Date: 15th October, 2017 to 18th October, 2017
2017-10-15 00:45
Venue: Huntington Beach, CA Huntington Beach, CA Huntington Beach, CA
This event is a hub of ideas, inspiration, and industry connections for customer service and customer contact executives who have an eye on innovating the customer experience. Customer Contact West will prepare you for the future of customer care by providing pragmatic real world experiences, insight, best practices, and tools for embracing an accelerating digital transformation.
+ read more

SOCAP's 2017 Annual Conference
Date: 22nd October, 2017 to 25th October, 2017
2017-10-22 09:00
Venue: San Diego, California San Diego, California San Diego, California
This year's conference theme, Moving at the Speed of Innovation, will help customer care professionals explore effective strategies, key trends and useful tools for staying ahead of the curve in today's fast-paced, fast-changing consumer industry. Delve into relevant and timely discussions that will help you discover:
  • Strategies That Work - What effective strategies can companies implement to plan and build for the future?
  • The Consumer as Influencer - How do consumer expectations influence innovation?
  • Protecting the Consumer/Managing Risks - What privacy issues arise from embarking on digital innovation/transformation and how can companies protect themselves and their consumers?
  • Digital Channels & Tools to Maximize Innovation - What digital channels are most effective to manage innovation?
Don't miss your chance to participate in interactive sessions, learn from industry peers and experts and gain critical consumer insights to align your business strategy with customer needs.
+ read more

Date: 25th October, 2017 to 26th October, 2017
2017-10-25 09:00
Venue: Dubai, United Arab Emirates Dubai, United Arab Emirates Dubai, United Arab Emirates

The DigiTrans forum will bring business leaders and technology innovators together to understand processes, technologies and strategies to harness the power of digital transformation. The event, which is presented by MIT Sloan Management Review and Khaleej Times, will focus on customer centric experiences and operational efficiency. DigiTrans will offer actionable knowledge for strategy, organizational roadmap, and innovation-based opportunities. HGS is participating in the event as a Gold Sponsor. 

+ read more

HFMA 15th Annual Conference
Date: 05th November, 2017 to 07th November, 2017
2017-11-05 09:00
Venue: New Orleans, LA New Orleans, LA New Orleans, LA

HFMA Region 9's seven chapters serve over 4,000 member healthcare professionals in Arkansas, Louisiana, Mississippi, Oklahoma, and Texas. With up to 20 available CPE credits and a top-flight agenda of education topics presented by industry experts and senior healthcare executives, this has been a premiere opportunity since 2003 to network, learn, and enhance your professional credentials. 

The 2016 conference was a tremendous success with over 500 attendees and a total of 1350 CPE credits issued. To view the conference program, click here

+ read more

Date: 08th November, 2017
2017-11-08 11:00
Venue: Online Online Online
Digital transformation is changing the way customers buy from and engage with brands and is a major disrupter to the customer service industry. This webinar provides practical tips for ensuring your company leads in the digital revolution.  We’ll provide a step-by-step approach to:
  • Collecting and analyzing customer data
  • Balancing Bots&Brains™
  • Engaging the right partners
  • Meeting customers where they are using in-messaging apps
Register now
+ read more