Case Study

Solution Innovation and Employee Engagement Reduce Costs for Home Improvement Products Client

Industries
CPG
Solutions
Voice
Email
Social
Download

In 1990, a leading home improvement and building products company needed customer care support to launch a rapidly growing faucet line. This industry pioneer chose HGS for our domain and consumer experience expertise as well as our consultative partner approach. Nearly 30 years later, the partnership has been built on a strong foundation of transparency and accountability.

 

OBJECTIVE

In perfect step with the client’s own innovation, HGS continuously offers new ideas and tools, with fresh updates to recruiting, training, and engagement approaches. We’ve introduced the client to today’s CX solutions, such as a video CX platform and HGS SOCIAL, in perfect alignment with this client’s evolving marketing needs.