Client Case Study

Maximizing Value with RPA Innovation for a Major Payer’s Claims Processing

As one of the world’s largest healthcare payers, this HGS client works closely with brokers and consultants to develop innovative programs; help individuals and families improve their health, well-being, and sense of security; and lower their medical costs. 

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Case Studies

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HGS Work@Home enables 20% growth in FTEs in the backdrop of government-mandated wage increase

Summary Following a government-mandated wage increase of 21%, a leading communications


HGS PULSE platform drives 40% improvement in reporting efficiency

About the client As one of the leading tobacco marketers, the client has enjoyed a long


Building to Scale with Intake Expertise to Support 19% Savings

CLIENT CHALLENGE A healthcare diagnostics leader was advancing into high end genetic


Raising the Bar on Performance, Trust: Evolving HGS Partnership with a Fortune 200 Consumer Goods Company

Elite partnerships are about collaborating to focus on creative solutions, with trust


AxisPoint for Social Determinants of Health

Identify and Address Social Determinants of Health There is increasing resolve in


Recovering $140 Million for Diagnostics Leader

CLIENT CHALLENGE Today’s healthcare stakeholders—from hospitals, DME manufacturers, and


Champion Challenging and Winning: Agile Migration to Facets®

CLIENT CHALLENGE A leading California health plan, serving a member base of


Steering Nearly 60% Collections Improvement for a Health System

A Pennsylvania-based health system was struggling to support growth of a complex


Supporting DME Provider Growth with Stellar Collections

At a time of shifting priorities, a large home healthcare and equipment provider was

Driving New Revenue, Efficiencies, and Industry-Leading CX

OBJECTIVE In the hyper-competitive coffee marketplace, being industry leading means

What's The Next Step in Your CX Journey?