Client Case Study

Maximizing Value with RPA Innovation for a Major Payer’s Claims Processing

As one of the world’s largest healthcare payers, this HGS client works closely with brokers and consultants to develop innovative programs; help individuals and families improve their health, well-being, and sense of security; and lower their medical costs. 

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Case Studies

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Accelerating claims reimbursement with HGS clinical denials advanced recovery

Business Challenges Today’s health providers can no longer afford to view clinical


Cognitive intake automation cuts costs by up to 50% for leading healthcare company

Summary A leading national health insurance company used HGS’s intelligent machine


HGS Work@Home enables 20% growth in FTEs in the backdrop of government-mandated wage increase

Summary Following a government-mandated wage increase of 21%, a leading communications


HGS PULSE platform drives 40% improvement in reporting efficiency

About the client As one of the leading tobacco marketers, the client has enjoyed a long


Building to Scale with Intake Expertise to Support 19% Savings

CLIENT CHALLENGE A healthcare diagnostics leader was advancing into high end genetic


Raising the Bar on Performance, Trust: Evolving HGS Partnership with a Fortune 200 Consumer Goods Company

Elite partnerships are about collaborating to focus on creative solutions, with trust


Boosting Sales Productivity, Reducing Fixed Overhead Costs, and Improving Workflow for a Health Plan

OBJECTIVE A major payer was seeking to stay true to mission: to improve the health and


AxisPoint for Social Determinants of Health

Identify and Address Social Determinants of Health There is increasing resolve in


Recovering $140 Million for Diagnostics Leader

CLIENT CHALLENGE Today’s healthcare stakeholders—from hospitals, DME manufacturers, and


Champion Challenging and Winning: Agile Migration to Facets®

CLIENT CHALLENGE A leading California health plan, serving a member base of


Steering Nearly 60% Collections Improvement for a Health System

A Pennsylvania-based health system was struggling to support growth of a complex

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