Client Case Study

Helping a Top 5 US Insurer Save $700 Million

Through automation and process optimization, discover how HGS helped customers get to the right answers while reducing claims paperwork and cost.

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scale, no matter your location.

Case Studies

A library of our success…


Saving 62% of Damage Claims, Boosting CSAT for Lawn and Garden Products Leader

In 2016, there was a pressing need to drive B2C focus for a division of a global leader


Driving Value Maximization with Cocreation Model

HGS provided dedicated design and development resources to support the client’s RPA CoE


HGS Jamaica Site Delivers Record Provider Satisfaction for Major Health Insurer

Today’s healthcare payers are taking a more customer-centric approach. This means


Employing Process, Automation, and Clinical Expertise to Recover $140 Million for Diagnostics Leader

Objective Today’s healthcare stakeholders—from hospitals, DME manufacturers, and


RPA Incubation and Re-engineering for Major Payer Drives $3 Million in Annual Savings

Truly transformative partnerships are built with the confidence and transparency to


HGS and Major Payer Drive Volume-to-Value Transformation

Objective In 2013, a major U.S. health insurer was in search of a partner to support


Delivering Breakthrough Sales and Expanding Front- and Back-Office B2B, B2C Support for Consumer Appliances Company

This global leader turned to HGS—a trusted customer care service provider with the


Driving Increased Efficiency in Appointment Booking, Healthcare Queries for a Major Hospital Chain

Objective Today’s healthcare providers are catching up to the retail world, which has

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