Client Case Study

Maximizing Value with RPA Innovation for a Major Payer’s Claims Processing

As one of the world’s largest healthcare payers, this HGS client works closely with brokers and consultants to develop innovative programs; help individuals and families improve their health, well-being, and sense of security; and lower their medical costs. 

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Case Studies

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HGS Jamaica Site Delivers Record Provider Satisfaction for Leading Health Insurer

OBJECTIVE With a 10-plus year strong and thriving partnership as a foundation, HGS and

Public Sector

Partnering with Universities and Community to Deliver Exceptional Service for a Student Loans Company

A student loans company provides loans and grants to UK university students. The client


Achieving Award-Winning Sales and Service Excellence for a Fast-Growing Energy Company

It’s a new era for utility companies and their focus on customer service. Today these


Using Analytics to Improve Financial Recovery by 80% for Healthcare System Leader

When a three-hospital health system in southeastern Pennsylvania was in search of

Partnership Evolution Driving Vendor of Choice Value with Stellar Retention, Quality

Partnership Evolution Driving Vendor of Choice Value with Stellar Retention, Quality

The India telecom marketplace is highly competitive, with leading players challenged to


Driving New Revenue, Efficiencies, and Industry-Leading CX

Driving New Revenue, Efficiencies, and Industry-Leading CX OBJECTIVE In the hyper


Significant Cost Savings and Retention for a Leading Telecom Provider

OBJECTIVE In July 2012 the UK telco giant, TalkTalk, agreed to a deal that would see


Five-Hospital Health System in Southeastern Pennsylvania

OBJECTIVE Workers’ compensation billing and collections are still as paper intensive,


Solution Innovation and Employee Engagement Reduce Costs for Home Improvement Products Client

In 1990, a leading home improvement and building products company needed customer care


Managing High Risk Medicaid Population: Success in Texas

According to the Kaiser Family Foundation, half of Medicaid beneficiaries are enrolled

Travel and Hospitality

Providing Rapid Scale and High Quality for a High-Growth, First-Time Outsourcer

With sights set on global growth and transformation strategy, an online travel booking

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