HGS in the News

Careline supports CCA Gold Standard Awards

Tuesday, November 3, 2009 | UK

Careline supports CCA Gold Standard Awards Careline took a leading role at this year's ceremony to celebrate the latest contact centre operations to achieve the CCA Global Standard, accredited by the UK Contact Centre Association (CCA).

We're were delighted to take part in this celebration," says Careline's Managing Director, Charles Cooper-Driver, "and to look ahead to next year when we expect our own contact centres - all actively pursuing accreditation under the standard - to take centre stage."

The CCA Global Standard has been established as the benchmark for UK contact centre excellence by the CCA, working in partnership with some of the UK's most customer focused businesses, including BT, British Gas, RBS Group, the BBC, Vodafone, BSkyB and Tesco. "By achieving accreditation in 2010," says Charles, "we will provide our clients with absolute reassurance that the contact centre operations we manage on their behalf are among the best in the UK."