One of the best ways of telling the story of your customer’s interactions with your company is through a journey map. Join HGS VP of Solutions and Capabilities, Mandeep Singh Kwatra as he helps you identify how your customers experience your company, throughout their purchase and into the long-term.
Use customer journey maps to identify critical touch points.
Develop a consumer-first culture to drive innovation.
Provide your company with the tools and the game plan to transform your customer engagement and grow your revenue.
Consumers have become “rewired” mentally and emotionally to their smartphones and tablet devices, which have caused them to increasingly abandon traditional customer support channels in favor of digital and self-serve options. Allowing your consumers to text your customer care team is a giant leap forward in meeting their digital and mobile expectations.
This webinar will discuss all of the elements needed to successfully launch text message customer service.