Helping a Top 5 US Insurer Save $700 Million
Through automation and process optimization, discover how HGS helped customers get to the right answers while reducing claims paperwork and cost.
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Delivering Best in Class Social Customer Care
What We Do Our team of 20-30 full-time social care agents provides monitoring,
Streamlining Reservations, Improving Call Quality, and Reducing Abandon Rates and AHT for a Major Low-Cost Airline in India
Objective The client is one of the major low-cost airlines in India. The client wanted
In 2016, there was a pressing need to drive B2C focus for a division of a global leader
HGS provided dedicated design and development resources to support the client’s RPA CoE
Today’s healthcare payers are taking a more customer-centric approach. This means
The client, a global luxury hotel chain, turned to HGS for pay-for-performance-based
Resolution-Based Approach Drives Reduction in Email Volumes for India Telecom Leader
Objective The telecom industry in India is becoming increasingly competitive, with