Anand Natampalli, MBA, vice president of global business development at HGS, says the biggest trend in the market right now is outsourcing:
Many health insurance organizations are seeking to augment their sales teams in order to meet increased direct-to-consumer sales. Normally, this would require leveraging an ineffective “staffing-up and staffing-down” approach. However, to successfully adapt to the cyclical nature of the market, more insurance organizations are opting for business process outsourcing.
Source : Healthcare Drive