Client Case Study

Maximizing Value with RPA Innovation for a Major Payer’s Claims Processing

As one of the world’s largest healthcare payers, this HGS client works closely with brokers and consultants to develop innovative programs; help individuals and families improve their health, well-being, and sense of security; and lower their medical costs. 

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Case Studies

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Healthcare

Champion Challenging and Winning: Agile Migration to Facets®

CLIENT CHALLENGE A leading California health plan, serving a member base of

Healthcare

Steering Nearly 60% Collections Improvement for a Health System

A Pennsylvania-based health system was struggling to support growth of a complex

Healthcare

Supporting DME Provider Growth with Stellar Collections

At a time of shifting priorities, a large home healthcare and equipment provider was

Driving New Revenue, Efficiencies, and Industry-Leading CX

OBJECTIVE In the hyper-competitive coffee marketplace, being industry leading means

Reducing Costs for a Next-Generation Consumer Affairs Program

OBJECTIVE This client, in the midst of a significant merger, sought a partner to help

CPG

HGS Empowers Retailer with More Actionable VOC Survey, Analytics

All companies should be employing today’s analytics to stay in step with the voice of

Retail

Creating Epic Social Engagement

What We Do HGS has a team of 60 full-time social care agents (which ramps to 90 agents

Retail

Driving E-Commerce Evolution, Growth for a UK Clothing Retailer

OBJECTIVE The partnership between HGS and an authentic yoga clothing company started in

Retail

HGS Advances Paint Company with Breakthrough Digital Expertise

OBJECTIVE With more than 100 years of history, a leading paint manufacturer in India

Insurance

Combining Rightshoring and Design Thinking to Reduce Costs and Improve Value-Based Care

In 2000, a top 10 healthcare payer wanted to test the idea of handling claims

Insurance

Achieving Breakthrough Member CSAT for Leading Payer

CLIENT CHALLENGE As one of the world’s largest healthcare payers, this HGS client works

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