HGS in the News

Careline aims for CCA Global Standard

Wednesday, October 14, 2009 | UK

Careline achieves CCA Global StandardCareline’s three UK contact centre operations are in pursuit of the CCA Global Standard, granted by the UK Call Centre Association.

The CCA Standard, created in partnership with some of the UK’s biggest and best contact centre operators, including BT, British Gas, RBS Group, the BBC, Vodafone, BSkyB and Tesco, will provide Careline’s clients with the assurance that its operations are among the best in the UK.

“The CCA Global Standard is uniquely customer focused and places strong emphasis on a commitment to processes that ensure continuous improvement,” says Careline’s Operations Director, Bryan Clasby. “It will give us the opportunity to benchmark our performance against the biggest and best in the UK and to give our clients complete assurance of our commitment to excellence.”

Find out more about the CCA Global Standard.