HGS in the News

Careline wins Dreams contract

Friday, January 15, 2010 | UK

Careline - DreamsDreams, Britain’s leading bed specialist has selected Careline to support its customer service operations. A fast moving, vibrant and pioneering company, in just three years Dreams has more than doubled its branch network and trebled its warehousing capacity.

“To support our phenomenal growth we need the support and expertise of a high quality, flexible outsourced contact centre partner says,” say Jonathan Street, Dreams’ Head of Customer Service. “Having reviewed the market in a competitive tender process, we believe Careline is the company best placed to help us achieve our goal of delighting customers, while supporting our continued growth.”

Dreams has ambitious growth plans and a strong desire to drive customer satisfaction to ever greater heights,” says Careline’s Client Services Director, Liz Parry.  “We’re very excited about working with this market leader and supporting the achievement of its business goals over the coming years.”