Client Case Study

Maximizing Value with RPA Innovation for a Major Payer’s Claims Processing

As one of the world’s largest healthcare payers, this HGS client works closely with brokers and consultants to develop innovative programs; help individuals and families improve their health, well-being, and sense of security; and lower their medical costs. 

Read More

Filter By

Success Translates

We deliver business impact and value at
scale, no matter your location.

Photo of image foundational-slider-img1

Case Studies

A library of our success…


Regional bank realigns for growth with a CX modernization roadmap

Summary A financial services company in the Caribbean has long delivered personalized,

HGS leads Fortune 500 company’s B2B sales support, netting $11M in savings

Summary The client is a Fortune 500 company who chose HGS’s scalable contact center

Inventory automation enables $11M in savings for agriculture giant

Summary The client is an agriculture giant who chose HGS’s scalable contact center


Cognitive intake automation cuts costs by up to 50% for leading healthcare company

Summary A leading national health insurance company used HGS’s intelligent machine


HGS Work@Home enables 20% growth in FTEs in the backdrop of government-mandated wage increase

Summary Following a government-mandated wage increase of 21%, a leading communications


HGS PULSE platform drives 40% improvement in reporting efficiency

About the client As one of the leading tobacco marketers, the client has enjoyed a long


Building to Scale with Intake Expertise to Support 19% Savings

CLIENT CHALLENGE A healthcare diagnostics leader was advancing into high end genetic


Raising the Bar on Performance, Trust: Evolving HGS Partnership with a Fortune 200 Consumer Goods Company

Elite partnerships are about collaborating to focus on creative solutions, with trust

What's The Next Step in Your CX Journey?