington Beach, CA Huntington Beach, CA Huntington Beach, CA
This event is a hub of ideas, inspiration, and industry connections for customer service and customer contact executives who have an eye on innovating the customer experience. Customer Contact West will prepare you for the future of customer care by providing pragmatic real world experiences, insight, best practices, and tools for embracing an accelerating digital transformation.
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SOCAP's 2017 Annual Conference
Date: 22nd October, 2017 to 25th October, 2017
2017-10-22 09:00
Venue: San Diego, California San Diego, California San Diego, California
This year's conference theme, Moving at the Speed of Innovation, will help customer care professionals explore effective strategies, key trends and useful tools for staying ahead of the curve in today's fast-paced, fast-changing consumer industry. Delve into relevant and timely discussions that will help you discover:
  • Strategies That Work - What effective strategies can companies implement to plan and build for the future?
  • The Consumer as Influencer - How do consumer expectations influence innovation?
  • Protecting the Consumer/Managing Risks - What privacy issues arise from embarking on digital innovation/transformation and how can companies protect themselves and their consumers?
  • Digital Channels & Tools to Maximize Innovation - What digital channels are most effective to manage innovation?
Don't miss your chance to participate in interactive sessions, learn from industry peers and experts and gain critical consumer insights to align your business strategy with customer needs.
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HFMA 15th Annual Conference
Date: 05th November, 2017 to 07th November, 2017
2017-11-05 09:00
Venue: New Orleans, LA New Orleans, LA New Orleans, LA

HFMA Region 9's seven chapters serve over 4,000 member healthcare professionals in Arkansas, Louisiana, Mississippi, Oklahoma, and Texas. With up to 20 available CPE credits and a top-flight agenda of education topics presented by industry experts and senior healthcare executives, this has been a premiere opportunity since 2003 to network, learn, and enhance your professional credentials. 

The 2016 conference was a tremendous success with over 500 attendees and a total of 1350 CPE credits issued. To view the conference program, click here

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