HGS in the News

Building on success – Unilever & Careline shortlisted for CCA Awards

Wednesday, July 21, 2010 | UK

Customer Contact AssociationCareline and Unilever have reached the shortlist in two categories of the highly prestigious CCA Excellence Awards 2010. The nominations recognise the achievements of the Unilever Consumer Care Line, which has been operated by Careline since 2007.

Our nominations in the 'Best Outsourced Partnership' and 'Best Customer Experience Centre' categories are testament to Careline's success in engaging with both our clients and their customers.

The Unilever Consumer Care Line consistently outperforms those of its competitors for call quality and customer experience. Unilever, with Careline's support, has led the way in using a consumer care line as a means to generate and maintain brand loyalty and to capture valuable customer intelligence that feeds continuous improvement.

The Unilever Consumer Care Line supports over 3,000 Unilever products within 40+ brands. An intensive Graduate School programme and exhaustive knowledge base means every agent is able to handle enquiries on any one of those products.

"Our work with Unilever has now been shortlisted for two major industry awards, testament to what can be achieved when two companies enter into a close engagement with a shared purpose – to deliver exceptional service," says Careline's Managing Director, Charles Cooper - Driver.

Find out more about Careline's support for the world's leading manufacturer of food, home care and personal care products.

The final award results will be announced at a gala during the CCA Annual Convention in Glasgow on 16 November.

Find out more about the CCA Excellence Awards at
www.cca-global.com.