Client Case Study

Maximizing Value with RPA Innovation for a Major Payer’s Claims Processing

As one of the world’s largest healthcare payers, this HGS client works closely with brokers and consultants to develop innovative programs; help individuals and families improve their health, well-being, and sense of security; and lower their medical costs. 

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Case Studies

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Healthcare

Delivering Innovation and $20 Million in Annual Savings for Workers’ Compensation Administrator

OBJECTIVE For more than a decade, global insurers have struggled to adapt to an

Healthcare

HGS Jamaica Site Delivers Record Provider Satisfaction for Leading Health Insurer

OBJECTIVE With a 10-plus year strong and thriving partnership as a foundation, HGS and

Public Sector

Partnering with Universities and Community to Deliver Exceptional Service for a Student Loans Company

A student loans company provides loans and grants to UK university students. The client

Utilities

Achieving Award-Winning Sales and Service Excellence for a Fast-Growing Energy Company

It’s a new era for utility companies and their focus on customer service. Today these

Healthcare

Using Analytics to Improve Financial Recovery by 80% for Healthcare System Leader

When a large health system was in search of billing and collections for workers’

CPG

Driving New Revenue, Efficiencies, and Industry-Leading CX

Driving New Revenue, Efficiencies, and Industry-Leading CX OBJECTIVE In the hyper

Telecom

Significant Cost Savings and Retention for a Leading Telecom Provider

OBJECTIVE In July 2012 the UK telco giant, TalkTalk, agreed to a deal that would see

Healthcare

Five-Hospital Health System in Southeastern Pennsylvania

OBJECTIVE Workers’ compensation billing and collections are still as paper intensive,

CPG

Solution Innovation and Employee Engagement Reduce Costs for Home Improvement Products Client

In 1990, a leading home improvement and building products company needed customer care

Healthcare

Managing High Risk Medicaid Population: Success in Texas

According to the Kaiser Family Foundation, half of Medicaid beneficiaries are enrolled

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