Case Study

HGS and Canadian Telco - Transformational CMS Case Study


This is a mature contract that began in 2005; at that time HGS supported three lines of business for the client, one in support of its wireless division (postpaid customer service) and two in support of its internet division (internet customer service and dial up internet technical support). These services were supported by 200 FTEs from two centers in Canada. This contract has since expanded to include thirteen lines of business, supported by 1,500 FTEs.