Helping a Top 5 US Insurer Save $700 Million
Through automation and process optimization, discover how HGS helped customers get to the right answers while reducing claims paperwork and cost.
Success Translates
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The
Globe
We deliver business impact and value at
scale, no matter your location.
Case Studies
A library of our success…
Delivering Best in Class Social Customer Care
What We Do Our team of 20-30 full-time social care agents provides monitoring,
Driving $70 Million in Savings for a Workers' Comp Payer
Objective Today’s global insurers have, for more than a decade, been shifting strategy
Streamlining Reservations, Improving Call Quality, and Reducing Abandon Rates and AHT for a Major Low-Cost Airline in India
Objective The client is one of the major low-cost airlines in India. The client wanted
Saving 62% of Damage Claims, Boosting CSAT for Lawn and Garden Products Leader
In 2016, there was a pressing need to drive B2C focus for a division of a global leader
Driving Value Maximization with Cocreation Model
HGS provided dedicated design and development resources to support the client’s RPA CoE
HGS Jamaica Site Delivers Record Provider Satisfaction for Major Health Insurer
Today’s healthcare payers are taking a more customer-centric approach. This means
Delivering Nearly 70% Loyalty Programme Renewals Increase, 38% Conversion for Asia Hotel Major
The client, a global luxury hotel chain, turned to HGS for pay-for-performance-based
Resolution-Based Approach Drives Reduction in Email Volumes for India Telecom Leader
Objective The telecom industry in India is becoming increasingly competitive, with
When A Teleco Giant Called In For An Idea
A unified solution to take care of a broad array of back-office social CRM functions
Employing Process, Automation, and Clinical Expertise to Recover $140 Million for Diagnostics Leader
Objective Today’s healthcare stakeholders—from hospitals, DME manufacturers, and
RPA Incubation and Re-engineering for Major Payer Drives $3 Million in Annual Savings
Truly transformative partnerships are built with the confidence and transparency to
