Client Case Study

Helping a Top 5 US Insurer Save $700 Million

Through automation and process optimization, discover how HGS helped customers get to the right answers while reducing claims paperwork and cost.

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Case Studies

A library of our success…

Travel and Hospitality

Streamlining Reservations, Improving Call Quality, and Reducing Abandon Rates and AHT for a Major Low-Cost Airline in India

Objective The client is one of the major low-cost airlines in India. The client wanted

CPG

Saving 62% of Damage Claims, Boosting CSAT for Lawn and Garden Products Leader

In 2016, there was a pressing need to drive B2C focus for a division of a global leader

Financial

Driving Value Maximization with Cocreation Model

HGS provided dedicated design and development resources to support the client’s RPA CoE

HGS Jamaica Site Delivers Record Provider Satisfaction for Major Health Insurer
Healthcare

HGS Jamaica Site Delivers Record Provider Satisfaction for Major Health Insurer

Today’s healthcare payers are taking a more customer-centric approach. This means

Delivering Nearly 70% Loyalty Programme Renewals Increase, 38% Conversion for Asia Hotel Major
Travel and Hospitality

Delivering Nearly 70% Loyalty Programme Renewals Increase, 38% Conversion for Asia Hotel Major

The client, a global luxury hotel chain, turned to HGS for pay-for-performance-based

Resolution-Based Approach Drives Reduction in Email Volumes
Telecom

Resolution-Based Approach Drives Reduction in Email Volumes for India Telecom Leader

Objective The telecom industry in India is becoming increasingly competitive, with

Telecom

When A Teleco Giant Called In For An Idea

A unified solution to take care of a broad array of back-office social CRM functions

Healthcare

Employing Process, Automation, and Clinical Expertise to Recover $140 Million for Diagnostics Leader

Objective Today’s healthcare stakeholders—from hospitals, DME manufacturers, and

Healthcare

RPA Incubation and Re-engineering for Major Payer Drives $3 Million in Annual Savings

Truly transformative partnerships are built with the confidence and transparency to

Healthcare

HGS and Major Payer Drive Volume-to-Value Transformation

Objective In 2013, a major U.S. health insurer was in search of a partner to support

Technology

Delivering Breakthrough Sales and Expanding Front- and Back-Office B2B, B2C Support for Consumer Appliances Company

This global leader turned to HGS—a trusted customer care service provider with the

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