HGS in the News

Careline Contact Centre Manager reaches top three in Virgin Customer Service Awards

Friday, October 30, 2009 | Uk

Careline Contact Centre Manager reaches top three in Virgin Customer Service AwardsLemmy Chibuye, Careline’s Contact Centre Manager for Virgin Health Bank, has been honoured by Richard Branson.

Lemmy is one of three individuals whose achievements will be recognised in the Richard Branson Award for Customer Service, which draws entries from across the whole family of Virgin companies. Lemmy was nominated for the award by Rob Whitmore, Quality Controller at Virgin Health Bank, in recognition of his passionate dedication to service delivery.

“Lemmy has worked for Virgin Health Bank since its launch, is totally passionate about service and a dedicated professional. Due to his extremely high standards he’s recruited a team that delivers premium service and will accept nothing less than the best for ‘his’ customers. For this reason the entire management team, the board and CEO of Virgin Health Bank endorses his nomination for this accolade.”

Virgin Health Bank provides a premium service to new parents, collecting and storing vital stem cells from the umbilical cord blood of their new born children as a safeguard against future illness. The work is time critical and emotionally sensitive, since the window in which the cells can be collected is a one-off opportunity; brief and unpredictable. That means the Careline service has to be available night and day and that Lemmy and his team are often called upon to go ‘beyond the call of duty’. On several occasions he has personally hand delivered collection kits, reassured doctors, secretaries and partners of mums-to-be and been on call 24 hours a day, should help be required in an emergency.

Careline has provided the customer care line on which the Virgin Health Bank service depends since its launch in February 2007.