Maximizing Value with RPA Innovation for a Major Payer’s Claims Processing
As one of the world’s largest healthcare payers, this HGS client works closely with brokers and consultants to develop innovative programs; help individuals and families improve their health, well-being, and sense of security; and lower their medical costs.
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Case Studies
A library of our success…
Champion Challenging and Winning: Agile Migration to Facets®
CLIENT CHALLENGE A leading California health plan, serving a member base of
Steering Nearly 60% Collections Improvement for a Health System
A Pennsylvania-based health system was struggling to support growth of a complex
Supporting DME Provider Growth with Stellar Collections
At a time of shifting priorities, a large home healthcare and equipment provider was
Driving New Revenue, Efficiencies, and Industry-Leading CX
OBJECTIVE In the hyper-competitive coffee marketplace, being industry leading means
Reducing Costs for a Next-Generation Consumer Affairs Program
OBJECTIVE This client, in the midst of a significant merger, sought a partner to help
HGS Empowers Retailer with More Actionable VOC Survey, Analytics
All companies should be employing today’s analytics to stay in step with the voice of
Creating Epic Social Engagement
What We Do HGS has a team of 60 full-time social care agents (which ramps to 90 agents
Driving E-Commerce Evolution, Growth for a UK Clothing Retailer
OBJECTIVE The partnership between HGS and an authentic yoga clothing company started in
HGS Advances Paint Company with Breakthrough Digital Expertise
OBJECTIVE With more than 100 years of history, a leading paint manufacturer in India
Combining Rightshoring and Design Thinking to Reduce Costs and Improve Value-Based Care
In 2000, a top 10 healthcare payer wanted to test the idea of handling claims
Achieving Breakthrough Member CSAT for Leading Payer
CLIENT CHALLENGE As one of the world’s largest healthcare payers, this HGS client works