Bangalore, June 21, 2010: HGSL, a leading provider of Outsourcing Solutions to a Global Clientele of Fortune 500 companies, has announced that it has, through its European subsidiary, acquired a 100% stake of U.K. based Customer Relationship Management company – Careline Services.
Careline Services is a leading contact centre provider servicing more than 20 marque customers across verticals such as Government, FMCG, Financial Services, Automobiles, Telecom & Retailers. Established in 1997, it offers a range of services for inbound and outbound interactions and has over 1000 highly trained employees across 3 sites in the U.K. - 1 in London and 2 in Scotland. It handles in excess of 50,000 customer interactions every day across multiple channels and in 14 languages. The CEO of Careline Services, the Senior Management team and key employees of Careline Services will continue in their roles after the acquisition.
This acquisition will act as a launch pad for HGSL to enter the large UK and European Markets and will also be a platform to cross sell its global delivery model to Careline's European client base. This is HGSL's first acquisition in UK and it expects to grow the business rapidly in the next few years. With this acquisition, HGSL will have a presence in 29 delivery centres across the USA, India, Philippines, Canada, Mauritius and the U.K. and its global headcount will across 16,000 people.
Commenting on the acquisition, Mr. Partha Sarkar, CEO of HGSL said "Our acquisition of Careline Services is a continuation of our endeavor to expand the global footprint of HGSL. This acquisition provides us entry into the European market which offers great promise for the future and we are looking at expanding our presence here at a fast pace. Careline is a strategic fit as it opens up a new geography and provides access to new clients. This enhances our ability to meet customers' expectations of delivering services across different geographies."
Hinduja Global Solutions, a part of the multi-billion dollar conglomerate - Hinduja Group, excels in providing outsourcing solutions that include Back Office Processing, Contact Center services and customized IT solutions to its global clientele comprising several Fortune 500 Companies. HGSL has been ranked the Best performing Call Center Worldwide by the Global Services Magazine in association with Neo IT in January 07. HGSL serves over 80 clients through its 26 delivery centres in India, United States, UK, Canada, Mauritius and Philippines. The Company employs over 15,500 people worldwide and reported revenues of $193 million in the fiscal year 2009-10. HGSL is a public limited company, listed on both the leading stock exchanges in India, the National Stock Exchange (NSE) and Bombay Stock Exchange (BSE).