HGS in the News

Careline prepares for growth as part of global group

Monday, June 21, 2010 | UK

Careline - HGSLCareline Services announces that it has been successfully acquired by Hinduja Global Solutions Ltd, a leading customer management business with operations across India, the Philippines, Mauritius and North America.

Careline will operate as a wholly owned subsidiary of HGSL and will maintain its own brand, management team and client base. It will continue to market and provide its full range of outsourced services, which are complementary to those of HGSL in other markets. In addition to its three UK based contact centres, Careline will now be able to offer its clients access to a comprehensive range of global locations.

The Careline management team, which has been stable since the company was founded in 1997, remains in place. Charles Cooper-Driver, co-founder and Director of Careline, will become part of the HGSL management team by virtue of his role as Managing Director of Careline.

Careline is a top 10 player in the UK contact centre market and is HGSL's first acquisition in Europe.

Commenting on the acquisition, Charles Cooper - Driver said:

"The acquisition marks the next phase of growth for Careline and strengthens our ability to act as a strategic business partner to our clients. As part of a global business that is both financially strong and technologically advanced, and that has a worldwide service delivery network, we will be well placed to provide increasingly sophisticated solutions to our national and international client base both in the UK and further afield."

Careline is a top ten UK provider of outsourced customer and prospect management services with over 1,200 highly trained agents and 1,100 workstations across three locations in London (Chiswick), Selkirk (near Edinburgh) and Alness (near Inverness). It handles in excess of 50,000 customer interactions every day across multiple channels and in 14 languages. It is a member of the Call Centre Association (CCA) the Direct Marketing Association (DMA) and is authorised by the Financial Services Authority (FSA). Its clients include some of the UK's most reputable brands including Unilever, Sky, Virgin and the Post Office.

Date added: Monday 21st June 2010