Client Case Study

Maximizing Value with RPA Innovation for a Major Payer’s Claims Processing

As one of the world’s largest healthcare payers, this HGS client works closely with brokers and consultants to develop innovative programs; help individuals and families improve their health, well-being, and sense of security; and lower their medical costs. 

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Case Studies

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CPG

Value selling drives animal health company’s success, inside sales team increases sales by $2.23M with 2.7x ROI

Summary This company was looking for a cost-effective solution to tap into the revenue

BFSI

Speech analytics improves NPS® by 3% and enhances work-at-home security during the pandemic

Summary The arrival of the pandemic had a dramatic impact on credit card usage. For one

BFSI

Regional bank realigns for growth with a CX modernization roadmap

Summary A financial services company in the Caribbean has long delivered personalized,

HGS leads Fortune 500 company’s B2B sales support, netting $11M in savings

Summary The client is a Fortune 500 company who chose HGS’s scalable contact center

Inventory automation enables $11M in savings for agriculture giant

Summary The client is an agriculture giant who chose HGS’s scalable contact center

Healthcare

Leading physician network provider improves data accuracy with PDM, saving nearly $1 million

Overview A leading physician network provider saved nearly $1 million, improved data

Healthcare

Claims automation saves $1.5 million annually for leading payer

Overview A leading payer achieved $1.5 million through HGS’s claims automation, with 7

Healthcare

Accelerating claims reimbursement with HGS clinical denials advanced recovery

Business Challenges Today’s health providers can no longer afford to view clinical

Healthcare

Cognitive intake automation cuts costs by up to 50% for leading healthcare company

Summary A leading national health insurance company used HGS’s intelligent machine

Telecom

HGS Work@Home enables 20% growth in FTEs in the backdrop of government-mandated wage increase

Summary Following a government-mandated wage increase of 21%, a leading communications

CPG

HGS PULSE platform drives 40% improvement in reporting efficiency

About the client As one of the leading tobacco marketers, the client has enjoyed a long

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