Using Voice of the Customer Analytics for Change
Date: 12th July, 2017
2017-07-12 00:15
Venue: Online Online Online

Are you measuring the right metrics to achieve your business objectives?

This webinar will describe how to move from reactive data and tactical operations management to proactive data and strategic management by aligning your analytics framework to your business need.

  • Understand various stages of analytics, as well as popular tools and why they are used.
  • Connect metrics, understand what is measured, and why companies need to connect the voice of the customer to the voice of the process to the voice of the business.
  • Learn to benchmark your company’s current analytics framework.
  • Develop a practical framework to enhance, optimize, and align your current analytics practice as well as logical next steps and phases.


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Date: 19th September, 2017 to 21st September, 2017
2017-09-19 00:45
Venue: Chicago, IL Chicago, IL Chicago, IL

At the Customer Response Summit you will find a laser focused discussions for customer experience leaders, sessions designed to promote candid conversations and one-to-one engagement with industry peers. This is an exclusive event open to Corporate Brands and Sponsoring Business partners only to ensure a passionate, diverse group of senior executives are present to share and learn best practices for customer service excellence, with their peers. 

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Date: 12th October, 2017 to 13th October, 2017
2017-10-12 01:00
Venue: Miami, Florida Miami, Florida Miami, Florida

The Customer Contact Exchange is the go-to meeting for C-level & VPs/Directors of Customer Services, Contact, Experience and Operations from Fortune 500 companies to share best practices and improve the future of customer contact.  The Exchange is put together by customer service executives to design an agenda that is tailor made for decisions makers within the customer contact field. 

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Date: 15th October, 2017 to 18th October, 2017
2017-10-15 00:45
Venue: Huntington Beach, CA Huntington Beach, CA Huntington Beach, CA

This event is a hub of ideas, inspiration, and industry connections for customer service and customer contact executives who have an eye on innovating the customer experience. Customer Contact West will prepare you for the future of customer care by providing pragmatic real world experiences, insight, best practices, and tools for embracing an accelerating digital transformation.

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