Events

Frost and Sullivan -- Customer Contact Europe

Date: 11th June, 2018 to 13th June, 2018
Venue: Dublin, Ireland
This event is a hub of ideas, inspiration, and industry connections for customer service and customer contact executives who strive to innovate the customer experience. Customer Contact East will prepare you for the future of customer care by providing pragmatic real world experiences, insight, best practices and tools for embracing and accelerating digital transformation. Click here to know more. 
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The Customer Service Summit

Date: 07th June, 2018 to 08th June, 2018
Venue: San Diego, USA

After seven years of success, the Customer Service Summit is heading to the West Coast for the first time, bringing together an unrivaled list of major brand leaders to guide you into the future of customer care and social media customer service.  150+ Customer Service Leaders meet to map the future of customer support with an agenda focused on the future of customer service. This year’s theme revolves around effortless, seamless and anytime customer care and we’ve focused the agenda to bring you in-depth insights on the critical issues you’ll face in the year ahead. 

Click here to know more.

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WEBINAR: How to Automate Enterprises for Cost Take Out & Enhanced CX

Date: 24th May, 2018
Venue: Online

Automation is becoming a necessity to reduce cost, improve quality and get the right answer fast. You know you need to adopt automation , but where to begin? Ram Mohan Natarajan, SVP Business Transformation at HGS will walk you through, the industry adoption trends in automation, an intelligent automated approach leading with Bots & Brains and real client stories showcasing the impact of Automation. Register Now

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Digital Government 2018

Date: 24th May, 2018
Venue: QEII Centre, London

HGS is a proud partner of Digital Government 2018.

Whether you are looking to overcome challenges related to fulfilling the Government Transformation Strategy, want to identify potential areas of collaboration or enhance the public's experience of interacting with services online; Digital Government 2018 is your opportunity to network and share best practice with industry leaders.

HGS is one of a select few suppliers on the Crown Commercial Framework with the experience and expertise to support Government with it's digital transformation strategy.

For more information, please contact Rob Irons, Head of Public Sector at HGS - rob.irons@teamhgs.com

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WEBINAR: How To Get More Value From Customer Analytics

Date: 24th May, 2018
Venue: Online

Are you measuring the right metrics to achieve your business objectives? This webinar, featuring HGS SVP of Solutions and Capabilities, Parikshit Kalra, will describe how to move from reactive data and tactical operations management to proactive data and strategic management by aligning your analytics framework to your business need.

  • Understand various stages of analytics, as well as popular tools and why they are used.
  • Connect metrics, understand what is measured, and why companies need to connect the voice of the customer to the voice of the process to the voice of the business.
  • Learn to benchmark your company’s current analytics framework.
  • Develop a practical framework to enhance, optimize, and align your current analytics practice as well as logical next steps and phases. 

Register Now

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Roundtable Lunch - Achieving the CX ‘WOW’ Factor

Date: 23rd May, 2018
Venue: The 5-Star Landmark London Hotel, 222 Marylebone Rd, Marylebone, London NW1 6JQ

Success in any business today relies on putting customers before anything else, with Danone Nutricia being a leading example. Danone’s customer service department provides support to parents during the first 1000 days of a baby’s life. The team of dedicated midwives, nutritionists and customer experience professionals demonstrates Danone’s brand commitments to consumers across the country. At this event learn how to…

  • Recruit for CX success by employing the right people for your brand.
  • Roll-out digital channel success based on customer demographics and feedback. At Danone, WhatsApp now accounts for 60% of all inbound contact!!
  • Deliver the WOW factor through your contact centre, with real-life examples at Danone.
  • Build relationships with customers to achieve the highest levels of brand advocacy. Danone's NPS score is double the industry standard.
  • Continuously innovate and change to improve the customer experience.

Click here to register.

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HLTH

HLTH | The Future of Healthcare Event
Date: 06th May, 2018 to 09th May, 2018
Venue: Las Vegas, NV

We're creating an all-inclusive, long overdue forum for the healthcare ecosystem: A place where the 'hard' conversations take place and actionable solutions are shared. Key to our approach is the inclusion of representatives from across the healthcare continuum including health payment, delivery, and policy makers, as well as the disruptive startups and existing companies that provide tech-enabled services to drive efficiencies and better health outcomes.

Click here to know more.

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SOCAP 2018 Professional Development Forum

SOCAP 2018 Professional Development Forum
Date: 22nd April, 2018 to 25th April, 2018
Venue: Baltimore, MD

SOCAP's new Professional Development Forum (formerly the Symposium) has been designed to help customer care professionals address these various roles and workplace realities. Through a series of targeted and interactive workshops, the Forum is focused on enhancing the skill sets of customer care professionals at different levels. The Forum is structured to provide interactive learning experiences that will immerse attendees in specialized content with a focus on continuous improvement.

Click here to know more.

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WEBINAR: Expert Predictions For The Future Of Customer Service

Date: 25th April, 2018
Venue: Online

Digital disruption has already revolutionized industries across the globe, and the customer service industry is no exception. At the current rate, digital is expected to overtake voice in 2018. Is your contact center ready? Join HGS VP of Solutions and Capabilities Lauren Kindzierski together with special guest John Gibney, Senior Customer Service Manager, Jarden Customer Solutions as they cover:

  • Tips for getting started on the digital transformation journey
  • Best practices for measuring digital success
  • Lessons learnt from biots and AI integration
  • Determining whether channel guidance or channel preference is the right framework
  • Strategies for implementing and improving text message customer service Register now
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Frost and Sullivan – Customer Contact East

Date: 08th April, 2018 to 11th April, 2018
Venue: Marco Island, Florida, USA
This event is a hub of ideas, inspiration, and industry connections for customer service and customer contact executives who strive to innovate the customer experience. Click here to know more. 
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Customer Response Summit Charleston

Date: 12th March, 2018 to 14th March, 2018
Venue: Charleston, USA

The new competitive landscape is focused on Customer Experience across the enterprise. For service leaders this means delivering meaningful customer engagement across all channels.

Find a laser focused discussion for customer service experience leaders, sessions designed to promote candid conversation and one-to-one engagement, with your industry peers. Tailor your experience by choosing from Beginner and Advanced sessions. Hear from and network with organizations that are on the forefront of customer service greatness. Click here to know more.

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WEBINAR: A Practical Approach To Tackling Automation In Your Contact Centers

Date: 08th March, 2018
Venue: Online

You know you need to tackle automation for your contact centers, but where to begin? This webinar featuring Katrina Menzigian of Everest Group and Lauren Kindzierski of HGS, will offer learnings from enterprises already on the automation adoption path, with a special focus on how to prepare your organization for optimal impact from automation. Register Now

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UBS 3rd Edition CX Strategy Summit 2018

Date: 08th March, 2018
Venue: The Taj Mahal Hotel, Delhi
The only reality in business is your customer’s perception! The CX Strategy Summit will prove to be an eye opener for any business hoping or planning to expand. HGS is proud to be the 'Gold Partner' at UBS 3rd Edition CX Strategy Summit 2018.   Team HGS speakers:
  • Thought Leadership Session: : A 20 minute exclusive session by Ram Mohan Natarajan, Senior Vice President – Business Transformation, HGS
  • Panel Discussion: Mohit Saxena, Senior Vice President – India Business, HGS
Click here to know more.
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IAOP -Outsourcing World Summit '18

Date: 18th February, 2018 to 21st February, 2018
Venue: Orlando, FL

The race to deliver the most affordable and efficient services is on, how do you make sense of the opportunities and then maximize them?

Join IAOP and hundreds of customers, service providers, advisors and academics, at the Renaissance Orlando, in Orlando, Florida, as we examine these and other topics critical to your success. Click here to know more. 

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WEBINAR: The State Of Customer Experience Survey

Date: 07th February, 2018
Venue: Online

Get a sneak peek into the results of the first ever “State Of Customer Experience” Survey. CANAM Research, together with HGS, surveyed close to 100 customer experience executives to find out what they’re prioritizing in 2018.  Register now

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HFMA Western Region Symposium

Date: 14th January, 2018 to 17th January, 2018
Venue: Las Vegas, USA
The 20th Annual HFMA Western Region Symposium is anticipated to be the largest HFMA event next to ANI in the country! Create amazing networking opportunities, the most relevant and compelling education and the largest exhibition area next to ANI for vendors to showcase their products and services. Click here to know more.
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WEBINAR: TOP 10 CX TRENDS OF 2018

Date: 10th January, 2018
Venue: Online
From what’s new in artificial intelligence and automation to preparing for a virtual workforce, we’ll unpack the latest trends in customer experience to ensure you’re fully prepared to succeed in 2018. Join HGS VP of Solutions and Capabilities, Lauren Kindzierski, as she shares the latest advances in:
  • Service Delivery
  • Channel Expansion
  • Analytics
Register now
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Business Transformation Summit & Awards 2017

Date: 05th December, 2017
Venue: JW Marriott, Juhu, Mumbai, India

Business Transformation Summit is a premier knowledge-exchange platform which brings all, COOs, CSOs, CIOs, Chief Excellence Officers, Directors of Business Excellence, Business Transformation, Innovation Excellence, Operational Excellence, Operations, Business Development, Business Heads, Senior  Manager, General Manager’s Community together to share ideas, information and solutions around the framework, innovation and trends all key developments that will improve the organization transformation process. Click here for more.

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WEBINAR: Practical Steps to Digital Transformation

Date: 08th November, 2017
Venue: Online
Digital transformation is changing the way customers buy from and engage with brands and is a major disrupter to the customer service industry. This webinar provides practical tips for ensuring your company leads in the digital revolution.  We’ll provide a step-by-step approach to:
  • Collecting and analyzing customer data
  • Balancing Bots&Brains™
  • Engaging the right partners
  • Meeting customers where they are using in-messaging apps
Register now
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HFMA 15th Annual Conference

HFMA 15th Annual Conference
Date: 05th November, 2017 to 07th November, 2017
Venue: New Orleans, LA

HFMA Region 9's seven chapters serve over 4,000 member healthcare professionals in Arkansas, Louisiana, Mississippi, Oklahoma, and Texas. With up to 20 available CPE credits and a top-flight agenda of education topics presented by industry experts and senior healthcare executives, this has been a premiere opportunity since 2003 to network, learn, and enhance your professional credentials. 

The 2016 conference was a tremendous success with over 500 attendees and a total of 1350 CPE credits issued. To view the conference program, click here

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DIGITRANS 2017

Date: 25th October, 2017 to 26th October, 2017
Venue: Dubai, United Arab Emirates

The DigiTrans forum will bring business leaders and technology innovators together to understand processes, technologies and strategies to harness the power of digital transformation. The event, which is presented by MIT Sloan Management Review and Khaleej Times, will focus on customer centric experiences and operational efficiency. DigiTrans will offer actionable knowledge for strategy, organizational roadmap, and innovation-based opportunities. HGS is participating in the event as a Gold Sponsor. 

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SOCAP's 2017 Annual Conference

SOCAP's 2017 Annual Conference
Date: 22nd October, 2017 to 25th October, 2017
Venue: San Diego, California
This year's conference theme, Moving at the Speed of Innovation, will help customer care professionals explore effective strategies, key trends and useful tools for staying ahead of the curve in today's fast-paced, fast-changing consumer industry. Delve into relevant and timely discussions that will help you discover:
  • Strategies That Work - What effective strategies can companies implement to plan and build for the future?
  • The Consumer as Influencer - How do consumer expectations influence innovation?
  • Protecting the Consumer/Managing Risks - What privacy issues arise from embarking on digital innovation/transformation and how can companies protect themselves and their consumers?
  • Digital Channels & Tools to Maximize Innovation - What digital channels are most effective to manage innovation?
Don't miss your chance to participate in interactive sessions, learn from industry peers and experts and gain critical consumer insights to align your business strategy with customer needs.
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13th Annual Customer Contact West

Date: 15th October, 2017 to 18th October, 2017
Venue: Huntington Beach, CA
This event is a hub of ideas, inspiration, and industry connections for customer service and customer contact executives who have an eye on innovating the customer experience. Customer Contact West will prepare you for the future of customer care by providing pragmatic real world experiences, insight, best practices, and tools for embracing an accelerating digital transformation.
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IQPC Executive Customer Contact Exchange

Date: 12th October, 2017 to 13th October, 2017
Venue: Miami, Florida
The Customer Contact Exchange is the go-to meeting for C-level & VPs/Directors of Customer Services, Contact, Experience and Operations from Fortune 500 companies to share best practices and improve the future of customer contact.  The Exchange is put together by customer service executives to design an agenda that is tailor made for decisions makers within the customer contact field. 
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WEBINAR: Which Shore is Best? How to Choose the Best CX Option for your Business

Date: 04th October, 2017
Venue: Online
As customer experience expectations grow, and as outsourcing options matures, so should your location strategy. Automation and customer experience mandates as well as currency fluctuations, attrition, quality concerns, and inflation are driving organizations to revisit traditional contact center locations. In this webinar, we will unpack some of the latest industry research on key global hotspots as well as insights on balancing Bots and Brains with your locations strategy. This webinar is ideal for executives seeking to:
  • Ensure their location strategy is current given the disruptive impact of automation and bots.
  • Reduce cost of service while improving the quality of the customer experience (CX) and the positive business impact CX makes.
  • Simplify blended location approaches to outsourcing, seeking to reduce the number of locations and ensure ongoing success through better governance and accountability.
  • Learn if offshoring or nearshoring is the right strategy.
  • Build a plan for growing domestic English and Spanish support.
  • Mitigate risk by understanding proven success factors
REGISTER HERE
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Customer Response Summit Chicago

Date: 19th September, 2017 to 21st September, 2017
Venue: Chicago, IL
At the Customer Response Summit you will find a laser focused discussions for customer experience leaders, sessions designed to promote candid conversations and one-to-one engagement with industry peers. This is an exclusive event open to Corporate Brands and Sponsoring Business partners only to ensure a passionate, diverse group of senior executives are present to share and learn best practices for customer service excellence, with their peers. 
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Reinventing the Customer Service Model Using Bots&Brains™

Reinventing the Customer Service Model Using BOTs and Brains
Date: 17th August, 2017
Venue: Online
Learn how the right combination of brains and bots (automation and artificial intelligence) can help customer-focused businesses meet heightened expectations for service in this increasingly digital landscape. In this webinar, HGS will share the latest trends and innovations shaping the digital customer experience and its vision for the labor force that will best position organizations for continued growth and cost efficiencies.
  • Understand the latest trends and innovations shaping the digital customer experience
  • Understand new skill sets needed to help companies develop their customer-facing digital capabilities
  • Learn about opportunities for companies’ continued growth and cost efficiencies
REGISTER NOW!
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CCNG- EXECUTIVE SUMMIT : SPREADING SUCCESS

ccng-event
Date: 24th July, 2017 to 25th July, 2017
Venue: Fort Worth, TX
The Contact Centre Network Group Executive Summit brings together colleagues on your level in the contact center industry, facilitating strategic conversations, collaborative problem-solving, and trust-based relationship-building. Spreading Success 2017, is a two-day, invite only event for senior-level customer service, customer contact, and customer engagement professionals.
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Using Voice of the Customer Analytics for Change

Using Voice of the Customer Analytics for Change
Date: 12th July, 2017
Venue: Online

Are you measuring the right metrics to achieve your business objectives?

This webinar will describe how to move from reactive data and tactical operations management to proactive data and strategic management by aligning your analytics framework to your business need.

  • Understand various stages of analytics, as well as popular tools and why they are used.
  • Connect metrics, understand what is measured, and why companies need to connect the voice of the customer to the voice of the process to the voice of the business.
  • Learn to benchmark your company’s current analytics framework.
  • Develop a practical framework to enhance, optimize, and align your current analytics practice as well as logical next steps and phases.

REGISTER NOW!!

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Contact Centre World Awards

Date: 20th June, 2017 to 23rd June, 2017
Venue: Orlando, FL
12th Annual Contact Centre World Awards: 2017’s Best Contact Centre Practices in the Americas! Welcome to the industries most coveted awards program from the world’s largest contact centre association. At these awards, Champions are Crowned, The Best Professionals Recognised, Teams and Companies Awarded World Class Performers Medals and the best of the best compete, benchmark, learn and share from each other in the accompanying MasterClass conference sessions at the respective Top Ranking Performers Conference!
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Webinar : Text Message Customer Service

Text Message Customer Service
Date: 13th June, 2017
Venue: Online
Consumers have become “rewired” mentally and emotionally to their smartphones and tablet devices, which have caused them to increasingly abandon traditional customer support channels in favor of digital and self-serve options. Allowing your consumers to text your customer care team is a giant leap forward in meeting their digital and mobile expectations.  This webinar will discuss all of the elements needed to successfully launch text message customer service.
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11th Annual Customer Contact Europe

Date: 05th June, 2017 to 07th June, 2017
Venue: Budapest, Hungary
Digital transformation is ushering in an era of unprecedented change in customers, organisations, employees, and most importantly, customer contact and customer service. The customer experience you deliver is of paramount importance to your organisation’s market leadership. Ignore this at your peril.  Today's consumer has complex needs. Automation is accelerating and organisations are now shifting their focus from labor-intensive communication services to a more diversified set of platform-based, technology-driven services. Your future workforce will be radically different. Amidst all this disruption, innovation, and consumer upheaval comes the unabated demand for you and your team to be operationally efficient and effective in taking your customer service and experience to the next level. Join us in Budapest to plan for the “must have” people, process, and technology you need in order to meet the expectations placed on you by your customers and by your senior management. 
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Customer Experience Exchange for Retail

Customer Experience Exchange for Retail
Date: 22nd May, 2017 to 23rd May, 2017
Venue: Miami, Florida
The Customer Experience Exchange for Retail will bring together 60 C-level & SVPs/Directors of Customer Experience, Marketing, Operations and eCommerce from Fortune 500 retailers to meet, discuss and share best practice to improve the future of retail. Alongside cutting edge sessions, attendees will have the exclusive opportunity to meet with innovative, future thinking customer experience solution providers - here are 5 reasons to join the discussions today:
  • Hear inspirational stories which allow you to deliver an exceptional experience in-store and across your eCommerce platforms
  • Design and Implement fantastic Loyalty Programmes to win share of wallet
  • Stay competitive and stay ahead by examining the latest CX technology innovations
  • Find out how to close the gap between the in-store and online world 
  • Use the CX strategy as a catalyst for growth
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Webinar : Customer Journey Mapping: Creating your Digital Customer Experience Roadmap

Customer Journey Mapping Creating Your Digital Customer Experience Roadmap
Date: 18th May, 2017
Venue: Online

One of the best ways of telling the story of your customer’s interactions with your company is through a journey map. Join HGS VP of Solutions and Capabilities, Mandeep Singh Kwatra as he helps you identify how your customers experience your company, throughout their purchase and into the long-term.

  • Use customer journey maps to identify critical touch points.

  • Develop a consumer-first culture to drive innovation.

  • Provide your company with the tools and the game plan to transform your customer engagement and grow your revenue.

Register Now!!

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Customer Experience Strategies Summit

6th Annual Customer Experience Strategies Summit
Date: 26th April, 2017 to 27th April, 2017
Venue: Toronto, Canada
Canada’s largest customer experience summit, with 20+ award winners is designed for CX executives looking to create transformational experiences that increase profitability across the entire customer journey. This summit will provide attendees with exclusive access to state of the art information, unavailable elsewhere! Join one of North America’s largest and most informative Customer Experience summits for the most up to date content. At 9:00 am April 27, Chris Lord, Global Head of Growth, Strategy, and Marketing at HGS will describe “How to Transform Traditional CX Approaches with Design Thinking and Clear Outcomes in Mind.”
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13th Annual Customer Contact, East

13th Annual Customer Contact, East: A Frost & Sullivan Executive MindXchange
Date: 23rd April, 2017 to 26th April, 2017
Venue: Fort Lauderdale, FL
HGS will be participating in the upcoming 13th Annual Customer Contact, East: A Frost & Sullivan Executive MindXchange, April 23 - 26, 2017 at the Fort Lauderdale Marriott Harbor Beach Resort & Spa, Fort Lauderdale, FL. Come join us and dozens of your colleagues as we generate ideas & develop roadmaps to ensure our organizations are not left behind during this age of digital transformation. HGS SVP of Solutions and Capabilities Parishit Kalra will facilitate an interactive Best Practice Session on “Moving the Needle: Driving Strategy via Voice of the Customer “ on Tuesday April 25 @ 4:30. Use code hgs500 for our customer preferred pricing.  Click here for details and to register now. See you there!
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WEBINAR : Combining Bots and Brains to Transform the Customer Experience.

Combining Bots and Brains to Transform the Customer Experience.
Date: 20th April, 2017
Venue: Online

In 2017, we’re seeing collaboration between man and machine to deliver the next generation of CX. 
Join HGS Global Head of DigiCX, Marketing, Strategy and Growth, Chris Lord as he describes how to use a design thinking approach to create sustainable value by:

  • Focusing on channel guidance rather than channel choice
  • BOTS and brains seamlessly collaborating in digital conversations
  • Reducing customer effort with context, including photos
  • Creating the Automated Enterprise

Register Now!

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Sourcing Decisions 2017

Sourcing Decisions 2017
Date: 02nd March, 2017
Venue: Toronto, Canada
Sourcing Decisions 2017 is meant specifically for enterprises seeking to increase agility and adaptability by advancing their knowledge in robotics automation, artificial intelligence, and newly emerging digital platforms to better engage with customers. In acknowledging the outdated nature of traditional ‘outsourcing’, this forum will spearhead a ‘next-generation’ dialogue on global sourcing by more sharply defining how global IT, business-process and country partners can assist in achieving better outcomes for customers and investors. The conference will also highlight the momentum of the Greater Toronto Area in achieving global recognition as a technology hub, and how it is positioned to strengthen technology-related partnership development in Latin America and the Caribbean. HGS’s Chris Lord, Global Head, DigiCX, Growth, Strategy and Marketing will sharing his insights as a participant on the panel, “Why Digital is So Critical: It’s About the Customer.”
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CXMB Series Workshops, Execs in the Know/COPC

CXMB Series Workshops, Execs in the Know/COPC
Date: 23rd February, 2017
Venue: Toronto, Canada
HGS is one of the sponsor for this year’s Customer Experience Management Benchmark (CXMB) Series Workshops. This year’s report is packed with results in the areas of customer experience (CX), perception and opinion. Review of these findings will serve as a framework for an exclusive and engaging group discussion platform Brands in the room will have an opportunity to explore what the data means, share their experiences and learn from others.  Chris Lord, Global Head, DigiCX, at HGS will be one of the speakers on the topic - Transforming Traditional Approaches with Clear Outcomes in Mind.
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IAOP – Outsourcing World Summit

Date: 19th February, 2017 to 22nd February, 2017
Venue: San Antonio, USA
HGS is taking part in the Annual IAOP Summit, the association that brings together customers, providers and advisors in a collaborative, knowledge-based environment that promotes professional and organizational development, recognition, certification and excellence to improve business service models and outcomes. IAOP’s unique characteristic—core competency—is its ability to bring together this diverse, highly collaborative and passionate group of individuals and organizations.
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EITK – Customer Response Summit

Customer Response Summit
Date: 06th February, 2017 to 08th February, 2017
Venue: Las Vegas, USA
Chris Lord, Head,DigiCX is one of the speakers at the year’s Execs In The Know(EITK)—Customer Response Summit, which has  always been committed to advancing the conversation on customer experience. In recent years, service leaders have been tasked with taking on an expanded role, with new technologies, supporting a new connected consumer, with new expectations. The Customer Response Summit is built to help service leaders navigate these waters.The new competitive landscape is focused on Customer Experience across the enterprise. For service leaders this means delivering meaningful customer engagement across all channels. Innovative technology, enhanced processes, and empowered agents are essential to build a customer interaction that not only delivers, but also strengthens loyalty and increases satisfaction. 
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HFMA Region 10 and 11

HFMA Region 10 and 11
Date: 15th January, 2017 to 18th January, 2017
Venue: Las Vegas, USA
HGS is one of the sponsors for the 19th Annual HFMA Western Region Symposium which is one of the largest HFMA event. This year, Region 10 will be joining Region 11 to make up the Western Region. This meeting will bring together over 13 chapters in one location to provide amazing networking opportunities, the most relevant and compelling education and the largest exhibition area next to ANI for vendors to showcase their products and services.
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WEBINAR : Top 10 Trends Impacting Better CX In 2017

Top 10 Trends Impacting Better CX In 2017
Date: 11th January, 2017
Venue: Online

Join and hear more about how the customer expectation in 2017 will drive even more rapid change in the way service is delivered.

  • Leading with Self-Service
  • Intelligently Integrating Humans when it adds value
  • Optimizing with analytics and automation

REGISTER NOW!!

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Session on ‘CSR for Skilling India: Strategizing for a Sustainable Model’

Session on ‘CSR for Skilling India: Strategizing for a Sustainable Model’
Date: 24th November, 2016
Venue: Bangalore
‘Driving the development agenda through CSR’ is the theme of The NASSCOM Foundation CSR Leadership Conference, the largest IT industry CSR conclave in the country. This conference will have the experts dive into emerging facets in the process like growing trends of a  multi-stakeholder approach to the development agenda, contextualising global learnings in the local paradigm, exploring the approach of corporates in creating shared values, and aligning and diversifying CSR focus for the overall global Sustainable Development Goals. 
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HR Summit & Expo 2016

HR Summit & Expo 2016 - HGS
Date: 14th November, 2016 to 16th November, 2016
Venue: Dubai, UAE
HGS MENA is a proud sponsor of the region’s biggest HR Event for the third consecutive year ! HR Summit & Expo is about learning  & gaining exposure to the new generation of companies representing  as the world’s best innovators in the space of HR , Business & Leadership.Attended by over 4000+ HR professionals from the GCC region , this place houses best in class solutions and services. This exhibition is open for visitors to meet the industrywide leaders including the experts from HGS MENA who will be demonstrating the expertise in HR Services  of :
  • Payroll processing
  • HR Analytics
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How to Overcome Common Omni-Channel Challenges

5 Proven Processes for Overcoming Omni-Channel Challenges
Date: 09th November, 2016
Venue: Online

Customers want to resolve issues on the go, via their mobile or tablet device. And, they are increasingly abandoning traditional support channels in favor of digital and self-serve options.

  • How do you make it easy for customers to pivot from one channel to another?
  • How do you integrate digital technologies without needing a lot of capital?
  • How do you make is easy for customers to get the right answer fast, or better yet, anticipate needs?

Register Now!

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NASSCOM D&I Summit

NASSCOM D&I Summit
Date: 08th November, 2016
Venue: Mumbai, India
The Mumbai edition of NASSCOM Diversity and Inclusion Summit is on 8th November,2016 which will have experts discussing, sharing and debating on various topics under the theme in forms of knowledge sessions, panel discussions and active workshops. The summit will celebrate the efforts made by organizations to foster inclusion. Harish Chopra, Director, HGS ISPL is one of the key speakers at the forum. He will be speaking on “Tapping the Untapped Talent Pool – Building an Inclusive Recruitment System”
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12th Annual Customer Contact, West: A Frost & Sullivan Executive MindXchange

A Frost & Sullivan Executive MindXchange
Date: 23rd October, 2016 to 26th October, 2016
Venue: Tucson, Arizona
HGS is participating in the  12th Annual Customer Contact, West:  A Frost & Sullivan Executive MindXchangeCompetition -an Event  where the customer experience one creates and delivers is what will give one’s organization a competitive advantage in an increasingly commoditized world. Its an platform to develop a roadmap for transformation that moves the customer care bar from good to great.
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SOCAP 2016 Annual Conference

SOCAP 2016 Annual Conference
Date: 23rd October, 2016 to 26th October, 2016
Venue: Orlando, FL
SOCAP 2016 Annual Conference: Digital Consumer Care Digital channels have completely changed the way consumers communicate and get information on products and services. The availability and access to these digital channels not only continue to empower consumers, but customer care via digital channels has now become what McKinsey calls a "strategic imperative" for companies seeking to deliver consistent, relevant and superior customer care.
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OI Custom Automation Event

OI Custom Automation Event
Date: 18th October, 2016
Venue: New York, USA
HGS participates in this year’ OI Customer Automation Event continues to be front and center in the RPA ecosystem – bringing together buyers, consultants, providers and thought leaders to assess the true merits of automation software and host the only global conferences totally dedicated to and focused on automation. With the ongoing shift from labor arbitrage to digital labor, this event is  the tipping point for the industry.
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Executive Contact Center Exchange

Executive Contact Center Exchange
Date: 13th October, 2016 to 14th October, 2016
Venue: Miami,USA
HGS participates in this year’s  Executive Contact Center Exchange which offers the highest degree of relevancy, senior executives responsible for the design, development and delivery of their customer service strategies and solutions are part of this event. This exclusive format allows  to connect with those peers whose insights one respects – through exceptional networking, business meetings and strategic information sharing sessions.
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The Customer Experience 2020: The Digital CX Journey

The Customer Experience 2020: The Digital CX Journey
Date: 12th October, 2016
Venue: Online

Today’s consumers know more, expect more, demand first-class service, and yet are a lot less loyal.
Who will win in the year 2020? Arguably, the world’s most innovative companies – those that can anticipate the future needs of their digital customers, while creating memorable customer experiences. 

  • Reorganizing teams to optimize and integrate digital touchpoints
  • Preparing for the age of bots
  •  Creating contextual knowledge bases for personalization and prediction

​REGISTER NOW!

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8th Annual Health Plan Consumer Experience & Retention Summit and Health Care Consumer and Engagement Congress

8th Annual Health Plan Consumer Experience & Retention Summit and Health Care Consumer and Engagement Congress
Date: 29th September, 2016 to 30th September, 2016
Venue: Boston, USA
HGS is participating in the 8th Annual Health Plan Consumer Experience & Retention Summit and Health Care Consumer and Engagement Congress. Consumerism is driving industry trends and in order to compete in today’s market, health plans must have strategies in place to deliver on consumer expectations for engagement and service. 
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International Contact Center Conference & Expo: Contact Islands

International Contact Center Conference & Expo: Contact Islands
Date: 27th September, 2016 to 28th September, 2016
Venue: Manila, Philippines
HGS is sponsoring the Contact Islands conference this year. The Philippine IT-BPM industry has built its reputation as excellent partners of local and foreign companies in the last decade. This event will help understand the factors that drive companies worldwide to tap IT-BPM companies for customer experience management, IT requirements, and other shared services functions. Discover industry opportunities and the practices in establishing working relationships with corporate clients, vendors, and suppliers.
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NASSCOM BPM Strategy

NASSCOM BPM Strategy
Date: 22nd September, 2016 to 23rd September, 2016
Venue: Bangalore, India
HGS will be participating in the Annual NASSCOM BPM Summit this year, which will have Ram Mohan, Senior Vice President as part of the panel discussion on September 23rd on the topic Driving better business outcomes: From managing data to providing insights to strategy.
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Execs in the Know Customer Response Summit Austin

Execs in the Know Customer Response Summit Austin
Date: 18th September, 2016
Venue: Austin, Texas

This year’s Execs in the Know Customer Response Summit, focuses on customer experience across the enterprise. For service leaders, this means delivering meaningful customer engagement across all channels. Innovative technology, enhanced processes, and empowered agents are essential to build a customer interaction that not only delivers, but also strengthens loyalty and increases satisfaction. Exceptional leaders are harnessing the power of the service channel through data, tools, and resources, to reinvent customer experience across their brand. In this year’s summit, Lauren Kindzierski, Vice President, Solutions and Capabilities at HGS  will be running a Customer Shop Talk Workshop on How to Launch Text Message Customer Service.

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2016 SOCAP Chicago Chapter

Date: 15th September, 2016
Venue: Chicago, USA
This year’s SOCAP Chicago chapter event theme is into the Starting Gate. Lauren Kindzierski - HGS, will be delivering a presentation titled “Rewire the Digital Customer Experience” where she’ll speak about Omni-Channel pain points/challenges…and how to overcome them.” She holds the role of VP of Solutions & Capabilities within the Global Growth Strategy and Marketing team at HGS.
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Digital Customer Experience Strategies Summit

Digital Customer Experience Strategies Summit
Date: 12th September, 2016 to 14th September, 2016
Venue: Chicago, USA
This year’s Digital Customer Experience Strategies Summit HGS- Vice President Mandeep Kawatra talks about CX Strategy. This is the biggest and most important Digital CX event in North America where one can leverage core strategies from 15+ top digital experience leaders. It helps in Empower employees to create customer-centric digital experiences and gain insight into knowing what your customers need at every touch-point and improve your Voice of Customer maturity.
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How to Launch Text Message Customer Service

How to Launch Text Message Customer Service
Date: 31st August, 2016
Venue: Online

Consumers have become “rewired” mentally and emotionally to their smartphones and tablet devices, which have caused them to increasingly abandon traditional customer support channels in favor of digital and self-serve options. Allowing your consumers to text your customer care team is a giant leap forward in meeting their digital and mobile expectations. 

This webinar will discuss all of the elements needed to successfully launch text message customer service.

REGISTER NOW!

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The 71st Annual Workers' Compensation Educational Conference and 28th Annual Safety & Health Conference

Workers' Compensation Educational Conference
Date: 21st August, 2016 to 24th August, 2016
Venue: Orlando, USA
HGS participates in the 71st Annual Workers’ Compensation Educational Conference and the 28th Annual Safety and Health Conference which focus on national workers’ compensation and occupational safety and health industries This national conference has evolved into a gathering of all stakeholders, regardless of jurisdiction or state, to study and be educated on issues of common concern - issues that have no geographical boundaries. 
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Multi-Channel Online Customer Service

Multi-Channel Online Customer Service
Date: 23rd June, 2016
Venue: London, UK

Synthetix is a leader in multi-channel, online customer service and has  worked with many of the world’s best known brands, transforming their online customer experiences using web self-service and contact center technologies. On June 23, Synthetix is hosting a conference in which Mandeep Kawatra, Vice President, Capabilities & Solutions at HGS will be one of the distinguished speakers.

The event will enable attendees to:

  • Discover practical insights and multi-channel success within the industry from National Express
  • Stay competitive and stay ahead by examining the latest CX technology innovations
  • Participate in the key challenges faced within the industry
  • Understand why customer experience is THE key differentiator that can set companies apart from their competitors
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How to Launch Web Self-Service

How to Launch Web Self-Service
Date: 15th June, 2016
Venue: Online

If you’re looking to improve customer experience while reducing operational costs, don’t miss HGS Solutions & Capabilities team members Lauren Kindzierski and PK Kalra describe how to use web self-service to optimize CX.

Attendees will learn how to:

  • Provide personalized and contextual FAQs
  • Push content such as videos and step-by-step guides
  • Improve first contact resolution & decrease web abandonment with smart channel pivoting
  • Use analytics to improve website useability and automation

REGISTER NOW!!

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Customer Experience Exchange for Retail

 Customer Experience Exchange for Retail
Date: 23rd May, 2016 to 24th May, 2016
Venue: Miami, Florida

The Customer Experience Exchange for Retail will bring together many  C-level executives and directors of customer experience, marketing, operations, and eCommerce from Fortune 500 retailers to meet, discuss, and share best practices to improve the future of retail. Alongside cutting edge sessions, attendees will have the exclusive opportunity to meet with innovative, future thinking customer experience solution providers –

  • Hear inspirational stories which allows one  to deliver an exceptional experience in-store and across eCommerce platforms
  • Design and Implement fantastic Loyalty Programmes to win share of wallet
  • Stay competitive and stay ahead by examining the latest CX technology innovations
  • Find out how to close the gap between the in-store and online world
  • Use the CX strategy as a catalyst for growth

Lauren Kindzierski, Vice President, Solutions and Capabilities at HGS will be giving a presentation on May 23 titled “Rewiring the Digital Customer Experience.”

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Your Customers Are Chatting. Are You Still Talking?

Your Customers Are Chatting. Are You Still Talking?
Date: 06th May, 2016
Venue: Online
In this webinar co-hosted with LivePerson, HGS VP of Solutions and Capabilities, Mandeep Kwatra will dispel some popular myths about chat and describe how to pivot to chat from service channels such as website self-service and voice.  Attendees will also learn how to integrate digital assistance during critical moments of truth. With more people using mobile devices for service, you’ll gain practical guidance for enabling chat on the go. Make sure you’re ready for the #HoldNoMore movement.  Can you help your customers #GetTheRightAnswerFast? Register to learn more.
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Digital Travel Summit

Digital Travel Summit
Date: 02nd May, 2016 to 04th May, 2016
Venue: Las Vegas, USA

Digital Travel Summit is the digital marketing, eCommerce strategy and customer engagement event for travel, hospitality and leisure companies. The industry is going through an unprecedented period of change – coping with heightened competition in a multi-channel environment, the pressing need for brand differentiation and eroding customer loyalty. The Summit will focus on how travel, hospitality and leisure companies can act more like retailers to embrace digital strategies, harness technology to improve operations, and enhance the consumer experience to build true loyalty. Over 150 industry professionals will learn from top speakers in the industry while fostering key relationships through networking at this event. Chris Lord, Senior Vice President, HGS is one of the distinguished speakers in a panel discussion on ‘Form Versus Function—Building An Effective Online Experience’.

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SOCAP 2016 Symposium

SOCAP 2016 Symposium
Date: 10th April, 2016 to 13th April, 2016
Venue: Nashville, USA
HGS is taking part in this year’s Symposium  which will be presented once again as a series of professional development workshops designed to immerse  in specialized content and provide with additional competencies that can immediately apply to one’s current work. Educational content is divided between four separate learning tracks centered on the advancement and evolution of consumer care: People, Process, Technology and Strategy. The workshop format allows attendees to choose their own unique learning experience. Participants can attend one workshop track in its entirety or attend multiple workshops.
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Outsourcing, Automation and Innovation Seminar Series (OAISS)

Outsourcing, Automation and Innovation Seminar Series
Date: 12th April, 2016
Venue: New York, USA
2016 ​is a significant year  ​for ​the ​sourcing ​marketplace ​as ​transformational ​Digital ​and ​Automation ​technology ​both ​disrupt ​and ​enable ​industries ​across ​the ​globe. ​The industry is  ​standing ​on ​the ​threshold ​— ​witnessing ​the ​move ​from ​hype ​to ​reality ​as ​advances ​in ​emerging ​technologies ​converge ​to ​create ​a ​suite ​of ​services ​and ​capabilities ​that ​has ​the ​potential ​to ​change ​business, ​accelerate ​business ​outcomes, ​reduce ​cost, ​create ​new ​revenue ​opportunities ​and ​completely ​redefine ​how ​work ​gets ​done. ​ ​Many ​outsourcing ​clients ​and ​service ​providers ​are ​scrambling ​to ​catch ​up ​with ​these ​changes. ​ ​ ​ The ​Outsourcing ​Institute ​& ​Institute ​for ​Robotic ​Process ​Automation are ​in ​a ​unique ​position, ​right ​at ​the ​heart ​of ​this ​ecosystem ​of ​buyers, ​providers, ​consultants, ​technologists ​and ​influencers ​that ​enables ​us ​to ​share ​the ​latest ​insights ​on ​the ​intersection ​of ​outsourcing ​and ​automation. ​ ​OI ​& ​IRPA ​have ​teamed ​up ​and ​are ​hitting ​the ​road ​to ​present ​the ​Outsourcing, ​Automation ​and ​Innovation ​Seminar ​Series ​(OAISS). ​Sandra Williams, Senior Vice President, HGS will be participating in a panel discussion along with one of our major insurance clients describing how we’re driving efficiencies through robotic process automation.
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5th Annual Customer Experience Strategies Summit

5th Annual Customer Experience Strategies Summit
Date: 05th April, 2016 to 06th April, 2016
Venue: Toronto,Canada
HGS is part of Canada’s largest customer experience summit. This interactive forum is designed for CX executives looking to create transformational experiences and increase profitability across the entire customer journey.Drive competitive differentiation to enhance your customer satisfaction and cement loyalty. Acquire concrete tools to improve service quality, engage employees, integrate channels, and innovate processes.
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2016 Life Insurance Conference

2016 Life Insurance Conference
Date: 04th April, 2016 to 06th April, 2016
Venue: Las Vegas, USA
HGS  is taking part in the Life Insurance Conference  which addresses the need of the day- What are the far-reaching implications for the financial services industry of the DOL’s fiduciary proposal? Do consumers truly understand how life insurance companies reward healthy living? Does your digital strategy address compliance concerns, adoption rates, and the many aspects of interacting with the consumer in a digital world? Do you understand how longevity risk will affect your company and what you can do to manage that risk? Answers to these questions and gain insight into the very latest in industry news, product innovation, distribution, markets, administration, regulation and technology. The 2016 Life Insurance Conference will cover the important issues and identify strategies that will shape the industry's future
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1st INDO-US BPO Summit

1st INDO-US BPO Summit
Date: 29th March, 2016 to 30th March, 2016
Venue: Orlando,USA
INDO-US BPO SUMMIT presents a  unique opportunity to evaluate the leading outsourcing market (India) and gain a complete understanding of solutions and opportunities available there. Interactive conference sessions will explore topics such as:  the effect of rapidly evolving technologies on the outsourcing market; the benefits of market consolidation; using data and analytics to effectively assess and measure outsourced services; strategic governance, technology tools to manage risk effectively; and protecting your brand and your data. HGS will be part of this  summit which  is the only outsourcing conference that will provide an in-depth look at the digital transformation occurring in the "New India" and how India is positioned to offer enhanced innovation to its outsourcing customers through the major investments in its technological infrastructure. 
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NASSCOM D&I Summit

Date: 15th March, 2016
Venue: Bangalore, India
HGS is the Platinum sponsor at the  9th edition of NASSCOM Diversity and Inclusion Summit 2016 which will focus on how organisations can strengthen our practices in various diversity and inclusion programs and make them sustainable, get a perspective on the new emerging trends in India as well as from a global view point. The Summit will have experts discussing, sharing and debating on various topics under the theme in forms of knowledge sessions, panel discussions and active workshops. CEO Partha DeSarkar is among the distinguished speakers in this forum
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SOCAP Webinar: Rewire the Digital Customer Experience

SOCAP Webinar: Rewire the Digital Customer Experience
Date: 08th March, 2016
Venue: Online


In today's digital age, getting the digital customer experience right is essential to your survival. Brands need to remember that experiences are not logical, they are emotional. Find new ways to create an emotional connection with customers throughout each stage of the journey. Join Lauren Kindzierski, VP of Solutions and Capabilities at HGS as she describes key strategies allowing you to deliver WOW service to your connected customers.

Attendees will learn the five strategies for delivering a WOW customer experience:

  1. Outside in: know your customers' interactions and pain points across all channels
  2. Knowledge, Context, Analytics: capitalize on 3 key elements to personalized experiences
  3. Effortless Experiences: leverage tips for making it easy to do business
  4. Total Household Approach: understand not only who your customer is, but understand who their household is for better engagement
  5. Device Agnostic Approach: allow customers to start, stop, pause an interaction and engage across all devices             

Presenters:

  • John Gibney, Senior Manager, Jarden Consumer Solutions 
  • Lauren Kindzierski, VP of Solutions & Capabilities, HGS

Registration Rates:

  • Corporate Member (Silver, Gold, Platinum, Business Partner): Free
  • Regular Individual Member: $50.00
  • Non-Member: $99.00

REGISTER NOW!
 

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Astute Connect 2016

HGS - Astute Connect 2016
Date: 28th February, 2016 to 02nd March, 2016
Venue: San Diego, USA
Astute Connect is an annual gathering of consumer relations professionals across many industries who are passionate about delivering excellent customer service. Astute Connect ideal platform for  consumer engagement software users for industry insights, hands-on training, networking and sharing of new ideas and best practices.Jeanne Jones from HGS will be speaking and providing thought leadership on 1st ,March Tuesday 4:00 - 5:15 PM - The Evolving Role of Customer Analytics.
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IAOP -OWS 16 (Outsourcing World Summit 2016)

Outsourcing World Summit 2016
Date: 15th February, 2016 to 17th February, 2016
Venue: Orlando, Florida
HGS is taking part in the 19th edition of the IAOP Outsourcing World Summit at Disney's Yacht & Beach Club Resort & Conference Center in Lake Buena Vista Florida. This  annual global gathering is where outsourcing customers, providers, advisors, and academics come together to share game-changing ideas and identify the latest trends and opportunities. Started  in 1998, the Summit has been held more than 30 times on five continents and is renowned for the quality of its speakers and the depth and breadth of its educational programs. The Summit is keynoted by top business, academic, and government leaders, and complemented by over 50 in-depth breakout sessions, case studies, and workshops.
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The Evolving Role of Customer Care Analytics

The Evolving Role of Customer Care Analytics
Date: 10th February, 2016
Venue: Online

“Survey Says….Invest in Analytics!”  When asked where they would spend a fictional extra 10% boost in budget, 43% of survey respondents at a recent HGS webinar said they would invest in analytics.  This was the highest of any category, and not surprising considering the rapidly evolving use of analytics in understanding the “new” voice of the consumer. Web chat, social, texting, and self-service channels all need to come together to produce insights.  

Customer care organizations have moved beyond the traditional use of analytics that typically centered around “top issues”, “top inquires”, and “top suggestions” to now playing an increasingly important, integrated role with cross functional partners such as product quality and safety, manufacturing, risk management, product development, and even HR. 

This webinar will discuss some of the techniques that can be leveraged to fully optimize the ability to provide broad insights to many stakeholders across the organization, and how having a “culture of analytics” can play a critical role in translating data into insights

REGISTER NOW!

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18th Annual HFMA Region 11 Healthcare Symposium

18th Annual HFMA Region 11 Healthcare Symposium
Date: 24th January, 2016 to 27th January, 2016
Venue: San Diego, USA
HGS is one of the sponsors for the 18th Annual HFMA Region 11 Healthcare Symposium. Explore Healthcare topics in which hospitals, physician, payers and patients intersect--- the new consumerism, value based payment quality outcomes and finance, physician engagement, revenue cycle issues, critical access hospital concerns, and more. Each day is packed with learning.
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WEBINAR: Journey to Net Promoter Success

Journey to Net Promoter Success
Date: 13th January, 2016
Venue: Online

Creating a positive current in your business begins the moment a job candidate walks through your front door, until they are providing your customer with an exceptional customer experience! Don’t leave it to chance. It must be intentional. It must be planned. It must be practiced.

This webinar will share the 7 key points that evolved over a 5+ year journey to best-in-class Net Promoter Scores for a global financial services client.

Attendees will leave this webinar with a clear understanding of the importance of developing a positive current in their business as a means to driving exceptional customer experiences and network leading results!

REGISTER NOW!

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WEBINAR : Framework for Actionable Customer Analytics

Framework for Actionable Customer Analytics
Date: 09th December, 2015
Venue: Online

A closed loop approach to analytics can convert large amounts of data into actionable insights. Understanding that the most confusing part of any analytics program is determining where and how to get started. 

This webinar will share practical applications of analytical methods that create business impact including:

  • Optimizing self-service and the customer experience while reducing cost 
  • Improving customer satisfaction, lifting loyalty, and boosting customer retention 
  • Increasing effectiveness, process accuracy, and efficiency with automation 

Attendees will come away with ideas about how to create the right framework and the kinds of results that can be expected based on real business success stories driven by actionable insights.

Featuring insights from experts, Katrina Menzigian of Everest and PK Kalra.

After registering, you will receive a confirmation email containing information about joining the webinar.

REGISTER NOW

 

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HR Summit and Expo

HR Summit and Expo - TeamHGS
Date: 16th November, 2015 to 18th November, 2015
Venue: Dubai, U.A.E
Connecting The World's Best Thinkers, with the Region's Most Forward Looking HR Directors -----HGS sponsors the HR Summit and Expo which is the largest gathering of HR professionals in Gulf. More than a decade of innovation and thought leadership has made the summit the ideal platform for the best learning, networking and inspiration. In 2015, the HR Summit hosts a number of best-in-class global thinkers, authors and inspirational speakers. The event also brings some of the global HR movers and shakers to inspire you into action with new trend-setting keynotes addressing key HR strategy issues. With a new programme designed to give  unparalleled coverage of the most pressing HR challenges with many exclusive sessions to Summit delegates.
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HFMA 13th Annual Conference

Date: 15th November, 2015 to 17th November, 2015
Venue: New Orleans
HFMA Region 9’s seven chapters serve over 4,000 member healthcare professionals in Arkansas, Louisiana, Mississippi, Oklahoma, and Texas. With up to 20 available CPE credits and a top-flight agenda of education topics presented by industry experts and senior healthcare executives, this is a premiere opportunity to network, learn, and enhance your professional credentials.
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The 6th Annual GTACC Conference - Amazing Canada!

6th Annual GTACC Conference
Date: 05th November, 2015
Venue: Toronto, Canada
HGS is sponsoring the 6th Annual GTACC Conference which includes  interactive workshops, engaging panel discussions, lots of networking along with sharing best practices across the BPM industry. Topics being covered this year include:
  • Increasing Sales Through GREAT Service
  • The Omni-Channel Journey Continues
  • Best Practices, Future State of Technology in the Contact Centre
  • The Millennial Leader - How to Identify, Develop, and Retain
  • Social Engineering and the Human Firewall - Motives, Methods, and How to Defend The Contact Centre
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Providing Effortless Experiences: Social, Mobile, and Self-Service Strategies

Providing effortless experiences
Date: 04th November, 2015
Venue: Online

Thanks to smartphones, our society is becoming “rewired.” People want to resolve their issues on the go, via their mobile or tablet device, and in between text messages. Consumers’ preferences for customer service channels are changing. Adoption of digital customer service channels, with an emphasis on self-service web, social, and mobile is exploding as consumers expect relevant and effortless omni-channel customer experiences. During this webinar, we will take a deeper look into social, mobile, and self-service strategies that can provide effortless digital customer experiences such as: 

  • Video 
  • Text 
  • Mobile IVR 
  • Mobile Apps 
  • Self Service and Mobile Self Service 
  • Social VOC 
  • Social Profiling 
  • Content Curation 
  • Social Conquesting
     

REGISTER NOW

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Property Casualty Insurers of America Annual Meeting

Property Casualty Insurers of America Annual Meeting
Date: 25th October, 2015 to 28th October, 2015
Venue: Hollywood, Florida
HGS is sponsoring this premier insurance event, joining more than 1,000 insurers, reinsurers, and brokers. This year's theme is "Designing the Future: Leadership, Innovation and Change." Attendees will have the opportunity to get a big-picture perspective from expert speakers on politics and the economy while gaining insights from major insurance company leaders. 
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SOCAP 2015 Annual Conference

SOCAP ANNUAL CONFERENCE
Date: 18th October, 2015 to 21st October, 2015
Venue: Hollywood, Florida
HGS is sponsoring SOCAP's 2015 Annual Conference, which will focus on Customer Engagement—Today and Tomorrow. Key elements include:  
  • Ways that companies can deliver the right level of service at the right time through the right channels to meet the expectations of customers
  • Processes supporting customer engagement, including customer experience journey
  • Handling new technologies (and how to not create a barrier to delivering a satisfying customer experience)
  • Supporting and building a culture of engagement (not just in contact centers but in the company overall)
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Rewire the Digital CX to Create a WOW Customer Experience!

Rewire the digital cx
Date: 07th October, 2015
Venue: Online

Rewire the Digital CX to Create a Wow Customer Experience! 

In today’s digital age, getting the digital customer experience right is essential to your survival. Brands need to remember that experiences are not logical, they are emotional. Find new ways to create an emotional connection with customers throughout each stage of the journey. Harness key strategies to allow you to deliver WOW service to your connected consumers: 

  • Outside in: know your customers’ interactions and pain points across all channels 
  • Knowledge, Context, Analytics: capitalize on 3 key elements to personalized experiences 
  • Effortless Experiences: leverage tips for making it easy to do business 
  • Total Household Approach: understand not only who your customer is, but understand who their household is for better engagement 

Device Agnostic Approach: allow customers to start, stop, pause an interaction and engage across all devices

 Register Today! 

+ read more

Customer Response Summit

Date: 28th September, 2015 to 30th September, 2015
Venue: Seattle, Washington
HGS is sponsoring the Customer Response Summit, which is an exclusive event, open to corporate brands and sponsoring business partners only. The event hosts a diverse group of senior executives who will share best practices for customer service excellence with their peers.
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BPM Strategy Summit 2015

BPM strategy summit
Date: 24th September, 2015 to 25th September, 2015
Venue: Bangalore, India
HGS is sponsoring NASSCOM’s annual BPM Strategy Summit 2015, which is a platform for business leaders, leading analysts, and external service providers to share thought leadership on the subject of The Emerging Digital Economy and collectively find solutions to the emerging strategic challenges faced by them. The BPM Strategy Summit addresses challenges facing the business, highlights success stories, discusses new business models, and shares best practices. Ramesh Gopalan, EVP Healthcare Business is one of the keynote speakers at this summit. Ramesh’s presentation, Thriving and Striving to Support the Digital Consumer, provides an overview of the key trends and relevant examples of how the BPM industry is helping organizations to always be open – doing business the way consumers prefer;  driving new revenues, enabling website self-service, using analytics and insights to enable personalization, leveraging social media to know your client and enable advocacy, while lowering the cost to do business.
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2nd Annual Digital Customer Experience Strategies & Summit

Digital customer experience summit
Date: 23rd September, 2015 to 24th September, 2015
Venue: Chicago, USA
As digital gains prominence in your channel strategy, ensure the accumulation of mini-experiences across the entire customer journey is seamless and positive. Exclusive to this conference, we discover best-in-class digital CX innovations in mobile, social, virtual agents, personalization, customer journey mapping, voice-of-customer (VoC), and analytics. Don’t miss HGS’s Lauren Kindzierski, VP of Solutions & Capabilities presentation, Rewire the Digital Customer Experience to Connect Emotionally with Customers, and Create an Experience to Remember!
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India-UAE Friendship Cup golf tournament

HGS golf tournament
Date: 19th September, 2015
Venue: Dubai, U.A.E
HGS sponsors the second edition of the India-UAE friendship cup golf tournament. The first edition of the series held in 2014-15 was a huge success . The series saw participation from diplomats, businessmen, top executive and some great coverage across the media.
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MENA Health Insurance Congress

MENA Health Congress
Date: 13th September, 2015 to 16th September, 2015
Venue: Dubai, UAE
HGS sponsors the  MENA Health Insurance Congress which  is unique in its - holistic and not just limited to health insurers. Objective is to  see true value in closing the whole value chain by inviting Government, Insurers, Hospitals and Pharma Companies as they all contribute to the health insurance sector and are affected by it, from across the whole MENA region. There is also a great push from government to achieve universal health coverage with the focus on providing an efficient, competitive health insurance industry, protecting the interests of all participants in the health insurance schemes, ensuring the optimal utilisation of health insurance premiums for the level of benefits covered and promoting the prudential safety of all participants in the health insurance scheme.
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Payer Provider Member Continuum –Through Technology Enablers & Strategic Collaboration

Payer Provider Member Continuum
Date: 10th September, 2015
Venue: Dubai,U.A.E
HGS hosts  this forum focussed on latest trends in the Healthcare Continuum between the provider, payer & the  member which promises to deliver deep discussions on the issues faced in the HealthCare industry to provide better care most effectively. This forum also provided ample opportunities  to view demonstrations in the innovation labs and to connect with colleagues, industry experts and top thought leaders.
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Funding Post Summer NYC Venture Capital & Angel Conference

Funding post - HGS
Date: 06th August, 2015
Venue: NY, USA
At this event, Funding Post will be showcasing some of the newest early-stage venture funds and angel groups in the NYC area. The panels of seasoned and newer investors will focus on early-stage venture investing: how to meet investors, pitch them, and what it really takes to get them to invest. Presentations will discuss trends in early-stage investing, hot sectors, additional advice for entrepreneurs, and, of course, the best ways to reach investors.  HGS representatives will be on hand to describe our experience in partnering with companies as they are in the critical phase of scaling their business and our proven history of supporting start-ups. 
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BCBS Western Operations Forum

BCBS Western Operations Forum
Date: 28th June, 2015 to 01st July, 2015
Venue: San Diego, California
The Western Conference of Prepaid Medical Service Plans is an organization comprised of 31 member companies, primarily Blue Cross and Blue Shield (BCBS) Plans, principally located throughout the Western United States and Canada. Its purpose is to provide education for Boards of Trustees, executives, managers and professional level employees of member companies through annual conferences designed for specific management and professional disciplines.
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Contact Center World Awards

Date: 24th June, 2015 to 25th June, 2015
Venue: Orlando, Florida
Both HGS USA and HGS Canada have been named finalists in the Contact Center World Top Ranking Performers awards, which will be presented in Orlando, Florida. At this 10th annual awards conference, HGS and other finalists will present best-in-class solutions to their peers who vote to determine the winners. As a finalist in the “Best Outsourcing Partnership” category, HGS USA will be represented at the finals by Senior Vice President Jack Biersdorfer who will present on our Funai partnership success on June 25th. This session is titled, “Making Outsourcing Work - Clients Share Their Winning Strategies.” In the category of “Best in Customer Service,” HGS Canada will be represented by Vice President, Telecommunications, Ross Duff on June 24th.
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HFMA

HFMA
Date: 22nd June, 2015 to 24th June, 2015
Venue: Orlando, Florida
The Healthcare Financial Management Association(HFMA) can help  change the world of healthcare finance.With more than 40,000 members, the Healthcare Financial Management Association (HFMA) is the nation's premier membership organization for healthcare finance leaders. HFMA builds and supports coalitions with other healthcare associations and industry groups to achieve consensus on solutions for the challenges the U.S. healthcare system faces today. Working with a broad cross-section of stakeholders, HFMA identifies gaps throughout the healthcare delivery system and bridges them through the establishment and sharing of knowledge and best practices.
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Contact Center World Awards EMEA

Contact Center World Awards EMEA
Date: 08th June, 2015 to 11th June, 2015
Venue: London, United Kingdom
HGS Europe has been shortlisted in an unprecedented 10 categories at this year’s EMEA finals of the Contact Center World Awards to be held in London. At the conference HGS will present its best-in-class solutions to a panel of industry peers who will vote to determine the winners. This year’s European nominations include ‘Best Outsourcing Partnership (HGS – Unilever), Best in Customer Service (Kimberly Clark) and Best Large Contact Centre (TalkTalk). Seven HGS employees have also been nominated in individual categories. The winners of the EMEA Finals of the Contact Center World Awards will be announced at a gala ceremony on June 11.
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European Call Centre and Customer Service Awards

European Call Centre and Customer Service Awards
Date: 10th June, 2015
Venue: London, United Kingdom
HGS are once again sponsors of the prestigious European Call Centre and Customer Service Awards to be held on June 10 at the iconic Old Billingsgate in London. The awards program recognises organisations and individuals at the forefront of delivering outstanding customer service in Europe. HGS has been nominated as finalists in 2 categories at this year’s awards program - ‘Best in Customer Innovation’ and ‘Best in Customer Service’. As sponsors of the Champagne Reception and the Post-Awards Show, HGS will celebrate the winners and best-in-class customer service practitioners at the Old Billingsgate, a riverside venue which boasts spectacular views of the London skyline. 
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AHIP

Date: 03rd June, 2015 to 06th June, 2015
Venue: Nashville, Tennessee
More than 4,000 health care professionals focused on making health care work as consumers are more in control of health care decisions, and data and technology are transforming our industry. You'll enjoy lively discussions about what's working and what's ahead, learn from leaders from other industries, see first-hand the newest products and services, and have plenty of time to network and forge new business relationships.
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eTail Canada

eTail Canada
Date: 11th May, 2015 to 14th May, 2015
Venue: Toronto, Ontario
HGS is a proud sponsor of eTail Canada where Chris Lord will be delivering a keynote presentation titled “The ‘Always Open’ Storefront: Driving Retail Revenue through Digital Channels.” eTail is the premiere multi-channel retail conference dedicated to supporting the growth of the retail industry through high-level networking and extensive thought leadership. eTail Canada was launched as part of the eTail Conference series to speak to the unique challenges facing Canadian retailers and US retailers looking to expand into the Canadian market.
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BCBS Annual Conference

BCBS Annual Conference
Date: 20th April, 2015 to 23rd April, 2015
Venue: Phoenix, Arizona
The 2014 Blue National Summit is the premier BCBSA conference of the year, assembling Blue professionals from across the system to share best practices, gather insights from keynote addresses and breakout sessions, and network with industry colleagues.
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2015 SOCAP Symposium

Date: 12th April, 2015 to 15th April, 2015
Venue: Las Vegas, Nevada
Society of Consumer Affairs Professionals in Business (SOCAP International) is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business. HGS has been a member of this organization for over 10 years and is proud to be a sponsor of the annual events. Join HGS and other customer experience professionals in Las Vegas for SOCAP's 2015 Symposium. If you are a brand interesting in attending a SOCAP event, contact us today at marketing@teamhgs.com.
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Customer Experience Strategies Summit

Customer Experience Strategies Summit
Date: 25th March, 2015 to 26th March, 2015
Venue: Toronto, Ontario

This event is a one-stop event for CX professionals to acquire tactical insights to enhance employee engagement, customer loyalty, journey mapping, business intelligence, B2B relationships, and change management. Hear from international CX trailblazers, including HGS’ own Chris Lord, through exclusive case studies and interactive sessions.

Join HGS and other industry-leaders as we

  • Help inject innovation into your CX design and align operational capabilities
  • Build impactful experiences that deliver on your brand promise
  • Transform client channels and achieve more with less
  • Continuously raise your service quality
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ASIA BPO Summit

ASIA BPO Summit
Date: 18th March, 2015
Venue: Manila, Philippines

Asia BPO Summit will feature high-profile industry leaders working together to display Southeast Asia as the premier destination of shared services and offshore outsourcing for global and regional organizations.

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TAPS 2015 Honor Guard Gala

TAPS 2015 Honor Guard Gala
Date: 18th March, 2015
Venue: Washington, DC
TAPS offers help, hope, and healing to all those grieving the death of a loved one serving in America's Armed Forces. As a Liberty sponsor of the Honor Guard Gala, HGS is proud to support the families of our military heroes who have given their lives in the service of their country.
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Outreach 2015 – The Digital Marketing Summit

Outreach 2015 – The Digital Marketing Summit
Date: 09th March, 2015 to 10th March, 2015
Venue: Dubai, U.A.E
Signaling a shift in the marketing strategies with more attention being given to Digital Marketing, “Outreach 2015 – The Digital Marketing Summit” will herald the growth that the digital industry is set to experience in the coming years. The international event will feature industry experts from renowned organizations and thought leaders shaping tomorrow's digital landscape as well as help foster better understanding of the digital arena in the Middle East. HGS MENA is a silver sponsor of Outreach 2015 – The Digital Marketing Forum where Sachin Karweer (Business Head of HGS Interactive) will be delivering a key note presentation titled “Enhancing Customer Experience through Digital Marketing”.
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HGS Networking Lunch

HGS Networking Lunch
Date: 26th February, 2015
Venue: The Berkeley, London SW1X 7RL
HGS's Networking Lunches provide the ideal opportunity for senior industry executives to share best practices with peers and to hear from industry experts in a relaxed, informal but confidential environment. Our next quarterly Networking Lunch will be held in February 2015 at a prestigious venue in London. It will be hosted by Matthew Vallance – CEO, HGS Europe and facilitated by leading industry analyst and customer service consultant, Mike Havard. Networking Lunch attendees include senior customer service practitioners from leading brands and government departments across the UK. All our networking events are held in confidential environments, governed by Chatham House Rules. Attendance is by invitation only and, because competition for places is high, invitations are issued on a "first come, first served" basis. If you are a senior executive with a customer focused organisation and would like to attend, please email Sowmini.george@teamhgs.com.
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The 2015 Outsourcing World Summit

Date: 16th February, 2015 to 18th February, 2015
Venue: Phoenix, Arizona
HGS will be sponsoring the Outsourcing World Summit hosted by the International Association of Outsourcing Professionals (IAOP). At this event, outsourcing professionals gather together to discuss the latest trends and best practices shaping the outsourcing industry today and into the future. With over 800 participants, this Summit is where attendees network with peers and influence the direction of the industry as it continues to evolve.
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Execs In The Know Customer Response Summit

Execs In The Know Customer Response Summit
Date: 08th February, 2015 to 10th February, 2015
Venue: Miami, Florida
HGS is proud to be a sponsor of the 2015 Execs In The Know Customer Response Summit. This summit focuses on multi-channel customer care and the importance that the Customer Experience strategy plays to achieve customer success. At this conference, we will discuss topics such as:
  • Best practices and real time customer experience initiatives from companies that have demonstrated Customer First Success
  • Text for Service - Realizing the true potential of text. Bridging the gap between company planning and customer desire.
  • Entrenching a customer first approach effectively through your people, operation and organizational structure
  • You have all the right channels- now what? Driving Customer Loyalty in an omni-channel world
  • Building a nimble Customer Experience Strategy that can easily adopt to new emerging technologies and consumer behavior
  • The overall Customer Journey – Keeping true to your brand and customer in a highly dynamic framework
  • The evolution and growth of mobile in connected consumer environment
For more information on this event, contact our marketing team at marketing@teamhgs.com
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