Date: 26th July, 2018
2018-07-26 13:00

Social media customer service has been around for longer than a decade. Most brands have mastered how to respond to customers, but now it’s time to take your service to the next level and create legendary social media care.  

In this webinar we will discuss how to:

  • Achieve fast response times
  • Use AI to weed out non-actionable posts
  • Use automation to route the right posts to the right team members
  • Train agents to spot a post that is a brand crisis waiting to happen
  • Tap into the creative brand voice
  • Decode the voice of the customer in the social media space

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Date: 21st October, 2018 to 24th October, 2018
2018-10-21 09:00
Venue: Phoenix, AZ Phoenix, AZ Phoenix, AZ

Customer Contact West Prepares you for the Future of Customer Care

This event is a hub of ideas, inspiration, and industry connections for customer service and customer contact executives who strive to innovate the customer experience.

Customer Contact West provides pragmatic real-world experiences, insight, best practices and tools for embracing an accelerating digital transformation. Click Here to know more. 

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